First off, we asked for an early check-in due to getting to the island earlier than expected. We were not given this, even though we know that no one was at the house many hours prior to us arriving. Elevator didn’t work the entire time nor did the “heated” pool. We tried numerous times to contact the number that was given to us at the rental, but did not receive any help other than an email stating how to get the elevator to work. Even after trying this and not getting it to work and trying to call them again, nothing was done. We were told that the heater in the pool wouldn’t go on if the temperature outside was less than 56, however, there were days that we did go above 56 and the pools around us were all heating and circulating. We believe the heater was either broken, or there was actually no heater in the pool at all. The layout of the house was nice, however, the game room in the basement was hard to access. The house was not within walkable distance of any restaurants, or bars. It was very close to beach. Probably would not stay there again or rent from this property rental company.