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Candlewood Suites Houston Medical Center by IHG

2.5 star property

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Photo gallery for Candlewood Suites Houston Medical Center by IHG

Exterior
Exterior
Exterior
Property amenity
Full-sized fridge, microwave, stovetop, dishwasher

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
10025 S Main Street, Houston, TX, 77025
  • Place, NRG Park
    ‪17 min walk‬
  • Place, NRG Stadium
    ‪2 min drive‬
  • Place, NRG Center
    ‪3 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪30 min drive‬

Room options

View all photos for Suite, 1 Queen Bed, Accessible (Mobility Accessible)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Queen Bed, Accessible (Mobility Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Suite

Desk, blackout curtains, iron/ironing board, free WiFi

Studio Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed

7.4 out of 10
Good
(32 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 Queen Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Queen Bed

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Accessible)

Desk, blackout curtains, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Accessible (Mobility Accessible)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 Queen Bed, Accessible (Communications Accessible)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Queen Bed, Accessible (Communications Accessible)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Candlewood Suites Houston Medical Center by IHG

A 24-hour fitness centre, a 24-hour business centre and a business centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site. Weekly housekeeping is available.
Candlewood Suites Houston Medical Center by IHG offers 80 accommodations with DVD players and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at Candlewood Suites Houston Medical Center by IHG, you'll be within walking distance of NRG Stadium. Features include free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free WiFi and wired Internet
  • Free self-parking
  • Amenities include a 24-hour business centre, convenience store and a computer
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from NRG Stadium and a few minutes from NRG Park
  • Pets welcome for a fee (restrictions apply)
A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business centre on site. A 24-hour fitness centre, a vending machine, and laundry facilities are also featured at the business-friendly Candlewood Suites Houston Medical Center by IHG. Free self parking is available.

Smoking is allowed in designated areas at this Houston hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • Shopping
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (weekly)

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age - 21

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per stay (maximum USD 150 per stay)
  • Weight limit: 80 lb per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per pet, per stay (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Houston

Candlewood Suites Hotel Houston

Candlewood Suites Houston

Houston Candlewood Suites

Candlewood Suites Houston Medical Hotel Houston

Candlewood Suites Houston Hotel

Candlewood Suites Houston Medical Center by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 284 out of 865 reviews
Rating 8 - Good. 263 out of 865 reviews
Rating 6 - Okay. 136 out of 865 reviews
Rating 4 - Poor. 87 out of 865 reviews
Rating 2 - Terrible. 95 out of 865 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Dustin

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was absolutely terrible. I didn’t realize I had reserved a handicap room (no problem). However when I got in the room I noticed the bathroom looked very rough. Used the bathroom and had a roach come out from behind the fire alarm light. I killed 3 more roaches throughout our stay there. I had my 8 month old playing on the floor and killed one right next to her. She no longer played on the floor after that. I had one run out onto the middle table when I was doing some work on my laptop. When it came to taking a shower, the shower worked fine. However once out of the shower I was standing in a puddle of water 2 inches thick. The seal around the shower is coming up and water went everywhere. Luckily there was a drain in the middle of the floor but my wife couldn’t use the bathroom for over an hour without having to step in a puddle. I will never stay at a Candlewood suites again.
Roach on bathroom floor that I killed
Roach on middle table while I was working on my laptop
First roach that came out of the fire alarm light.
Stayed 2 nights in Feb 2026

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Feb 2026

10/10 Excellent

dave

Stayed 2 nights in Feb 2026

10/10 Excellent

Benita

Travelled with family
Liked: Cleanliness, staff & service, amenities
They did the best to accommodate I requested the one suite bedroom when I arrived they had given me a different room the front desk ( didn’t get his name) did the very best to accommodate me and my son for my stay the housekeepers did the above and beyond to make sure my room is clean. Maintenance came by to double check bathroom make sure everything was working will definitely stay again
Stayed 2 nights in Feb 2026

4/10 Poor

Kevin

Disliked: Cleanliness, amenities
No toilet paper dispenser, roll was sitting on the bathroom counter, bathtub needs refinished, kept having to get new keys for the room. Had 3 sets in two days
Stayed 2 nights in Feb 2026

2/10 Terrible

Margaret

Disliked: Staff & service, amenities
staff very rude. Charging for incidentals when the week before when I stayed they didn't. When asking about it I asked what incidentals... the pantry area was barely stocked with items for purchase. The manager tried to stare me down then told us to leave. Will never go back there again
Stayed 2 nights in Feb 2026

2/10 Terrible

Leonard

Disliked: Cleanliness, amenities, property conditions & facilities
First room the stove was on and hot. Also the TV would not work. They switched our room and the second was even worse. Infested with roaches and carpet badly stained. Had to get another hotel. Waiting to see if they come through with my full refund.
Stained carpet
Roach on fridge
Stayed 2 nights in Jan 2026

