We absolutely loved this home away from home! Everything was spotless and the kitchen had everything we could possibly need, even the surprise gift of a bottle of sparkling wine was appreciated. Sadly, my husband and I are not fans of hard mattresses. I was able to create a soft mattress with extra bed pillows on the couch, while my husband just dealt with the bed. We loved the house too much to ask for a refund to find a different place. Also, if you have any sort of car sickness issues, it's good to know that MANY of the roads to and from the house to hikes, restaurants, shopping are VERY curvy, but worth the drive to these fantastic locations. I would definitely stay again if they had a softer mattress. Also, be sure to find out the typical weather of the Highlands before you schedule. We stayed 4 nights and had 2 days of fog and rain, dampening our hiking plans, but the delightful fireplace took away the gloom. Then we drove to Asheville for the Biltmore Estate, where it was sunny and clear! I later looked up Highlands typical weather and it stated that it is one of the rainiest places on the east coast, yet I heard many people have second houses there for the cool summers.