We did have issues with the lock to our door. But Lisa was available via text and phone to take care of the issue quickly, especially during a busy holiday weekend. The location is about 15 miles from Rushmore, and you can use access the site from two roads. Make sure to check out the Washington profile off 244. You can easily access Iron Mountain Road and Needles Highway, as well as Custard State Park, where you can hopefully see the bison heard. Getting to the outskirts of Rapid City is easy, only about 25 minutes away. There you will find Reptile Gardens and Fort Hayes Chuckwagon, among other things. Coffee at the shop was good, and as a guest, you can find a coupon for a free cup or $3 off an order. Restaurants close by, laundry a block away, grocery store down the street, and 1880 train depot across the street. In cabin, expect to find a mini fridge, microwave, toaster, and coffee maker. The bunk area for the kids provided great privacy for all, and the kids loved having their own area. Great place if you want access to everything in the Black Hills.