The first half was terrible, the second half was good. Biggest takeaway - it is IMPOSSIBLE to get a hold of this property manager when there's a problem.
We arrived (in July) and the upstairs A/C and the hot tub were both broken. The upstairs A/C unit was consistently 80-83 degrees!! 3/5 bedrooms are upstairs, and we had 3 babies with us. Nobody was sleeping, we had to go buy fans to make it liveable. We went through our first 2 nights without any A/C because we couldn't reach anybody to help.
We tried calling the number we were given for the property manager, which went to a "24/7 customer service line" (who didn't answer then called us back at 5am the next day), transferred us to a triage line, who transferred us over and over - 8 times. We were told the actual property manager would be calling us back (which did not happen). My husband spent HOURS on the phone during our vacation trying to get help.
On our 3rd day being here they finally said that they were sending someone to look at it. Somebody walked himself in thru the garage, looked at the thermostat, said "yep something's wrong" and then left. We heard nothing else and got no updates until the next day when somebody actually came by to fix it.
The hot tub (65 degrees) error code said it'd been there for 274 days. They sent someone to fix it halfway through our stay. Everything after this was great, but the first half really spoiled it. They offered no compensation for the horrible first half of our stay.