While the unit itself was fine. There were small issues (dirty dishes in diswasher,items in washer and the lightbulb was out at the front door) the real problem was that the comforter on the queen bed in the second bedrrom had several blood spots on it. I reported this to vacasa promptly and they had me upload the pictures of the blood and we asked for a replacement comforter and top sheet for that bed that was also missing. I contacted daily but the issue was never resolved. Just a stock answer about alerting the local team. Since that bed was unusable and the guest too tall for the remaining twin beds our guest had to sleep onn the couch. This was totally unsatisfactory. Since the response was so poor I would be very hesitant to rent using vacasa again. We paid for 2 adult sized beds and one of us had to sleep on the couch because of blood on the bed linnens. This is totally unacceptable.
Everything was as good as expected with condo. Unfortunately, the pool was under construction. One of the biggest reasons we chose the property was the pool for the kids, so it would have been nice to know ahead of time that it was unavailable; construction is not an unforseen problem. We had some pretty cranky kids! The actual condo was pretty clean. We appreciated the games and dollhouse that our four year old loved! Only improvement I would suggest is some blinds in the upstairs bedroom with two twin beds; we had to buy big black garbage bags to cover the windows so the kids could sleep.
AC was not working during the hottest part of my stay. Maint did arrive about 4 hours after reported to fix the problem. WiFi password was incorrect and that problem was never resolved. No wifi meant to TV usage because the TV was offline. I was here on a work trip which made working difficult without having WiFi available. This was reported multiple times throughout my stay. The deciding factor between this unit and another listing was that there was a shared pool. I had some downtime scheduled and the pool would have been perfect. The pool is under construction so NO POOL. The cleaning needs improvement. Food crumbs under kitchen table and living room floor, upstairs toilet was left dirty, outdoor furniture cushions were unusable and everything was in disarray, register falling off the wall and dirty, furniture could use a good vacuuming. Furniture doesnât need to be new as long as itâs clean.
Overall it was a great place. The trails and the view within a short walking distance are wonderful. The fireplace worked the first day but didn't after that, possibly needs new batteries. TV on main floor needs attention. Also would be nice to have a information manual for check in/ check out. If there is one, we couldn't find it.
Pleasantly surprised how well the condo was stocked.
Only 1 of the tvs had cable working. I chatted with number provided and they wanted me to check the connections instead of sending someone. It never ended up be resolved.
Loved the extras of hot chocolate, pop corn, coffee, etc. Very thoughtful in the setting up.
We loved our stay at this Vrbo. There was plenty of space and it was nice to have three floors of space to spread out. It was clean and inviting. Great walking trails nearby, pool and playground were great! Thank you!