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
room was clean. Slow front desk check in but staff nice
Stayed 1 night in Jan 2026

6/10 Okay

Shamika

Stayed 3 nights in Dec 2025

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We saw 2 different bugs in the bathroom over a 1 night stay. The whole property had a smell to it, and the smell traveled with us after staying there one night. The pool had a closed sign with no opening date. The dishwasher had an inch of water in it. Aside from those things, the place was average.
Stayed 1 night in Jan 2026

8/10 Good

Valerie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was a suite and and ac was only in living room area. Had to leave bedroom door open to get ac in room. Not convenient if trying to have someone on sofa and someone in bedroom. Not very clean either.
Stayed 1 night in Dec 2025

10/10 Excellent

Marcus

Stayed 1 night in Dec 2025

6/10 Okay

Homer O.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

2/10 Terrible

Claudia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly during check-in, but upon opening the door to my non-smoking room, it smelled like cigarette smoke, felt musty, and there were roaches. The sofa bed was so dirty and uncomfortable i sent my son downstairs to ask for more pillows and blankets for the sofa be d and they only gave him one pillow and they stated that they didn’t have any blankets I decided to leave and go to dinner, and return later. Upon returning to my room, I just couldn't stay there anymore—not even for one night. The smell of the room and the fact that there were roaches in the A/C unit and walls made me check out immediately. Furthermore, the parking lot didn't feel safe at all. When I checked out, I asked for a receipt or a paper confirmation of my checkout, but they refused and told me they would email me one. I still have not received anything. I was very disappointed with this hotel experience."
Stayed 2 nights in Dec 2025

10/10 Excellent

Myra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a safe, friendly hotel close to MDA Cancer Center
Stayed 1 night in Oct 2025

4/10 Poor

Jaleesa

Stayed 1 night in Dec 2025

6/10 Okay

Leticia

Liked: Cleanliness
Disliked: Property conditions & facilities
I only stayed one night or else I would have asked for a different room. The staff was friendly. The room was clean. Except 1. The remote for the tv didn't work. 2.One of the bathroom cabinet doors was ripped out. 3. There was a dime size hole in the fitted sheet. 4. The coffee maker had broken parts, it worked but it was difficult to remove the pot. 5. The kitchenette was missing a fire extinguisher. 6. The toilet tank handle didn't work properly, so I had to remove the lid off and manually flush the tank. I notified the management when I checked out . The manager asked me I could have notified the night crew. I told the morning manager I was only staying obe night. Or else I would have for a longer stay. Needless to say I told the manager I was letting them know of the issues because I didn't want to be charged for items that were already broken. You decide if the price is worth it. I think next time I will go back and stay at the 5 stars grade 9 hotels and above. Sorry Candlewood. Also this is a privately owned property so you can tell difference.
Stayed 1 night in Dec 2025

6/10 Okay

reed

Disliked: Cleanliness, property conditions & facilities, room comfort
H&M kept temp uneven
Stayed 1 night in Nov 2025

6/10 Okay

Eden

Travelled with partner
Liked: Cleanliness
Hotel is old and out of date but appeared clean. The bed was very comfortable and the staff was kind and helpful. We stayed for two nights and did not received cleaning services at all and had to request clean towels from the front desk.
Stayed 2 nights in Nov 2025

6/10 Okay

Ernesto

La experiencia no fue tan agradable . Lo primero fue que cuando llegamos mi habitación no estaba en el sistema y mi reserva yo la había hecho 6 meses antes. Luego de mostrarles el email con la confirmación
Stayed 1 night in Nov 2025

10/10 Excellent

Stephanie, Cypress

Stayed 1 night in Nov 2025

2/10 Terrible

M'Kenna

Business traveller
Disliked: Cleanliness, amenities
My truck got broken into and the window was smashed out. The staff was extremely rude and unhelpful as I am a 21 year-old female by myself in Houston active duty trying to pick up my dad who just had open-heart surgery. They wouldn’t even call the cops and help me.
Stayed 1 night in Nov 2025

2/10 Terrible

Katarina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheets were dirty, tv was not working. Had to switch to 3-4 different rooms. Ended up not staying either night at all.
Stayed 2 nights in Nov 2025

4/10 Poor

Edward

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
The rooms were clean and spacious. The coffee pot didn't work. The hall carpet was so badly stained that it looked like the floor of an auto repair shop. The door to our room had to be opened by throwing my body weight against the door. There was a bad smell in the hallway. There were insufficient baggage carts. My wife did not feel physically safe. I cautioned her against going out into the common areas alone.
Stayed 2 nights in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and spacious.
Stayed 1 night in Nov 2025