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Crystal Suites

2.0 star property

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Photo gallery for Crystal Suites

Desk, iron/ironing board, rollaway beds, free WiFi
Vending machine
Reception
Exterior
Bathroom shower

Reviews

6.4 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
12962 South Freeway, Houston, TX, 77047
  • Place, Garibaldi Sport Arena
    ‪13 min walk‬
  • Place, NRG Stadium
    ‪7 min drive‬
  • Place, George R. Brown Convention Center
    ‪10 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪32 min drive‬

Room options

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Desk, iron/ironing board, rollaway beds, free WiFi

Double Room, 2 Double Beds

  • 83 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed

  • 83 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Jetted Tub

  • 83 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Smoking

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Crystal Suites

This motel features a 24-hour front desk, free self-parking and free Wi-Fi in public areas. Other amenities include a vending machine.
Crystal Suites offers 30 air-conditioned accommodations with an iron/ironing board and free toiletries. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit.

This Houston motel provides complimentary wireless Internet access. LED televisions come with cable channels. Housekeeping is offered on a daily basis and hairdryers can be requested.

During your stay at Crystal Suites, you'll be close to Houston Sports Park. You'll find features such as free WiFi in public areas and free self-parking.
  • Free WiFi
  • Free self-parking
  • Amenities include a vending machine
  • 10 minutes by car from NRG Stadium and 11 minutes from MD Anderson Cancer Center
Crystal Suites offers its guests a vending machine. WiFi is free in public spaces. Self parking is free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

Property is also known as

Crystal Suites Motel
Crystal Suites Hotel Houston
Crystal Suites Houston
Crystal Suites Motel Houston
Crystal Suites Houston
Crystal Suites Motel Houston

Crystal Suites Reviews

Reviews

6.4
Rating 10 - Excellent. 32 out of 120 reviews
Rating 8 - Good. 29 out of 120 reviews
Rating 6 - Okay. 17 out of 120 reviews
Rating 4 - Poor. 12 out of 120 reviews
Rating 2 - Terrible. 30 out of 120 reviews

7.2/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we needed it for Enjoy our stay every time we go
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Chandler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was walk on the floor bare foot clean! Excellent cleanliness for a $80 hotel room! Loved it! Strict 2 person requirement per room keeps the hotel nice and quiet as well as absolutely no pets! Which is also a plus for a cheap getaway from the wildlife of Houston! Will definitely come again when I travel back to Houston! Thank you!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Julio

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 7 nights in Jun 2025
Verified

10/10 Excellent

Tanasha

Liked: Cleanliness, staff & service, property conditions & facilities
This is visit 4 or 5 and would go back again.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet tucked away in a quiet place. Fast friendly service and decent prices for the amenities provided
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
After the hurricane this place offered a more than acceptable, clean and safe stay. Thank you!!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

JULIE-ANN

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities, room comfort

Nice

Facility suited my needs, was clean but attention to bed and couch covers is needed. Gated area with staff over watch of vehicles.
Stayed 2 nights in Jan 2024
Verified

2/10 Terrible

Arturo

Disliked: Cleanliness, staff & service, amenities
staff has attitude and makes smart remarks. the room had bed bugs
Stayed 1 night in Feb 2025
Verified

4/10 Poor

Julieta

Disliked: Cleanliness
Everything so dirty in the room
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Jose

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Rude Staff

Very rude front desk staff
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Martha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very rude. I tried to extend my stay and the guy behind the desk said i couldn't use the company card because it wasn't in my name. He did like that i went through the app to make my reservation.
Stayed 3 nights in Sep 2024
Verified

6/10 Okay

Edwina

Ok for a Quick Overnight Stop

The Crystal Suites is what I would classify as a "quick stop on a long trip" if you're on a tight budget. It won't have the amenities you'd expect from a "brand" hotel, but I did feel safe. The property and the parking lot were very well-lit. There aren't any frills. I had to go to the office to get my morning coffee, but there was a frig and micro wave in the room.
Stayed 1 night in Mar 2023
Verified

