GOOD: âA view of Diamond Headâ and the ocean. Ohâ,â so nice to stare at the waves. If you âwâant âtâo spend a lot of time âaâtâ a rental just to relax, you will enjoy this one. âA kitchen ââis a definiteâ plus to prepare a meal or snack.
BAD: On the first day, the refrigerator âdid not work. I calledâ property manager Byronâ and he promised a repair person would be âtâhere the next dayâ. âIn anticipation of the repair, we brought food back to our rental place âthe next day, but âno one came and the fridge still âdâidn't workâed. âDuring the week, we received repeated assurance that it would be repaired. To make âa long story short, the refrigerator was never fixed.â the only consolation was that Byron gave us a cooler and a bag of ice.
UGLY: I asked Byron if we could be compensated for âtâhis major inconvenience for not having a working refrigerator for the ENTIRE stay. âWâe initially got a verbal response that he wâould immediately refund âuâs 25% of the rentalâ, ââbut no refund credit âever âappeared on my account even after multiple inquiries. âJust like the refrigerator repair, we were given a bunch of empty promises. â
Bottom line: If there were no refrigerator problems, this unit would have been acceptable. I give it this unit 1 star for not resolving the refrigerator issue (as of today) and 4 stars for the view.