Perfect Property with a Hiccup That Was ResolvedThe house was perfect for our large group. We did experience one significant issue during our stay. On Wednesday morning (New Yearâs Eve), we woke to discover the gas tank was emptyâno hot water, no cooking. We notified management immediately. The response time was slower than weâd hoped, and the initial communication felt more procedural than reassuring during what was a stressful situation on a holiday morning. The gas wasnât restored until around 2 PM, and then we discovered the hot water heater hadnât been properly reset, requiring another service call that took about an hour.I must give special recognition to the maintenance technician who came to the house. He was exceptionalâprofessional, apologetic, and kept us informed every step of the way. You could tell he genuinely cared about resolving our issue quickly. He was a true asset to the management company.Management provided a 200 Visa gift card which we appreciated. In the end, everything was resolved, and we were able to enjoy our holiday meal and the rest of our stayâthough not being able to shower or start cooking until about 3 hours before dinner was quite stressful.The property is wonderful for large families, and despite this one challenging day, we had a fantastic time. For future guests: the house is worth it, if issues arise, they will get resolvedâjust be prepared to be proactive in your communication.Would definitely consider staying here again!