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Springhill Suites by Marriott Hartford Cromwell

2.5 star property

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Photo gallery for Springhill Suites by Marriott Hartford Cromwell

Exterior
Property amenity
Lobby lounge
Reception
Desk, laptop workspace, iron/ironing board, cots/infant beds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
76 Berlin Road, Cromwell, CT, 06416
  • Place, Cromwell Commons Shopping Center
    ‪19 min walk‬
  • Place, Cromwell Dog Park
    ‪1 min drive‬
  • Place, Wesleyan University
    ‪7 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪29 min drive‬

Room options

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The price is CHF 114
includes taxes & fees
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About this property

Springhill Suites by Marriott Hartford Cromwell

Hotel in Cromwell with 24-hour fitness centre and indoor pool
This smoke-free hotel features an indoor pool, a 24-hour fitness centre and a bar/lounge. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a business centre. Housekeeping is available on request.
Springhill Suites by Marriott Hartford Cromwell offers 123 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation has separate sitting areas and is furnished with double sofa beds. 45-inch flat-screen televisions come with premium cable channels and Netflix.

Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Springhill Suites by Marriott Hartford Cromwell. During your stay, you'll be within walking distance of Cromwell Commons Shopping Center. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at the bistro
  • Take a swim in the indoor pool
  • Amenities include newspapers, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • 15 minutes by car from Connecticut Convention Center and 6 minutes from Cromwell Commons Shopping Center
Springhill Suites by Marriott Hartford Cromwell offers its guests an indoor pool and a 24-hour fitness centre. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and meeting rooms. The business-friendly Springhill Suites by Marriott Hartford Cromwell also features coffee/tea in common area, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This Cromwell hotel is smoke free.

Guests are served a free buffet breakfast daily.
Connecticut River Lounge – On-site bistro. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Connecticut River Lounge

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Doorbell and phone notification
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Double sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 0.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 0.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Springhill Suites by Marriott Hartford Cromwell Hotel
Springhill Suites by Marriott Hartford Cromwell Cromwell
Springhill Suites by Marriott Hartford Cromwell Hotel Cromwell

Springhill Suites by Marriott Hartford Cromwell Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 410 out of 667 reviews
Rating 8 - Good. 136 out of 667 reviews
Rating 6 - Okay. 63 out of 667 reviews
Rating 4 - Poor. 26 out of 667 reviews
Rating 2 - Terrible. 32 out of 667 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Denise, Wyandotte

Liked: Staff & service, amenities
I didn't have the greatest experience here. I had to change rooms around 10pm because I went to take a shower and there was no hot water. I was already unpacked and everything so had to re-pack and move. The 2nd room was okay but they moved me to the 3rd floor where it appeared the ice machine was ripped out so you had to go down to the first floor to get ice (and the elevators were SO SLOW). Breakfast was okay-- I loved the waffle maker, but the eggs were always lukewarm and watery so not the best if you want a "hot" breakfast.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, neat room, staff friendly, will chose it again if visit that area.
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Stayed 4 nights in Oct 2025

6/10 Okay

Gina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk staff were extremely helpful. Housekeeping was non-existent. Nobody ever came to clean up our rooms. They only focused on cleaning rooms of people who were checking out. I had to keep calling the front desk for towels/washcloths which took about 3-4 times before I just decided to go downstairs. It was the front desk staff who had to go find me more towels herself. It was a shame because the rooms were so spacious and clean.
Stayed 2 nights in Oct 2025

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities
quick drive to Wesleyan, hotel was clean, they forgot to install bathroom locks at this location (they installed the lock on the sliding door but nothing on the wall for it to click into), the beds are rock hard and one of the people they have working the breakfast station needs to be moved to a different position. We waited 15 minutes for the eggs, bread and coffee to be refilled before asking...the front desk told us breakfast is over at 9:00 so that might be it (it was 8:15), and when we asked the person woman who refills the breakfast she told us..while clearly annoyed...eggs take time to cook. Maybe if that's your job you should anticipate that.
Stayed 1 night in Oct 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay lovely room great staff❤️
Stayed 5 nights in Sep 2025

