I somehow booked for the wrong dates, and when I arrived to check in, there was already someone there at home. I called the host right away, as I was confused. She called me back promptly, understood my situation, and worked with me to find a solution. after about 30 minutes. she found a property that wasn't ready for checking, but she had her team go and get it ready, within 2-3 hours I had a place to stay for the weekend. and she didn't even charge me for my mistake. I would stay at one of her properties again. Not to mention that the house was clean, beautiful, and much bigger than I had booked originally.