I had requested a wheelchair-accessible room, and was never told anything to the contrary, but when arriving there apparently was not one available. I am in a wheelchair and had some large, heavy bags that I needed help with. The desk person was rude and dismissive about my request for assistance; consequently, I had to haul, inch by inch, my bags, while he stood in the parking lot 10 feet away, chatting with someone. He finally "came around" and became more friendly and helpful, but it was not a kind beginning, especially after a long difficult day of travel. He himself was also parked in the one handicapped parking spot, though he's not disabled. He did eventually move his car and let me park there, but still. The hotel is a bit shabby and there are some kind of shady-seeming clientele (shirtless in the hallway, smoking and "hanging out" at the entrance). It all ended up being okay...but not great.
