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Trailborn Highlands, Outdoor Collection by Marriott Bonvoy

4.0 star property

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Photo gallery for Trailborn Highlands, Outdoor Collection by Marriott Bonvoy

Property amenity
Property video
Breakfast, lunch and dinner served
View from property
Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View in a map
96 Log Cabin Lane, Highlands, NC, 28741
  • Place, Cullasaja River Gorge
    ‪3 min walk‬
  • Place, Highlands Playhouse
    ‪7 min walk‬
  • Place, The Bascom Center for the Visual Arts
    ‪8 min walk‬

Room options

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 2 Queen Beds

8.6 out of 10
Excellent
(16 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Garden)

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 1 King Bed (Garden)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (The Garden)

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Suite (The Garden)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Patio

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 2 Queen Beds, Patio

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Patio

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 1 King Bed, Patio

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

Room, 2 Queen Beds, Balcony | Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 2 Queen Beds, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 2 Queen Beds

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About this property

Trailborn Highlands, Outdoor Collection by Marriott Bonvoy

Hotel in Highlands with coffee shop/cafe and restaurant
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, concierge services and dry cleaning.
Trailborn Highlands, Outdoor Collection by Marriott Bonvoy offers 63 air-conditioned accommodations with laptop-compatible safes and complimentary bathrobes. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower, designer toiletries and hairdryers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.
Trailborn Highlands, Outdoor Collection by Marriott Bonvoy's great location gets high marks from our customers. During your stay, you're just a quick walk from Nantahala National Forest. Features include free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Steps from Nantahala National Forest and 4 minutes on foot from Cullasaja River Gorge
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A library, a terrace, and a vending machine are also featured at Trailborn Highlands, Outdoor Collection by Marriott Bonvoy. The hotel can provide concierge services and wedding services. Free self parking is available. A complete renovation of Trailborn Highlands, Outdoor Collection by Marriott Bonvoy was completed in June 2024.

This 4-star Highlands hotel is smoke free.

Highland Supper Club – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Highland Supper Club

Things to do

  • Library

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • High-pile carpet in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Renovated entire property - June 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Highlands Inn Lodge
Inn Lodge
Highlands Hampton Inn
Highlands Inn Lodge
Trailborn Highlands Hotel
Trailborn Highlands Highlands
Trailborn Highlands Hotel Highlands

Trailborn Highlands, Outdoor Collection by Marriott Bonvoy Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 194 out of 274 reviews
Rating 8 - Good. 51 out of 274 reviews
Rating 6 - Okay. 20 out of 274 reviews
Rating 4 - Poor. 7 out of 274 reviews
Rating 2 - Terrible. 2 out of 274 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was cutely decorated and comfortable. Loved the coffee/tea and snack area in the room. The Fellows tea kettle was perfect. Bed was low, but comfy. Parking was plentiful. The continental breakfast was bare bones and the banana bread was pretty bland. Husband did not have hot water both days but the desk person gave us a small refund for the inconvenience. Prices were quite high due to leaf season. Fire pit and lobby were cozy.
Stayed 2 nights in Oct 2025

10/10 Excellent

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. It was very roomy. Comfortable beds. The staff was super nice and very accommodating. I would definitely recommend this hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

Lindsay

Stayed 2 nights in Oct 2025

4/10 Poor

Judy

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
While I find nothing wrong with the hotel and the staff, I was quite disappointed as I was expecting a 4 Star experience and this is definately not a 4 Star hotel. It doesn't even meet the criteria for such. I the future I will not base my decisions on the Star rating. This disappointment certainly had a negative effect on my trip.
Stayed 3 nights in Oct 2025

8/10 Good

Marc

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely a wonderful find in the area . Rooms were pristine with great outdoor ambience. Just very likited dining options but Main St is about 5 mins walk. The morning coffee with Continental breakfast was a very nice touch. When hotels provide you little things like a free coffee and breakfast makes the hotel very inviting and home-y. That was a nice touch! Wish tours were offered by front desk and that they are more knowledgeable about the area. That would have been more ideal!
Stayed 3 nights in Oct 2025

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is clean and the staff was friendly!
Stayed 1 night in Oct 2025

10/10 Excellent

Ann Duvall

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Very pet friendly. Relaxing, wonderful stay.
Stayed 4 nights in Oct 2025

4/10 Poor

Satvinder

Liked: Cleanliness
Disliked: Staff & service
There was no hand soap at the bathroom sink. Upon asking, staff said they were out of stock. Upon me asking they gave the large bath body wash bottle which I kept by sink One of the two queen beds was missing a liner bed sheet For reporting the issues, I had to walk to the reception since no one answered the phone from room
Stayed 1 night in Oct 2025

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings and convenient location. Great amenities.
Stayed 3 nights in Oct 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location in the woods but only minutes from Highlands
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and very well organized. Everything was well maintained and clean. I enjoyed the in room coffee service. The staff was very friendly and helpful with a last minute reservation.
Stayed 1 night in Oct 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Shower title grout is pretty dirty and the bathroom seemed data, not sure if that's a retro design. AC was a bit hard to figure out and I ended up waking up in the middle of both night hot, second night I was drenched in sweat. The comforter covers are not breathable.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We enjoyed our stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were not very comfortable. They were too low and kind of lumpy. I know there's not much they can do about stink bugs but I killed four in the 3 days we were there.
Stayed 2 nights in Oct 2025

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent except for a loud air conditioning/heat unit. Otherwise I would have given it an excellent rating rather than good. As others have mentioned a relaxing in room chair would be a welcomed addition, though not essential. The staff is excellent and the location excellent.
Stayed 2 nights in Sep 2025

6/10 Okay

claude

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
front desk not very pleasant, felt like you were an inconvenience to them, and extra "supper club"benefit people acted the same way , wasn't very hospitable
Stayed 2 nights in Oct 2025

10/10 Excellent

Deborah

Too profit oriented. Although the facility was fine everything except possibly the furniture was for sale
Stayed 1 night in Oct 2025

10/10 Excellent

Todd

Travelled with family, Travelled with pets
Liked: Amenities
Very nice.
Stayed 1 night in Sep 2025

6/10 Okay

Mary

Liked: Staff & service

Old building, "budget" Highlands hotel

The hotel was pretty old. The windows were very dirty that it was hard to see outside. The shower handle fell off while I was showering, and there seems to be permanent staining on the tile grout. The "fruit and home-made banana bread breakfast" was only red apples with no butter for the banana bread (which did not seem home made and was pretty bland). There was no pricing for the mini bar. Automatic doors at front lobby entrance would have been nice for managing luggage cart by myself. With Highlands being a pretty popular wedding destination, I was surprised there was no where to hang my full-length dress, nor was there any iron to use to de-wrinkle. No glasses for water, only two styrofoam coffee cups. The rooms themselves were roomy very though.
Stayed 2 nights in Oct 2025

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
staff helpful. nice location. enjoyed
Stayed 1 night in Oct 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming staff!
Stayed 3 nights in Sep 2025

6/10 Okay

Barbara

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025