they didnt let me stay in hotel. claimed that they didnt find my reservation. i want a full refund. intried getting ahold of your customers service but they also couldnât find my reservation.
They said the were over book and had cancel my reservation but I never receive a call or email I arrived at the hotel at midnight with my family expecting to rest only to find out they had cancel my reservation due to being over book. How disappointed and upset I was and I still have not receive my refund
Didn't Stay Because When We Got To Hotel After Booking And Paying For It He Told Me No Rooms Were Available And I Couldn't Get A Refund Worse Hotel And Service Ever
The lady that checked me in was very nice. Hotel hallways werenât clean and smelled like cigarette smoke. The countertops and tables in the room were not cleaned properly. After I sanitized all surfaces, small roaches began crawling on the bedside table. Upon checking out, the older gentleman at the desk didnât apologize and told me to call the third party company I booked with for my refund.