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MainStay Suites Texas Medical Center/Reliant Park

2.5 star property

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Photo gallery for MainStay Suites Texas Medical Center/Reliant Park

Lobby
Full-sized fridge, microwave, stovetop, dishwasher
Suite, 1 Queen Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains
Meeting facility
Outdoor pool, pool loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
3134 Old Spanish Trl, Houston, TX, 77054
  • Place, Hermann Park
    ‪13 min walk‬
  • Place, Houston Zoo
    ‪5 min drive‬
  • Place, MD Anderson Cancer Center
    ‪5 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪26 min drive‬

Room options

View all photos for Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(33 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, Multiple Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed with Sofa bed, Non Smoking

8.6 out of 10
Excellent
(73 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds

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About this property

MainStay Suites Texas Medical Center/Reliant Park

Family-friendly hotel with free local area shuttle and 24-hour fitness centre
Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness centre and a snack bar/deli. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Other amenities include a 24-hour business centre, a seasonal outdoor pool and a business centre. Weekly housekeeping is available.
MainStay Suites Texas Medical Center/Reliant Park offers 89 air-conditioned accommodations with DVD players and laptop-compatible safes. This accommodation offers separate sitting areas and includes dining tables. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and coffee/tea makers. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at MainStay Suites Texas Medical Center/Reliant Park. During your stay, you'll be within walking distance of Hermann Park. Features include free WiFi in public areas, free self-parking and a free area shuttle.
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from MD Anderson Cancer Center and a few minutes from Houston Zoo
  • Free local-area shuttle service
MainStay Suites Texas Medical Center/Reliant Park offers its guests an outdoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. A 24-hour business centre and meeting rooms are available.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 538 square feet (50 square metres) and includes conference space. A vending machine, an arcade/games room, and multilingual staff are also featured at the family-friendly MainStay Suites Texas Medical Center/Reliant Park. A free area shuttle within 3 mi is available. Free self parking is available.

This Houston hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 3 mi
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Dining table
  • DVD player
  • Free area shuttle
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 538 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open on 01 October and close on 25 February.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mainstay Suites Choice Hotels TX Medical Ctr Reliant Hotel
Mainstay Suites Choice Hotels TX Medical Ctr Reliant Houston
Mainstay Suites Choice Hotels TX Medical Ctr Reliant
Mainstay Suites Choice Hotels TX Medical Ctr Reliant Houston
Mainstay Suites Choice Hotels TX Medical Ctr Reliant Hotel
Mainstay Suites Choice Hotels TX Medical Ctr Reliant
Mainstay Suites by Choice Hotels TX Medical Ctr / Reliant
MainStay Suites Texas Medical Center/Reliant Park Hotel
MainStay Suites Texas Medical Center/Reliant Park Houston
Mainstay Suites by Choice Hotels TX Medical Ctr / Reliant
MainStay Suites Texas Medical Center/Reliant Park Hotel Houston

MainStay Suites Texas Medical Center/Reliant Park Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 421 out of 1003 reviews
Rating 8 - Good. 248 out of 1003 reviews
Rating 6 - Okay. 141 out of 1003 reviews
Rating 4 - Poor. 94 out of 1003 reviews
Rating 2 - Terrible. 99 out of 1003 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

steve

Stayed 2 nights in Sep 2025

2/10 Terrible

Galilee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is full of roaches. Absolutely disgusting. The manager does not allow refunds or any compensation for uncleanliness/ roach infestation. Many folk have been yelling at staff for major inconveniences brought by the property. Not a safe hotel to sleep in.
Stayed 1 night in Oct 2025

2/10 Terrible

Jonathan

Disliked: Cleanliness, property conditions & facilities, room comfort
desperate need of renovation that they claim is happening but didn't see anything. The neighborhood was super sketchy, some guy was arrested in the parking lot for harassing guests. People were sitting in the hallways of various floors just hanging out, not sure if they were guests or not, did not look like it.
Stayed 1 night in Oct 2025

8/10 Good

Rickey

Liked: Cleanliness, staff & service, property conditions & facilities
The place was great with an exception. They ran out of towels every day. We couldn’t get clean towels even when we did every other day. Having to go buy our own towels was disappointing.
Stayed 7 nights in Sep 2025

10/10 Excellent

Andrea, Texas City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Sep 2025

4/10 Poor

Phillip

Disliked: Cleanliness, staff & service
Room wasn’t clean. They didn’t give us our agreed upon room with two queen beds. We had one queen bed and a sofabed instead.
Stayed 1 night in Oct 2025

10/10 Excellent

Jalen

Stayed 1 night in Sep 2025

6/10 Okay

Bacarlea

Liked: Staff & service, room comfort
Everything was nice.
Stayed 1 night in Sep 2025

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

2/10 Terrible

RAJA

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

This is two star not three star hotel!!

Bugs, car break-ins, bathrooms were not services hence no fresh towels. The facility to be rated as two star not three star. Feels like families live in this hotel that are more than legally allowed per persons in a room.
Stayed 2 nights in Sep 2025

10/10 Excellent

Sahas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay!
Stayed 2 nights in Sep 2025

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The receptionist at check in was very helpful and reassuring. The Room was clean and big with two queen beds and pull out couch. The one issue was there was limited towels only 2 towels when I went to ask for more in the morning there was none available.
Stayed 1 night in Sep 2025

6/10 Okay

john

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

6/10 Okay

Lisa

Travelled with family and small children
Liked: Staff & service
While it was fine for an overnight stay. I wouldn’t recommend it. It smell you can’t quite figure out what of. The room smells and the bathroom and closet smell heavily of cigarettes. So much I didn’t want to put my clothes in there for fear of smell transfer. The doors including room door don’t feel like they latch. It reminded me of a very DIY project
Stayed 1 night in Sep 2025

2/10 Terrible

Sergio, Moorhead

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Everything thing was good except for the shower. When we took showers the bathroom would flood all the way into the the bedroom. I reported it to the front desk and the young man stated that he would let maintenance know. The way the shower is built its gonna flood every time until they redo it. There's nothing stopping water from running out. So, do not let them put you in room 104.
Stayed 1 night in Sep 2025

10/10 Excellent

Chantel

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Sep 2025

4/10 Poor

JOE

Disliked: Amenities, property conditions & facilities
no secure wi-fi. phone inoperable. super small pillows. crappy bed
Stayed 2 nights in Sep 2025

8/10 Good

Steven

Stayed 1 night in Sep 2025

10/10 Excellent

Megan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing! Shuttle takes you back and forth the hospital and to close dining if needed.
Stayed 3 nights in Sep 2025

8/10 Good

Brandon

Liked: Staff & service, amenities
My room definitely had bugs
Stayed 3 nights in Aug 2025

10/10 Excellent

MARLO

Liked: Cleanliness, staff & service, property conditions & facilities
$70 a night with a kitchenette! Outstanding staff were available night and day. The floors, water pressure
Stayed 4 nights in Sep 2025

10/10 Excellent

Sinsan

Stayed 1 night in Aug 2025

2/10 Terrible

Gavin

Disliked: Cleanliness, staff & service
Manager is unresponsive to any concerns. Denied stay to an 18 yr old but would not issue a refund or provide documentation stating that he was not allowed to stay due to age restriction. It was an honest mistake but the manager refused to issue a refund or respond with the information requested. I’ve never experienced this type of unprofessionalism by a manager of an organization. This person should not be a manager.
Stayed 1 night in Aug 2025