Positives: + Good breakfast spread; + Parking; + Convenient location; + Friendly bar staff. Neutral: Receptionist was to-the-point and factual after being rung for. Negatives: - wobbly toilet roll holder; - No decaff coffee, only two UHT capsules of milk on arrival; - Duvet covers and pillowslips not ironed; Inconsistent service at dinner in the bar.
Weâve stayed at the Crossways several times over the past 5 years and have ALWAYS had a pleasant stay however, on this occasion although the accommodation was the usual high standard the food in the restaurant was very poor, we did mention this so the staff were aware, the food was poorly presented and quite chewy (Iâm particularly talking about the lasagne) the gluten free options for my mother were limited (no gf bread/bun) they used do amazing chunky chips but are now soggy fries, Iâm not sure whatâs changed but it is such a shame as this let down the stay somewhat. I will end in a positive that the breakfast was its usual fabulous and the lady who serves us is extremely pleasant and friendly, a real asset to the business, we will be returning in the hope it was just a one off bad meal.
We have stayed several times at crossways and had no problems. We love it there. Great place. Great food. Unfortunately this time the room was very cold. Toilet wouldn't flush properly. No hot water. Sink wouldn't empty. Asked for hot water and waited 30 mins and no reply. Went back and told abruptly that we were changing rooms. Waited another hour and decided to go to bed. Abruptly woken by someone knocking on the door later. Gave up and stayed where we were as nearly 11p.m. very disappointed this time .
Very pleasant room clean and warm. We didnt have an evening meal but the Breakfast was freshly cooked and hot served by a very willing member of staff.
We stayed in the lovely family room. Comfy and cosy but also big. Excellent sparkling bathroom with shower and bath. Breakfast was amazing. Staff very friendly. Excellent value for money. Pub downstairs but closed early so minimal noise.