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Candlewood Suites Hartford Downtown by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Candlewood Suites Hartford Downtown by IHG

Exterior
Room amenity
Interior
Property amenity
Premium bedding, pillow-top beds, desk, laptop workspace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Kitchen
  • Gym
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

View in a map
370 Market Street, Hartford, CT, 06120
  • Place, Xfinity Theatre
    ‪13 min walk‬
  • Place, XL Center
    ‪13 min walk‬
  • Place, Connecticut Convention Center
    ‪14 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪17 min drive‬

Room options

View all photos for Studio Suite

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 Single Bed

View all photos for Studio Suite, 1 King Bed

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed

8.6 out of 10
Excellent
(41 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Accessible Tub)

Room amenity

Studio Suite, 2 Queen Beds, Accessible (Accessible Tub)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Accessible (Communication Accessible)

Room amenity

Studio Suite, 2 Queen Beds, Accessible (Communication Accessible)

8.8 out of 10
Excellent
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 2 Queen Beds

7.8 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible (Accessible Tub)

Room amenity

Studio, 1 King Bed, Accessible (Accessible Tub)

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, pillow-top beds, desk, laptop workspace

Suite, 1 Bedroom

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room amenity

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Accessible Tub)

Room amenity

Studio Suite, 2 Queen Beds, Accessible (Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible (Accessible Tub)

Room amenity

Studio Suite, 1 King Bed, Accessible (Accessible Tub)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

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About this property

Candlewood Suites Hartford Downtown by IHG

Hotel with free parking, near Xfinity Theatre
This smoke-free hotel features a fitness centre, a snack bar/deli and a 24-hour business centre. Free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site. Weekly housekeeping is available.
Candlewood Suites Hartford Downtown by IHG offers 81 air-conditioned accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium satellite channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils.

This Hartford hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites Hartford Downtown by IHG. During your stay, you're just a quick walk from Dunkin' Donuts Park. You'll find features such as free WiFi in public areas and free self-parking, plus a gym.
  • Free WiFi and wired Internet
  • Free self-parking
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 12 minutes by foot from Xfinity Theatre and a 1-minute drive from Connecticut Convention Center
  • Pets welcome for a fee (restrictions apply)
There's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 650 square feet (60 square metres) and includes conference space. A fitness centre, multilingual staff, and laundry facilities are also featured at the business-friendly Candlewood Suites Hartford Downtown by IHG. Limited free parking is available on a first-come, first-served basis.

This Hartford hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site parking (max 1 space per unit)

Food and drink

  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 650 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per stay
  • Weight limit: 80 lb per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hartford Downtown Hotel
Candlewood Suites Hartford
Candlewood Suites Hartford Downtown
Candlewood Suites Hartford Downtown by IHG Hotel
Candlewood Suites Hartford Downtown an IHG Hotel
Candlewood Suites Hartford Downtown by IHG Hartford
Candlewood Suites Hartford Downtown by IHG Hotel Hartford

Reviews

Candlewood Suites Hartford Downtown by IHG Reviews

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 390 out of 872 reviews
Rating 8 - Good. 247 out of 872 reviews
Rating 6 - Okay. 119 out of 872 reviews
Rating 4 - Poor. 52 out of 872 reviews
Rating 2 - Terrible. 64 out of 872 reviews

Reviews

10/10 Excellent

Tara

Stayed 1 night in Mar 2025

4/10 Poor

Joy

Travelled with family
Disliked: Property conditions & facilities
Bad odor.
Stayed 2 nights in Jun 2025

8/10 Good

Jonathan

Travelled with group
Awesome proximity to Dunkin Stadium. If you want to be close to the Yad Goats ballpark, this is a good option. We could see the park about an 1/8 of a mile away!
Stayed 1 night in Jun 2025

6/10 Okay

Edgardo, Strongsville

Disliked: Amenities
Area was a bit dirty. Did not like the idea that one has to pay an additional $50 to check in 2 hours early.
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Would not recommend

This hotel is unsafe. The glass-covered welcome desk was an immediate red flag, suggesting a dangerous area. Within an hour, people were pounding on my car windows, forcing me to leave. The hotel refused a refund, doubling the cost of my Hartford trip. My attempts to contact management (messages, calls, and chats with IHG) were all unsuccessful. Lack of parking lot security further highlights the hotel's disregard for guest safety.
Stayed 3 nights in Apr 2025

2/10 Terrible

Maurice

Disliked: Cleanliness, staff & service
I would like my money back y'all had bed bugs too
Stayed 1 night in Jun 2025

8/10 Good

Zhengi TOMMY, brooklyn

Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
We enjoyed our stay; it was quiet and clean. The price wasn't bad it was easy access to the highway, so location was important to us. I would recommend to friends and family.
Stayed 1 night in Jun 2025

4/10 Poor

Oleg

Business traveller
Disliked: Amenities
This hotel just isn’t up to par. The moment you walk in, you’re greeted by an array of signs prohibiting various things…from not having a party in the room to not touching the plexiglass. For some odd reason, blackout curtains don’t close all the way, you can hear everything in the adjacent rooms. Bathroom floor was wet when I got in, towels had holes in them and were like a decade old. Will not be staying here again.
Stayed 2 nights in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Harvey

Travelled with family and small children
Great, had a lovely time 👍
Stayed 1 night in Jun 2025

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service
Great Place!!
Stayed 1 night in Jun 2025

10/10 Excellent

Shug

Liked: Cleanliness, property conditions & facilities
Worth the spent . Clean and quiet
Stayed 1 night in Jun 2025

10/10 Excellent

Jason T

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfortable. The bed was super soft.
Stayed 2 nights in Jun 2025

4/10 Poor

Jennifer

Business traveller
No hot water.
Stayed 1 night in Jun 2025

6/10 Okay

Enrique

Business traveller
Liked: Cleanliness
It was ok, nothing special
Stayed 2 nights in Jun 2025

10/10 Excellent

Chong

Stayed 1 night in May 2025

10/10 Excellent

Brielle

Stayed 1 night in May 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for what we needed and close to some great downtown restaurants
Stayed 1 night in May 2025

6/10 Okay

Therese

Travelled with group
Stayed 1 night in May 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Roman property were clean
Stayed 1 night in May 2025

10/10 Excellent

janet

Stayed 1 night in May 2025

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Jill

Liked: Cleanliness, staff & service
Gym was not as pictured . No treadmill very sparse equipment. Breaker tripped twice while we were there . It is close to downtown so walkable to many things.
Stayed 3 nights in May 2025

6/10 Okay

Noah

Disliked: Staff & service, property conditions & facilities
I’m not super picky. But If i had the choice i wouldn’t stay at this particular hotel again.
Stayed 4 nights in May 2025