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Hotel Mercedes

3.5 star property

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Photo gallery for Hotel Mercedes

Exterior
Creator video - submitted by Erika Gentille
Hot tub, body treatments, hydrotherapy, aromatherapy
On the beach, sun-loungers, beach umbrellas, beach towels
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Avenida Leonardo Reale, 2220, Ilhabela, SP, 11630-000
  • Place, Viana Beach
    ‪2 min walk‬
  • Place, Siriuba Beach
    ‪3 min walk‬
  • Place, Praia do Sino
    ‪17 min walk‬

Room options

View all photos for Suite Garden

Suite Garden | Minibar, in-room safe, blackout curtains, free WiFi

Suite Garden

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Suite Vip

Suite Vip | Minibar, in-room safe, blackout curtains, free WiFi

Suite Vip

  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Standard

Minibar, in-room safe, blackout curtains, free WiFi

Suite Standard

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Suite Ocean

Suite Ocean | Minibar, in-room safe, blackout curtains, free WiFi

Suite Ocean

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite Master

Suite Master | Minibar, in-room safe, blackout curtains, free WiFi

Suite Master

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Master Duplex

Suite Master Duplex | Minibar, in-room safe, blackout curtains, free WiFi

Suite Master Duplex

  • Garden view
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Suite Duplex Village

Suite Duplex Village | Minibar, in-room safe, blackout curtains, free WiFi

Suite Duplex Village

8.0 out of 10
Very good
(1 review)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Suite Deluxe

Suite Deluxe | Minibar, in-room safe, blackout curtains, free WiFi

Suite Deluxe

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Village

Suite Village | Minibar, in-room safe, blackout curtains, free WiFi

Suite Village

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Standard Premium

Suite Standard Premium | Minibar, in-room safe, blackout curtains, free WiFi

Suite Standard Premium

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite Duplex

Suite Duplex | Minibar, in-room safe, blackout curtains, free WiFi

Suite Duplex

  • 50 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Suite Village Junior

Suite Village Junior | Minibar, in-room safe, blackout curtains, free WiFi

Suite Village Junior

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Hotel Mercedes

Spend the day catching some rays at the beach, relaxing by one of Hotel Mercedes's 3 outdoor swimming pools or pampering yourself at the full-service spa. Housekeeping is available on request.
Hotel Mercedes offers 54 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. 52-inch Smart televisions come with cable channels.

This Ilhabela hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a 24-hour fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Eme Spa. Services include deep-tissue massages, facials and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
During your stay at Hotel Mercedes, you're just a quick walk from Viana Beach. Enjoy features like free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking
  • The restaurant, beach bar and poolside bar offer choices for drinking and dining
  • Take a swim in the 3 outdoor pools
  • Indulge with facials, hydrotherapy or deep-tissue massages at Eme Spa
  • Services include dry cleaning/laundry, tour or ticket assistance and wedding services
  • On-site recreation includes a 24-hour gym
  • Steps from Viana Beach and 3 minutes on foot from Siriuba Beach
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hotel Mercedes, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi. This Mediterranean hotel also offers a 24-hour fitness centre, a garden and a terrace. Free valet parking is available.

This 3.5-star Ilhabela hotel is smoke free.

Guests are served a free buffet breakfast daily from 8:00 AM to 10:30 AM.
Hotel Mercedes has a restaurant on site.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Limited on-site valet parking

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Full-service spa

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Spa open daily

Accessibility

  • No lift

More

  • Banquet hall
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 52-inch smart TV with cable channels

Food and drink

  • Late-night room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Mercedes
Hotel Mercedes Ilhabela
Mercedes Ilhabela
Hotel Mercedes Ilhabela, Brazil
Hotel Mercedes Hotel
Hotel Mercedes Ilhabela
Hotel Mercedes Hotel Ilhabela

Hotel Mercedes Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 149 out of 267 reviews
Rating 8 - Good. 83 out of 267 reviews
Rating 6 - Okay. 21 out of 267 reviews
Rating 4 - Poor. 10 out of 267 reviews
Rating 2 - Terrible. 4 out of 267 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Hunter

Liked: Staff & service, amenities
It was a nice stay
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities
Great location. Quality food and drinks. Excellent staff.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels on Ilhabela. I highly recommend this place
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Larisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed our stay in this beautiful hotel walking distance to Sino beach.
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

The hotel is fantastic, better than expected. The area, the people and the hotel itself were awesome. The hotel has a restaurant and a private beach. The food was fantastic and the beach is clean and well taken care of. I recommend this hotel to everyone wants a get away from life stress.
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools fed by the waterfall made Hotel Mercedes stand out from anywhere else. Be aware that bad weather can effect the use. There was torrential rains while we were there, the pools had to be emptied and cleaned, but the couple days being able to use it were worth it. There is some snorkeling under and beside the dock. Visibility is poor. Don't make snorkeling the reason you come. Staff was very pleasant , especially the front desk.
Pools fed by the waterfall
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Carlos Kazuo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The hotel is beatiful, has a beach just in front. When I get they I realized my tire was flat. The guys from the hotel took my car to fix it while I was out in a boat trip, they were simply amazing. Very good breakfast. Their restaurant water front is also very good. Prices are not cheap but it worth it.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Mario Eugenio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

