Shayla was so accomodating! Great communication and done everything possible to make our stay comfortable! She even sent her husband over to fix the gas for the hot water at 12am (he was there in 5 minuets)! The little goodies were a lovely touch too, the only thing i could reccommend is getting a couple of oven trays (you guys had everything else but that)! We will definately be booking here again in future, thank you again so much for everything - Jess.