They required you to sign a separate rental agreement apart from what you already agree to through VRBO that has more extreme provisions regarding damages, depositions, etc. They wouldnât provide the check in information until that was signed, until I contacted VRBO and confirmed that is not required. They also provided no helpful information regarding where or how to access the pool, pickleball courts, or other community features. The pool was not heated as advertised. Communication was difficult and when I asked a question, the response I was provided was âthank you for your feedbackâ instead of an answer to my question. It was a frustrating process, and while the accommodations were nice, I wouldnât book through them again due to the inconvenience and inability for us to use the community amenities.