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Commercial Hay Hotel

3.0 star property

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Photo gallery for Commercial Hay Hotel

Deluxe Family Room | Hypo-allergenic bedding, individually decorated, individually furnished
Interior
Balcony
Lobby
Staircase

Reviews

7.4 out of 10
Good

Popular amenities

  • Laundry
  • Free WiFi
  • Air conditioning
  • Parking included
  • Housekeeping

Explore the area

View in a map
199 Lachlan Street, Hay, NSW, 2711
  • Place, Hay Heritage Walk
    ‪12 min walk‬
  • Place, Dunera Museum
    ‪12 min walk‬
  • Place, Bishop's Lodge
    ‪3 min drive‬

Room options

View all photos for Budget Triple Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Triple Room

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe King Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Budget Twin Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Twin Room

7.6 out of 10
Good
(18 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Family Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Family Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Budget Double Room

Budget Double Room | Hypo-allergenic bedding, individually decorated, individually furnished

Budget Double Room

7.4 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bedroom Family

Hypo-allergenic bedding, individually decorated, individually furnished

Two Bedroom Family

  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe King Balcony

Street view

Deluxe King Balcony

7.0 out of 10
Good
(11 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Triple Balcony

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Triple Balcony

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Commercial Hay Hotel

Hotel in Hay with free breakfast
Along with a microwave in a common area, this hotel has a fridge in a common area and laundry facilities. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include express check-in, express check-out and tour/ticket assistance. Housekeeping is available once per stay.
Commercial Hay Hotel offers 31 air-conditioned accommodations with a hairdryer and free toiletries. Each accommodation is individually furnished and decorated. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.
Our customers tell us that they can't get enough of the helpful staff at Commercial Hay Hotel. During your stay, you're just a quick walk from TAFE Riverina Institute. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include laundry facilities, a shared microwave and a shared fridge
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from TAFE Riverina Institute and Hay Library
Free breakfast is served daily. WiFi is free in public spaces. Commercial Hay Hotel also features tour/ticket assistance, a picnic area, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Hay hotel.

Guests are served a free continental breakfast daily from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Family friendly

  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Microwave

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out fee: AUD 20
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Commercial Hay Hotel Hay
Commercial Hay Hotel Hotel
Commercial Hay Hotel Hotel Hay

Reviews

Commercial Hay Hotel Reviews

7.4

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 95 out of 290 reviews
Rating 8 - Good. 91 out of 290 reviews
Rating 6 - Okay. 49 out of 290 reviews
Rating 4 - Poor. 29 out of 290 reviews
Rating 2 - Terrible. 26 out of 290 reviews

Reviews

10/10 Excellent

Maris

Liked: Cleanliness, property conditions & facilities
Lovely staff and great value.
Stayed 1 night in Jun 2025

6/10 Okay

Thirza

Travelled with partner
Liked: Staff & service, amenities
Great comfortable bed, convenient location in the middle of town. Cleanliness needs to improve, remote control,small bathroom clean but behind facilities needs extra attention, bed runner, (tv did not work properly).
Stayed 1 night in Jun 2025

4/10 Poor

Louise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Jeff

Liked: Room comfort

Try ha

Poor wifi,bathroom door unshutable,no glasses,no plates,had to fill the kettle from the shower rose, bathroom dirty. Could do better.
Stayed 1 night in Jun 2025

4/10 Poor

Christie

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Whilst the room was clean and safe and the checkin/out was easy, it was not as depicted in the advertising. The king bed was in fact 2 singles squished together. The bathroom was tiny tiny. We couldn’t get the hot water working in either the shower or the sink. The kettle didn’t fit under the sink tap to fill it. I specifically requested gluten free provisions for the breakfast part of the B&B idea, but no. There was absolute nothing that I could eat so had to go over the road to the supermarket. The only coffee was instant. The cafe down the rd was a 20min wait for a coffee. For the price, it was well below expectation.
Stayed 1 night in Jun 2025

