Communication with the host before and during our stay was great! The first unit we were assigned has a problem with the air conditioning, but the staff at Hilton Hawaiian Village quickly sent someone up and they promptly moved us to a new unit. Staying here was so much better than in a basic hotel room. Our family of four had plenty of room to spread out and we utilized all the space to our enjoyment. The location includes close proximity to the lagoon, beach, restaurants, and the fireworks on Friday nights. We would gladly book with this host again!