Room not soundproofed; dogs allowed in rooms/restaurant - didn't realise this before booking. Room didn't have hanger space for clothes. Poor attention to housekeeping e.g. not restocking preferred teabags, failure to check /replace lightbulbs despite asking. coffee machine instructions poor if unfamiliar with these. Advertised as luxury room but it was not up to standard nor value for the money. Breakfast ok.
A wonderful stay in the heart of the town. Superb breakfasts. Helpful, welcoming and friendly staff in all departments, especially The Lawnsâs housekeeping team.
Ridiculously comfortable bed and bedding.
Huge monsoon shower. Lovely miniature conservatory. Extremely dog-friendly.
They need to install a single opening upper window to prevent the room getting so hot
Above average for a pub hotel. Seemed to be a lack of staff at times but waiting time was not too bad. Good rooms and bathrooms. Good facilities for dog owners
I stay with the chestnut group of pubs and hotels a lot over the years. This was a terrible experience and the worst stay I think we have ever had. We stayed 2 nights. With breakfast and dinner. We were given room 6. I can say it was dirty. With a kitchen extractor fan outside our window. It stunk and woke us at 6am. The bottles from pub and next door department store were to be heard from 6.15am. The Lorrieâs coming through the gates to the store. Breakfast was ordered as poached egg on toast. Egg turned up and we had to do our own toast. Arrived on Tuesday night. No parking places and even worse. Weâre told to wait 2 hours for a table for dinner. Awful experience and I could go on and on.
I am gutted as I love this group and there pubs. Absolutely ruined our trip to a point of my wife was in tears.
The family room with a double bed and bunk beds for the children was a good size. The hotel even provided a Z bed free of charge for our 6`2" son in case he could not fit into the bunk bed.
The food, bar and location are all perfect.
The staff were so accomodating as we had a dog with us. Very dog freindly throughout.
Unfortunately, the room had no A/C and limited window opening. To be expected in an old building. So the night was hot and uncomfortable despite two fans provided. That`s nature.
We liked the Hotel, meal and staff.
Enjoyed my stay. A few nice touches like good quality tea bags in the room, rainfall walkin shower and great staff. Arrive early if you want to park. Easy walk to everywhere in Holt.
Stayed in room 17 of the Lawns annexe, a few minutes walk from the hotel. Room was large, quiet with superking bed and nice walkin shower. Parking on site. Breakfast was good and all staff friendly and helpful. Fresh milk for tea always a nice touch
Would have been handy to offer an umbrella in room as walk to hotel in rain not ideal Would certainly return