VINICIUS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A localização do hotel é excelente. Os funcionárias são muitos educados e extremamente prestativos. O hotel como um todo tem uma estrutura espetacular e encantadora. O café da manhã é excepcional, com pães caseiros, frutas, bolos,...tudo de muita qualidade e fresco.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Erika

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
A estádio no geral foi boa, os funcionários atenciosos, mas higienizaćão deixa muito a desejar. O banheiro estava horrivelmente sujo, paredes cheias de limo e mofo. No dia do check-in fiquei tão imcomodado com o banheiro que fui ao mercado com minha esposa, e comprei limpa limo e passei em todo o banheiro. Incrivelmente todo o limo e mofo sairam, as paredes que estavam todas pretas no rejunte, ficaram brilhando, o cheiro de mofo que era insuportável sumiu. Infelizmente falta capricho e zelo. Falta alguém com amor ao que faz para vistoriar os quartos e cobrar manutenção. O Hotel é incrível, mas nesse quesito abandonado. Outro ponto terrivel é o barulho do ar condicionado parace um trator dentro do quarto.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Julio Cesar

Liked: Cleanliness, staff & service, amenities
Todo atendimento que eu e minha família tivemos por parte dos colaboradores do hotel, fui maravilhoso, a estrutura muito boa mesmo, com certeza este hotel sempre será minha primeira opção em hospedagem na ilha.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Luiz Fernando

Liked: Cleanliness, staff & service, amenities
Os quartos são simples ...mas confortaveis ...o hotel é bem bonito vale a pena conhecer..
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, amenities
O atendimento e a educação da equipe foi impecável. Destaque para o colaborador William, muito educado e cordial.
Stayed 4 nights in Feb 2026
Verified

4/10 Poor

ELIANE

Liked: Cleanliness
Disliked: Staff & service, amenities
Equipe do restaurante que agrega o hotel foi bem hostil. O Hotel em si é bom, café da manhã bom. Porém a piscina fica agregada a esse restaurante e tivemos sérios problemas com a equipe do restaurante, inclusive a gerente dele.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Gustavo A M

Liked: Cleanliness, staff & service
O quarto é bom, a equipe muito atensiosa , emprestaram pratos e talheres, são solicitos. Alguns pontos a melhorarem, o hotel é bem escuro, minha mãe tem a visão reduzida o que dificulta muito pra ela a locomoção, a sala de jogos é super escura, a noite quase não da para jogar ping pong porque não da para enxergar nada. A escada do deck do mar é bem ruim, inclinada praticamente, degraus sem adesivo antiderrapante , e alguns até estavam limpando no dia, só limbo, bem dificil o acesso. Eu fui em um outro hotel em ilhabela, e eles tinham alguns colchões de eva amarrado no pilar do deck, acho que seria uma boa opção para quem quer curtir o mar e ficar tranquilo ali na praia, sem precisar ficar nadando, porque ali é bem fundo.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Luiz Gustavo

Liked: Cleanliness, staff & service, amenities
Funcionários atenciosos e simpáticos, arquitetura do hotel e café da manhã
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Solange

Liked: Cleanliness, staff & service
O hotel é bem antigo, mas muito bom em infraestrutura, principalmente o deck externo. Porém deveriam rever o enxoval, toalhas pequenas, lençóis e camas desconfortáveis. O atendimento da equipe é maravilhoso e tb muito limpo. Gostamos muito.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Luiz Ricardo

Liked: Cleanliness, staff & service, amenities
Acomodação excelente, serviço bom, café bom, boa localização
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, amenities
Equipe
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities
Quarto bom
Stayed 2 nights in Oct 2025
Verified

2/10 Terrible

Murilo

Liked: Cleanliness
Disliked: Staff & service
Tive um problema no estacionamento. Entreguei meu carro em condições normais e recebi com pneu furado 2 dias depois e só me avisaram no check out. hotel não arcou com despesa alguma e não deram nenhuma satisfação. O manobrista foi bastante prestativo e ajudou na troca do pneu. Não voltaria mais nesse hotel nem recomendo aos meus amigos que frequentem também. Se quiser ir num de melhor qualidade em todos os aspectos, procurem pelo Vila Salga.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

JOAO MARCOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ok
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Raphael C

Disliked: Property conditions & facilities, room comfort

Hotel parou no tempo.

Não visitava o hotel há alguns anos e me surpreendeu a estrutura interna, principalmente em relação ao quarto. O banheiro escuro, com itens desgastados, roupas de cama bem velhas. Não entrega o que se cobra pela diária. Minha sensação é de que focaram na atualização da área da piscina externa e restaurante e esqueceram do principal, o hotel.
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

MIRELLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel ! Super recomendo !

Estadia incrível ! Hotel lindo, muito limpo e organizado, funcionários muito educados, receptivos e solícitos. Tem uma ótima localização com uma vista maravilhosa . Acesso a praia e conta com piscina a também . Restaurante em frente ao hotel ótimo, comida deliciosa, atendimento maravilhoso. Super recomendo ! Adorei ! Quarto ótimo, cheiroso, roupa de cama limpinha e macia. Só tenho elogios .
Stayed 4 nights in Jul 2025