10/10 Excellent

Jenna

Stayed 1 night in Sep 2025

10/10 Excellent

Cody

Stayed 1 night in Sep 2025

8/10 Good

kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't like the fact they didn't clean our room
Stayed 2 nights in Sep 2025

10/10 Excellent

Danielle

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and open especially the bathroom. There were enough incandescent light but it was just still dark. Daily parking fee was a turn off especially when the surrounding parking areas were unmaneauvarable and narrow. Breakfast was mediocre. They may want to change up the daily sausage patties and wet eggs.
Stayed 5 nights in Sep 2025

10/10 Excellent

Adele

Stayed 2 nights in Aug 2025

10/10 Excellent

Vilma

Stayed 4 nights in Sep 2025

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Jiean

Stayed 1 night in Sep 2025

10/10 Excellent

Rechelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, huge room, super clean
Stayed 1 night in Sep 2025

10/10 Excellent

Rebecca, Del Valle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very peaceful. Front Desk person Annie was so welcoming, warm, and friendly. The only thing I would improve on is perhaps more breakfast options.
Stayed 7 nights in Aug 2025

4/10 Poor

Verified traveller

Disliked: Staff & service

No housekeeping provided over a 3 day stay

Our room was never cleaned despite multiple requests. The room itself was reasonably pleasant, and the front desk staff were polite. But the lack of regular housekeeping for a three day stay was unacceptable. Part of the pleasure of staying in a hotel is to have the bed made, sink, cleaned, and towels refreshed. We checked in on a Friday evening and then went out for the day on Saturday. When we returned to the hotel on Saturday evening, our room had not been cleaned. We went down to the front desk to raise our concern and get fresh towels. Ofelia at the desk told us that we weren’t entitled to our room being cleaned because we were only staying two nights. We confirmed that our reservation was for three nights. She then apologized and said she would put our names on the list to make sure that our room was cleaned on Sunday. On Sunday morning when we left the hotel, we spoke with the Front Desk person to verify that our room would be cleaned that day, and we assured that it would be. When we returned on Sunday evening, our room had not been cleaned. We asked for the manager to call us, which never happened either that evening or the next morning. When we checked out on Monday and raised our concerns about what had happened with housekeeping, we were told that we would get Marriott points in compensation. And even this has not happened. We are quite disappointed as we generally like the Marriott brand.
Stayed 3 nights in Aug 2025

10/10 Excellent

Demetria

Liked: Cleanliness, staff & service, property conditions & facilities
I like the property I like the hotel. I will come back to stay. Thank you.
Stayed 3 nights in Aug 2025

8/10 Good

Julio

Travelled with family

Pretty good

Stayed 1 night in Aug 2025

10/10 Excellent

Jason

Stayed 2 nights in Aug 2025

4/10 Poor

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Untrustworthy. I had to check out early. I forgot my Amazon fire stick attached to the TV. I called and asked if they could mail it to me. The person I called went to the room to look for it. They told me it and the remote wasn't there, but the HDMI cable was out of the TV. She said she asked the cleaning lady and checked her cart. I verified my daughter didn't get it, then called back and asked if they can ask the cleaning lady again. She took offense and insisted they didn't have it I know 100% it was there when I left. It's a shame this happens for a $50 device.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kingsley, Bridgeport

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was a good stay, the internet connectivity was just terrible. Aside that, everything was good.
Stayed 6 nights in Aug 2025

10/10 Excellent

Emmanuella

Travelled with family
Liked: Amenities
Good
Stayed 2 nights in Aug 2025

8/10 Good

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Location is good, parking is terrible, all parking is away from the main entrance or simply behind, or back side of entrance's main lobby, walls are thin, so you hear everything. Drive way into Hotel is very confusing ,
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Poor breakfast, lack of food. Only eggs, ham, cereals. On weekend most of food finished by 9 AM. Room cleaning was below average. Room was not vacuumed, my leftovers were not cleaned.
Stayed 8 nights in Aug 2025