I was really disappointed with my recent stay at Holiday Inn Express. I usually love staying at this brand, which made this visit even more frustrating. The waffle machine at breakfast was broken, the elevator was extremely slow, and the room itself felt very strange. I was given a handicap-accessible room even though I did not request one, and there was no bathtub. Overall, the experience just did not meet the standard I normally expect from Holiday Inn Express, and it made the trip disappointing.