4/10 Poor

Aidan

Disliked: Cleanliness, property conditions & facilities
Shower hot water barely a drizzle, meanwhile the mixer came off in my hand
Stayed 1 night in Jun 2025

4/10 Poor

tim

Disliked: Property conditions & facilities
Heater didn’t work on a night that was minus 2
Stayed 1 night in Jun 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Janette

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No staff, communication done through text messages
Stayed 1 night in Jun 2025

8/10 Good

Nabeel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We wanted somewhere to rest for the night before continuing our journey. The staff were helpful to accommodate our late check in.
Stayed 1 night in Jun 2025

8/10 Good

Peter

Stayed 1 night in Jun 2025

4/10 Poor

Christine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place has potential but we must have got the bad couple of days. The guests were unruly with loud voices after 1:30pm (right next door) walking around balcony and banging doors. At breakfast one young person put a teaspoon into the Nutella, ate it then "double dipped" and got a second spoonful (yuck)! Another young person put their hand into the cereal, took out a handful and ate out of their hand. One person emptied the fruit juice into their Yeti OMG just bad manners and grots!! The breakfast set up was sensational CREDIT to the managers. The carpets upstairs need to be ripped up, there was a huge rip beside bed causing me to trip and overall the carpets near the stairwell are stained and feel grotty.
Stayed 3 nights in Jun 2025

4/10 Poor

Frank

Travelled with family and small children
Liked: Cleanliness, amenities
The plumbing and hot water was absolutely the worst ive experienced. We were tired and wsnted to shower. The wayer pressure was non existent. Then the hot wsyer ran out after 1 shower.
Stayed 1 night in Jun 2025

4/10 Poor

Helen

Travelled with family
Disliked: Staff & service
No reception, key safe only. Obviously trying hard to restore the old hotel and will one day be beautiful. Small details like taps held in by silastic and floor coverings not meeting and not flat let the room down.
Stayed 1 night in Jun 2025

6/10 Okay

Md Moyen

Liked: Cleanliness, staff & service
Average quality. Found broken tap in the toilet and door bottom broken.
Stayed 1 night in Jun 2025

4/10 Poor

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities
Room with a balcony = door that allows access to the entire balcony of the building. Not private. I had to go to the hotel next door to get advice on how to check in as no one was there at 3pm. Number on door went straight to voice mail. Breakfast only available between 8-10am. Noisy from the trucks and the fact the door to the balcony didn't shut properly.
Stayed 1 night in May 2025

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money good renovation works
Stayed 1 night in May 2025

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very small and old room. But very reasonably priced and clean.
Stayed 1 night in May 2025

6/10 Okay

Jacob

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Unmanned checkin, no AC controller. Room was so small barely fit two single beds. No way to get Water into kettle. The Bathroom was nice tho, very spacious, modern and clean. Beds were very comfortable.
Stayed 1 night in May 2025

2/10 Terrible

Kenneth

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Small things matter

Tv remote didn't work. Had a family room and only had 1 coffee cup, no glasses. Lock on door didn't work properly. Only had very small amount of toilet paper. Beds were comfortable
Stayed 1 night in May 2025

6/10 Okay

DANA

Travelled with family and small children
Beds and pillows were amazing. King size bed was great. Easy check in. Bathroom was tiny. Carpet ripped. TV didnt work in two single bed rooms. Furniture shabby.
Stayed 1 night in Apr 2025

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
This is a clean, modern and very well-appointed studio on acreage within easy access to the beautiful village of Mt Barker. Magpies, corellas, finches, ducks and rabbits were often seen, and we were visited by a kangaroo one evening, too. A lovely place to stay.
Stayed 1 night in Apr 2025

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
The room I stayed in was well worn and could use a refresh, however it was very clean
Stayed 1 night in Apr 2025

6/10 Okay

Lourens

Stayed 1 night in Apr 2025