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Urban Alley Hotel

3.0 star property

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Photo gallery for Urban Alley Hotel

Exterior
Interior detail
Family Suite, City View | 1 bedroom, minibar, in-room safe, desk
32-inch LCD TV with cable channels, TV
Interior entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
26 Hoi Vu Street, Hoan Kiem District, Hanoi, 100000
  • St. Joseph's Cathedral of Hanoi
    ‪3 min walk‬
  • Hoan Kiem Lake
    ‪8 min walk‬
  • Hanoi Old Town Night Market
    ‪12 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Premium Quadruple Room

1 bedroom, minibar, in-room safe, desk

Premium Quadruple Room

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room, City View

Deluxe Double Room, City View | 1 bedroom, minibar, in-room safe, desk

Deluxe Double Room, City View

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite, City View

Family Suite, City View | 1 bedroom, minibar, in-room safe, desk

Family Suite, City View

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Junior Double Room, City View

Junior Double Room, City View | 1 bedroom, minibar, in-room safe, desk

Junior Double Room, City View

7.0 out of 10
Good
(2 reviews)
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Twin Room, City View

Premium Twin Room, City View | 1 bedroom, minibar, in-room safe, desk

Premium Twin Room, City View

  • 27 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, minibar, in-room safe, desk

Superior Double Room

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Triple Room, City View

Premium Triple Room, City View | 1 bedroom, minibar, in-room safe, desk

Premium Triple Room, City View

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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About this property

Urban Alley Hotel

Hotel with a restaurant, a short walk to St. Joseph's Cathedral of Hanoi
A restaurant, a bar/lounge and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Urban Alley Hotel offers 20 air-conditioned accommodations with minibars and a safe. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Urban Alley Hotel, you're just a quick walk from St. Joseph's Cathedral of Hanoi. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 15-minute walk of Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi
  • Airport and local-area shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Urban Alley Hotel also features tour/ticket assistance, concierge services, and laundry facilities.

Smoking is allowed in designated areas at this 3-star Hanoi hotel.

Urban Alley Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 9 floors
  • Built in 2011
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Urban Alley Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 300000.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 18 per vehicle (one way)
  • Rollaway bed fee: USD 300000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Urban Alley Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Urban Alley Hotel Hanoi
Urban Alley Hotel
Urban Alley Hanoi
Urban Alley Hotel Hotel
Urban Alley Hotel Hanoi
Urban Alley Hotel Hotel Hanoi

Urban Alley Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 128 out of 249 reviews
Rating 8 - Good. 88 out of 249 reviews
Rating 6 - Okay. 23 out of 249 reviews
Rating 4 - Poor. 7 out of 249 reviews
Rating 2 - Terrible. 3 out of 249 reviews

8.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Li Ping

Travelled with family
Stayed 5 nights in Dec 2024

2/10 Terrible

Tyrone Edward

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was good size, but it appeared that some springs on the bed were pushing up on my back.
Stayed 3 nights in Apr 2024

10/10 Excellent

Samuel

Liked: Cleanliness, amenities, property conditions & facilities
Great location, easy to walk around the city, nearby is a beautiful lake with nice walking area, great night market. The staff at the location is very knowledgeable about the local tours and are very helpful.
Stayed 4 nights in Mar 2024

8/10 Good

Loi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience a one-hour blackout and noisy AC but staff quickly fixed the issues.
Stayed 4 nights in Mar 2024

10/10 Excellent

Carter, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean, within walking distance of everything you need or want!
Stayed 5 nights in Feb 2024

10/10 Excellent

Richard

Stayed 11 nights in Jul 2023

10/10 Excellent

Alexandre

Stayed 5 nights in May 2023

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

10/10 Excellent

Sarah K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and Quiet Centrally-Located Hotel

This is the second time I've stayed at Urban Alley, and it was just as great as the first time. I really like that it's in a quiet but nice alley off a major road. It's easy walking distance to Hoan Kiem Lake as well as many great restaurants and cafes. The breakfast was super tasty and the staff very kind. Also maybe one of my favorite things about this hotel is the furniture in the room is all solid wood with wood flooring. It feels warm and inviting.
Stayed 1 night in Mar 2020

10/10 Excellent

Torbjörn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good place to stay at

Good location, in an calm part of old town. Close to many good eating places. And very helpful and friendly crew!
Stayed 8 nights in Feb 2020

4/10 Poor

carl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bath room need attention . The bath curtain has mold. This should be replaced. It is just cost a few dollars. Bath towels are very old and should be replaced. It seem like the owner of the hotel is not doing a good job at keeping the hotel looked attractive for sustaining business for a long time.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In a nice alley but there are loud disco music 50 ft away from hotel Hotel need major renovation and in breakfast time. Is not buffet style but order off menu One feel like Oliver if you try to order item “May I had some more sir” They are not please to accommodate for order more Bathroom and window are dirty. My shower curtain rod was almost came off from the wall Hot water maker got stain inside Not worth to stay
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Room is big and lots of light thanks to nice windows! Location is good. Breakfast is fine. However the safe in the room is broken. The TV has poor sound and picture quality. The bathroom wall is going to deteriorate, paint falling off - all these things should be repaired or replaced
Stayed 5 nights in Sep 2019

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff and hotel

Amazing hotel and staff
Stayed 3 nights in Aug 2019

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can’t fault it

Can’t fault this hotel, staff are really friendly and the breakfast is cooked to order, the room is big, clean, the shower is great and the sit works.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and arranged our transfers efficiently. Would definitely stay again.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was quiet, comfortable and i was given an upgraded room. Breakfast was nice and delicious. Thanks for the great service
Stayed 3 nights in Jul 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got off to a rough beginning--air conditioner did not work in our room, and they had no other rooms with two beds. However, the staff was very good, found us a room with a good air conditioner and put in an extra bed. It was comfortable enough that we did not change rooms even when they had a standard double-bed room.
Stayed 2 nights in Jun 2019

8/10 Good

YU, KL

Liked: Staff & service
ハード面は良いとは言えませんが、スタッフの皆さんの対応は素晴らしく、朝食もとてもおいしくて快適な滞在でした。
Stayed 2 nights in May 2019

10/10 Excellent

Patricia, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, great breakfast and really nice room, we were lucky enough to be upgraded!
Stayed 2 nights in Apr 2019

10/10 Excellent

Dolly, Toronto, ON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was excellent! Clean, convenient and friendly staff. We asked for breakfast earlier because we had an early flight and they were accommodating. Would definitely reccommend this place.
Stayed 2 nights in Feb 2019