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Lakeside Palace Hotel

3.0 star property

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Photo gallery for Lakeside Palace Hotel

Restaurant
Superior Room | Minibar, in-room safe, desk, soundproofing
Front of property
Reception
Swedish massages, Thai massages, facials, massages

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Business services
  • Bar

Explore the area

View in a map
15 Hang Hanh, Hoan Kiem District, Hanoi, 10000
  • Place, Hoan Kiem Lake
    ‪1 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪3 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Superior Room

Minibar, in-room safe, desk, soundproofing

Superior Room

  • 24 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room

Minibar, in-room safe, desk, soundproofing

Deluxe Room

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Family City View

Minibar, in-room safe, desk, soundproofing

Family City View

  • City view
  • 32 sq m
  • Sleeps 5
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Suite, Lake View

Suite, Lake View | Minibar, in-room safe, desk, soundproofing

Suite, Lake View

  • Lake view
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Lakeside Palace Hotel

This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna and a coffee shop/cafe are on-site.
Lakeside Palace Hotel offers 30 accommodations with DVD players and minibars. 32-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Lakeside Palace Hotel, you're just a quick walk from Hoan Kiem Lake. You'll find features such as free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi and wired Internet
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Motorbike parking only
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a sauna and bicycles to rent
  • Just a 3-minute walk from Hoan Kiem Lake and 4 minutes on foot from Hanoi Old Town Night Market
  • Airport and train station pick-up shuttle service available for a fee
Lakeside Palace Hotel offers its guests a sauna and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

You'll find a business centre on site. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Lakeside Palace Hotel. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Hanoi hotel is smoke free.

On-site venue – restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Onsite motorcycle parking only

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Gym
  • Library
  • Sauna
  • TV in common areas

Family friendly

  • DVD player
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Terrace

Spa

  • Facials
  • Swedish massages
  • Thai massages

Accessibility

  • Lift

More

  • 1 building
  • 8 floors
  • Built in 2009
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:30 PM

Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Lakeside Palace Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per vehicle (one-way, maximum occupancy 7)
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Lakeside Palace Hotel offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Golden Lake Hotel

Golden Lake View

Golden Lake View Hanoi

Lakeside Palace Hotel Hanoi

Golden Lake View Hotel Hanoi

Hotel Golden Lake

Golden Lakeside Hotel Hanoi

Lakeside Palace Hanoi

Golden Lakeside Hanoi

Golden Lakeside

Lakeside Palace

Lakeside Palace Hotel Hotel

Lakeside Palace Hotel Hanoi

Lakeside Palace Hotel Hotel Hanoi

Lakeside Palace Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 9 out of 36 reviews
Rating 8 - Good. 12 out of 36 reviews
Rating 6 - Okay. 9 out of 36 reviews
Rating 4 - Poor. 4 out of 36 reviews
Rating 2 - Terrible. 2 out of 36 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Thuan

Stayed 1 night in Feb 2026

2/10 Terrible

Jay Edward

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
We stayed here the bathroom was full of black molds and rust i ask the staff if they could clean it because we are very tired from our early morning flight and didn't get enough sleep they offer us a different room had the same issues molds on the tiles and lots of water stains and brown rust on the shower. Since it was midnight like 2am we decided to stay and get to sleep to our original room because we have a tour in the morning. I notice the lamp has molds as well The location is perfect but the cleanliness is very bad and poor i hope they do better..
Stayed 1 night in Jan 2026

6/10 Okay

Jason, Edmonton

Liked: Cleanliness
Disliked: Amenities
It was a decent hotel in a convenient location. The cleaning staff were helpful. The restaurant was under renovation, so there was no breakfast. The room could use some upkeep, so it did not live up to the images on the website.
Stayed 3 nights in Jan 2026

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very large, the staff was amazing and it was in great location!
Stayed 1 night in Nov 2025

6/10 Okay

Kim

Travelled with family
Disliked: Property conditions & facilities, room comfort

It’s 3 stars

It’s basic. Clean, good air conditioner and friendly staff. Bed was hard.
Stayed 2 nights in Feb 2025

6/10 Okay

Sean

Stayed 1 night in May 2024

10/10 Excellent

Austin

Stayed 1 night in Apr 2023

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an extremely bad experience we had booked two rooms on turning the bed down baby faeces were present over the sheets.Very upsetting our friend vomited on discovering this hotel changed sheets but no apology or recompense. Hotel.com should remove this hotel from recommended list.
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unclean

We stayed one night here. They put us on the first floor and it was loud all night. The room was dirty and needs an update. The bed felt like a brick and the safe wasn't working properly.

10/10 Excellent

Phillipa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In the heart of Hanoi old quarter.

Clean and tidy hotel in the old quarter of Hanoi close to the lake. Staff were friendly and polite. Rooms were well maintained and comfortable. View over lake at breakfast was amazing. Hotel close to shops and markets, area easy to get around once you have street map, ask at front desk. Able to leave luggage at hotel while doing overnight tours.

8/10 Good

Piyamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, clean room, strong wifi signal

The hotel is in a great location near the Lake and the old quarter, the room is clean.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Have stayed there previously and will be staying again

6/10 Okay

Kung

Liked: Cleanliness, property conditions & facilities, room comfort

A safe hotel in old city center

BE AWARE: NO GYM as said in the hotel details. Breakfast buffet closes at 9am (!). Others are quite OK and worth the money spent.

4/10 Poor

Marianne

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
De burde slette det flotte billede, hvor man fra restaurenten, har en skønt kig ud over søen, for restaurenten er kedelig nok lukket. Det eneste sted man kan opholde sig er på værelserne, som et slidte og gammeldags. De to unge kvinder i receptionen er meget hjælpsomme og hotellets placering er meg central i den gamle by
Stayed 3 nights in Feb 2026

6/10 Okay

Marianne

Liked: Cleanliness, staff & service
Disliked: Amenities
Super vendligt personale, ekstrem central placering, men hotellet har ikke andet end værelser at byde på, og de er gamle og slidte. God hvis man ikke på hotellet andet end når man sover.
Stayed 2 nights in Feb 2026

8/10 Good

edouard

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Grande chambre, bon accueil, la salle de bain et ses équipements sont un peu vétuste mais ça reste un bon qualité/prix
Stayed 3 nights in Jan 2026

8/10 Good

TAMAKI

Liked: Cleanliness, amenities
ホアンキエム湖からアクセスが良く、近くにコンビニや飲食店も多く便利でした。
Stayed 1 night in Dec 2025

8/10 Good

Jose Roberto

Liked: Cleanliness, staff & service
Nice staff. There is a lift. Big bed.
Stayed 4 nights in Dec 2025

6/10 Okay

Gustav

Liked: Staff & service
Relativt slidt og meget hårde senge, men centralt beliggende
Stayed 2 nights in Oct 2025

8/10 Good

TOSHITAKE

Liked: Cleanliness, staff & service, amenities
非常に便利な立地なので街歩きには最高です。 また、バスタブがあるのも良いところ。 ただ、カードキーでないのと、ドアノブがガタガタしてるところ、シャワーの温水温度が不安定な所が残念な。
Stayed 1 night in May 2025

6/10 Okay

Oliver Gam

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Daisuke

Disliked: Staff & service
チェックイン時に予約がないといわれて時間がかかった。それ以外は問題ない。
Stayed 3 nights in Aug 2024

10/10 Excellent

Heros

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Chihiro

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very kind. The room is very clean.
Stayed 3 nights in May 2023

10/10 Excellent

Hana

Stayed 1 night in Dec 2022