8/10 Good

Yunior

N/A
Stayed 1 night in Aug 2023
Verified

4/10 Poor

Dennis

Disliked: Staff & service, amenities, property conditions & facilities
Check in was through a really thick glass. The staffer checking me had no greeting smile and no words of welcome. His only words were spoken in a thick accent (possibly from India): "Driving License" ... no please and thank you. Perhaps English was not his forte? But courtesy? Pleasantness? Those have nothing to do with ethnicity. Altho' the room was very spacious, it was sooooo drab and gloomy inside - no pictures on the wall. The walls were a gloomy pale blue. The furniture looked second-hand and cheap. I had asked for a No Smoking when booking on line. I did not get this. There were ashtrays (emptied and matchbooks in the room). The cheesy, cheap blanket had a cigarette burn hole on it. The TV programming availability was years old with only a few channels available. The bathtub was chipped in places, exposing black. Evidence of mold on the tub/shower faucet. Altho' its LOCATION convenient for this past visit, I will NOT be going back there.
Stayed 1 night in Dec 2024
Verified

4/10 Poor

Arturo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No es bueno el hotel

Nadie en recepción, no claras reglas
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Tanasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 5th or 6th time staying here. It is perfect for quick stays. Always clean, convenient, and the staff is friendly.
Stayed 1 night in Jun 2022
Verified

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the rudest people
Stayed 1 night in May 2022
Verified

10/10 Excellent

Kameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They guy are nice and very friendly!
Stayed 2 nights in Mar 2022
Verified

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice room

The room was very nice and clean and very comfortable. Loved the design and layout of the bed. Was very comfortable and very nice and affordable.
Stayed 1 night in Feb 2022
Verified

10/10 Excellent

Raylynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service and it’s a good place if you want somewhere quiet and for a good price. Would stay again
Stayed 3 nights in Oct 2021
Verified

2/10 Terrible

Naren

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place and location is horrendous. The staff is super rude and Impatient. There’s hardly any parking available. And the rooms are very underwhelming
Stayed 1 night in Oct 2021
Verified

4/10 Poor

Angel

Disliked: Staff & service

Worst hotel service

First and foremost i booked this hotel because it said it was pet friendly. I arrived to the hotel to check in around 10pm. As I walked up to the window, the attendant stares at me upset. I have my ID ready and let him know i had already booked and paid a room in advance. He got an attitude about it and started yelling at me telling me i havent paid yet. He begins to tell me i havent paid before he even checks the computer for my info. After about 3 mins of arguing and trying to make him understand to check first before he makes assumptions he finally did and checked me in. I asked him about the dog policy he said they were not allowed. Even thogh the website clearly says theyre allowed here. So i had no choice i still brought them in but not til later on that night. I had also asked about late check out he said i would have to do it in the morning. So after all this he saw me thru camera sneaking in the dogs and started calling my room.By this time its already 2am. He told me it was a $20 pet fee. He could of just told me that from the beginning. So i paid my extra $20 i go back to my room. Not even 5 mins later he is knocking on my door aaking me to sign something else. I signed it. But then he was trying to charge me anothet additional $10 for my other dog. When he already knew i had two dogs. (One is a full grown the other just a puppy.) After a long night i managed to get a little rest. In the morning around 10 i called for a late check out they said it would b 30$ xtra
Stayed 1 night in Oct 2021
Verified

2/10 Terrible

Mathew

Disliked: Staff & service, room comfort

rude management overreaching unreasonable rules

Be warned! This motel is on some sort of power trip. For some reason they will not allow you to have anyone else in your room if they are not a registered guest. I booked the room for coworkers and had to leave and get a room at another location. The booking page does not mention this and with no refunds you will be stuck to deal with management who are not very understanding.
Stayed 1 night in Sep 2021