Courteous staff! Room was excellent!
A suggestion to perhaps increase number of electric outlets for plugging cars in during the winter. Especially during a polar vortex.
I really liked the hotel but unfortunately one of the pools were closed and they didnât let people know about it. I was so excited to use the hot pool outside but was not able. Also they didnât clean out room.
Overall I recommend this place. The restaurant could have better food options as itâs the only place to eat but the food itâs ok
The thing that was really weird for me is the glass between the shower and the room, I was there with my parents and my friend and the curtains that âblockâ the view are not big enough to close the glass part
Staff was great! Helpful, polite and friendly. The restaurant has a good selection although some beverages were out of stock.
The facility itself is tired and the decor is disjointed; no theme or continuity. The pools/steam sauna in the adult pool area are good and the ability to swim from indoors to outdoors in winter is a fun experience. However the cavernous space is uninviting with 5 or 6 different colours of paint. Could use some tall tropical trees and a professional decorator.
Our room was comfortable but again needed some TLC. The lighting was very dim and not adjustable. The shower had two cut off hoses sticking out at chest height which were unsightly and squirted water out if you turned the wrong handle.
Over we enjoyed our stay.
We enjoyed the outdoor rink and a quick hike with relaxing views. Our 6yo daughter enjoyed the pool.
The rooms were showing their age, with peeling wallpaper, and no hot water.
We did bring up the hot water issue with the front desk , which they resolved with a complimentary dessert from the hotel restaurant .
Disappointing experience. We were not told until we arrived that the pool was closed (main attraction and reason we brought our kids there). Then, when getting them ready for bed, the water poured brown in our roomâs bathtub. Long story short, the facility is becoming dated.
On a positive note, the service at the restaurant was good and the cross country ski trails were beautiful!
This is an amazing property, but they had some physical plant issues while we were there - likely due to extreme cold weather. No hot water in the morning wasn't fun. We will go again as it is ideal for families.
The pool was freezing couldnât even use it and there was a towel left in the water from the night before. The staff are friendly and helpful. The food was good and the trails are nice.
Our room sink was sliding all over the place, the toilet flushed about 50% of the time, the shower was broken. Itâs a good hotel in general with great amenities but things need repair.
Beautiful location! Room was great with a lovely view. The restaurant is just okay. The adults only pool area is really nice, but guaranteed at least one pool will be out of order when you visit. The hot tub was filthy. The temperate pool was really nice. The indoor/outdoor hot tub was out of order.
Pool areas were not fully operating, there was a bucket in the hallway collecting water from the leaking roof. Room was not cleaned well as there was cobwebs along the ceiling and food under the bed.
Check in was good. Disappointed in the quality of the furniture. Chairs are too weak to hold a half descent sized man. Water pressure is bad too. Bed feels lovely though
Overall, a really nice place to go on a vacation
Although I was disappointed to find out I could have brought my dog.Pets are allowed to stay for $15 per night. Just not in the pool area or in the restaurant
that is on expedia though