Our only trouble was with the A/C unit. Apparently a storm prior to our visit had blown out the control panel, so we spent our first night without A/C. Once we let Turtle Cove know they contacted their techician and found the problem. We did have to request another solution to the A/C but they promptly provided one once they knew our needs (as they did with an ironing board and iron, as well). The unit is beautifully decorated, but the bed is noisy with the plastic mattress cover. The shower room is also beautiful, but the shower door is narrow to get into the shower. It would have been nicer had there been provided a chair with a back in the room as there is only a stool (no back) provided. We brought the patio chair into the room to use in this way. Overall the room met our needs and we were happy with the staff's prompt response to the lack of A/C dilemma.