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Serene Boutique Hotel & Spa

4.0 star property

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Photo gallery for Serene Boutique Hotel & Spa

A restaurant with tables set for dining, large windows offering a city view, and hanging pendant lights.
A modern living room with a sofa, a bookshelf, and a sliding glass door leading to a balcony with a chair and table.
A modern hotel room with a large bed, a desk, and a view through a glass door.
A multi-story hotel with a grand entrance, balconies, and a sign for "Serene Boutique Hotel & Spa".
A spa area with massage chairs, a reception desk, and a view of the street.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
16-18 Bat Su, Hanoi
  • Place, Dong Xuan Market
    ‪5 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪7 min walk‬
  • Place, Hoan Kiem Lake
    ‪8 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪40 min drive‬

Room options

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  • Free Wi-Fi
  • Restaurant
4.9 out of 5, Exceptional, 157 reviews
The price is CHF 70
includes taxes & fees
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About this property

Serene Boutique Hotel & Spa

Along with a full-service spa, this smoke-free hotel has massage/treatment rooms and 24-hour room service. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Serene Boutique Hotel & Spa offers 46 air-conditioned accommodations with minibars and a safe. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Shining Spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the overall property condition at Serene Boutique Hotel & Spa. During your stay, you're just a quick walk from Hanoi Old Town Night Market. You'll find features such as free WiFi in public areas, plus a full-service spa and dry cleaning service.
  • Free WiFi
  • Indulge with reflexology, body scrubs or body treatments at Shining Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Within a 10-minute walk of Dong Xuan Market and Hanoi Old Town Night Market
  • Airport shuttle service available for a fee
Serene Boutique Hotel & Spa offers its guests a full-service spa. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Spa services, tour/ticket assistance, and concierge services are also featured at the family-friendly Serene Boutique Hotel & Spa.

This Art Deco Hanoi hotel is smoke free.

24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Lift

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Built in 2013
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 345000.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 410000 per vehicle (one way)
  • Rollaway bed fee: VND 345000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Serene Boutique Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hanoi Legacy Bat Su Street
Serene Boutique Hotel Hanoi
Legacy Bat Su Street
Legacy Hotel Bat Su Street
Serene Boutique Hotel
Serene Boutique Hanoi
Serene Boutique
Serene Boutique & Spa Hanoi
Serene Boutique Hotel & Spa Hotel
Serene Boutique Hotel & Spa Hanoi
Serene Boutique Hotel & Spa Hotel Hanoi

Serene Boutique Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 510 out of 630 reviews
Rating 8 - Good. 102 out of 630 reviews
Rating 6 - Okay. 13 out of 630 reviews
Rating 4 - Poor. 1 out of 630 reviews
Rating 2 - Terrible. 4 out of 630 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very freindly and helpful staff, great rooms
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Tommy Holger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super hotel for the price

Just as fantastic as the last time we were there. It's also conveniently situated in the old quarter, so every sight there is reachable on foot.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, room comfort
The room looked quite dated, the sink had a large crack in it. Very accommodating staff and decent breakfast.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Tommy Holger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice cozy hotel in Ha Noi old quarter

Good pickup from the airport at a reasonable price. Welcoming and very friendly staff at arrival. The room was nice, and has all the amenities. Breakfast was excellent, with several items to choose from. Very central in the old quarter, where you have everything within walking distance: Sights, shopping and good eats. All in all not a bad little hotel for the price. We came back after a trip to Ha Long Bay two days later and they had upgraded us to a bigger room. What's not to like:)
Stayed 2 nights in Feb 2024
Verified review

8/10 Good

KANA

Liked: Cleanliness, amenities, property conditions & facilities
The taxi driver came over 1 hour later at the airport
Verified review

2/10 Terrible

JUNYOUNG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serene boutique hotel is permanently closed

This hotel has been permanently closed due to Covid-19 situation. It has been over one month but still not yet refunded. Wish other customers don't get through what I had. Hotels.com should update the availability.
Stayed 1 night in Mar 2021
Verified review

10/10 Excellent

Marine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am sorry my review was so late. I stayed there almost a year ago, but I still remember having a great time. The room interior was very pretty with flower assortment. The furniture was antique. The welcome snack and Lotus tea were so good. The breakfast Vietnamese buffet was very delicious. The lady at the front door was amazingly attentive. She helped me find a taxi company no to be overcharged. I definitely want to go back when visiting Vietnam. Thank you so much.
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Yeung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
櫃檯職員會提供當地最新的情況，有禮親切的笑容態度， 及會介紹附近食玩買地點，提供了一張實用地圖，期待下次再到河內時入住
Stayed 2 nights in Mar 2020
Verified review

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location very central.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel highly recommend

Fantastic hotel highly recommend
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Nile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had been travelling and only stayed for night here at the end of my trip. I was after somewhere comfortable before my flight and this hotel didn't disappoint.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay at Serene

Staff really helpful couldn’t do enough for you. Breakfast was adequate. Room spotless and comfortable. Location brilliant.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Basti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Hotel um die Innenstadt von Hanoi zu erkunden.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Jozef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aanrader

Goed hotel, gunstig gelegen in de oude wijk van Hanoi. Buitengewoon hulpvaardig en vriendelijk personeel. Ook belangrijk: de bedden waren comfortabel en het ontbijtbuffet was voortreffelijk.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Before I arrived, they were very responsive to my emails. Breakfast was great! Room was small and cozy. My only complaint was the room had an unpleasant odor, but they would spray each time I requested. I think if they changed the filters in the air conditioner the smell would probably go away. I would definitely stay there again!
Stayed 5 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place in the old quarter to stay. Really easy to get to all the sights. Room was very comfortable and clean. Breakfast was good too.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we had arrived to the hotel, they had upgraded our room. It was very nice and clean. The staff were very accommodating. I was very impressed with the hotel. I wish i would of known earlier about this hotel, since i had stayed the previous week in Ha noi for 3 days at another hotel. This will now be my go to hotel when i go to Ha noi every year. The free breakfast was also very good.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Service

The level of service by Danny Boy and his staff was superb.They were all so kind , courteous and helpful. The rooms were immaculate, beds very comfortable and nice and quiet. The location was superb to all that the Old Quarter had to offer. I would highly recommend this hotel for your Hanoi visit.
Stayed 4 nights in Feb 2020
Verified review

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien situé au centre-ville

Hôtel très bien situé dans la vieille ville près de tout. Recommandons
Stayed 5 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to help you. They were also extremely friendly. Breakfast was amazing with so many choices for everyone. The free afternoon tea was a nice touch.
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing room Amazing staff Great food Ans a spa
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the old quarter and within walking distance to popular tourist spots. The staff were lovely and could not do enough for you
Stayed 4 nights in Jan 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small property kept in good condition by extremely attentive staff.
Stayed 5 nights in Jan 2020
Verified review

10/10 Excellent

Joacim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jättebra!

Jättebra hotell och service. Bra läge o nära till allt.
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Joacim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Toppen!

Jättbra service och trevlig personal. Otroligt bra läge, nära till allt.
Stayed 1 night in Jan 2020