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Best Western Empire Palace Hotel & Spa - Special Class

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A multi-story hotel with a classic architectural style, featuring balconies and a ground-level restaurant.
Lunch, dinner and brunch served
Lunch, dinner and brunch served
Lobby
Interior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Hocapasa Mah. Hudavendigar Cad. 17/19, Sirkeci, Old City Sultanahmet, Istanbul, Istanbul, 34110
  • Place, Gülhane Park
    ‪2 min walk‬
  • Place, Hagia Sophia
    ‪7 min walk‬
  • Place, Topkapi Palace
    ‪7 min walk‬
  • Airport, Istanbul (IST)
    ‪40 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking

A hotel room with two beds, a desk with a television, and wall-mounted lamps.

Standard Room, 2 Single Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, Multiple Beds, Non Smoking

A hotel room with two beds, a wooden headboard, a mirror, and a view of the bathroom.

Standard Room, Multiple Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Non Smoking

A hotel room with two beds, a chair, a table, and a rug.

Family Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room with 2 Single Beds Non Smoking

A hotel room with two beds, a wooden dresser, a mirror, and a wall clock.

Room with 2 Single Beds Non Smoking

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Best Western Empire Palace Hotel & Spa - Special Class

Along with a full-service spa, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a snack bar/deli, a sauna and a coffee shop/cafe are on-site.
Best Western Empire Palace Hotel & Spa - Special Class offers 40 accommodations with minibars and a safe. Each accommodation is individually decorated. Tempur-Pedic beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, slippers, designer toiletries and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include body scrubs and body treatments. The spa is equipped with Turkish bath/hammam.
During your stay at Best Western Empire Palace Hotel & Spa - Special Class, you're just a quick walk from Bosphorus. Free breakfast, free WiFi in public areas and a free manager's reception are available.
  • Free breakfast offered
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at Coffee House, a bistro with garden views
  • Treat yourself to body treatments, massages or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a sauna
  • Within a 10-minute walk of Bosphorus and Topkapi Palace
  • Airport and local-area shuttle service available for a fee
  • Cats and dogs welcome free of charge (restrictions apply)
Best Western Empire Palace Hotel & Spa - Special Class offers its guests a full-service spa and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served, and guests can also enjoy a free manager's reception. Public spaces have free WiFi and wired Internet.

Event space at this hotel measures 151 square feet (14 square metres) and includes conference space. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Best Western Empire Palace Hotel & Spa - Special Class. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

This 4.5-star Istanbul hotel is smoke free.

Guests are served a free breakfast. The hotel hosts a free manager's reception daily.
Coffee House – Overlooking the garden, this bistro serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Coffee House

Things to do

  • Full-service spa
  • Sauna
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 151 square feet of conference space

Outdoors

  • Garden

Full-service spa

  • Body scrubs
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 steps to reach entrance
  • Accessible airport shuttle
  • Lift (80 centimetre wide door)

More

  • 1 building
  • 7 floors
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organised tours and activities
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Tempur-Pedic mattress

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 15 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for TRY 1500 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: TRY 2500 per room (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: TRY 1500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Best Western Empire Palace Hotel & Spa - Special Class offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number 22238

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Best Western Empire Palace Hotel Special Class
Best Western Empire Palace Hotel Special Class Istanbul
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Hotel Best Western Empire Palace Hotel & Spa Istanbul
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Best Western Empire Palace Hotel & Spa Istanbul
Best Western Empire Palace Hotel Special Class
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Best Western Empire Palace Hotel & Spa - Special Class Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 114 out of 341 reviews
Rating 8 - Good. 141 out of 341 reviews
Rating 6 - Okay. 64 out of 341 reviews
Rating 4 - Poor. 12 out of 341 reviews
Rating 2 - Terrible. 10 out of 341 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Cevat

Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff is very helpful and friendly. Hotel location is excellent for exploring the Old Istanbul (Hagia Sophia, Topkapi Palace, etc.) Everything is at most 10 minute walk from the hotel. Rooms are not super new but modern, renovated recently and clean. Price is perfecr for all things considered. Highly recommend.
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel and very professional services.

Very nice hotel, service was very good and
Stayed 1 night in Aug 2024
Verified

8/10 Good

Guru Prasad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Good location nearby to all attractions and tram access.
Stayed 3 nights in Dec 2022
Verified

10/10 Excellent

Chondelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a second time and it was as good as previous stay. Location is spot on - walkable to all the sights. The staff are lovely and helpful. The restaurant is great we have eaten here three times now and have had great meals- the restaurant staff are good and a lot of fun! The hotel is clean, its easy to find - a good choice if wanting to stay in the old part of beautiful Istanbul.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Chondelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Clean and safe and good customer service. Free WiFi is decent.the restaurant down stairs is great too. The location is excellent Walking distance to all the big attractions, shops and restaurants. Could not of been happier with our choice of hotel
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Good food
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and the gentleman who works at the counter was awesome.
Stayed 3 nights in Jun 2022
Verified

8/10 Good

Justin

Liked: Cleanliness, property conditions & facilities, room comfort

Great staff

Clean room, great shower & bathroom, staff very friendly & attentive. Restaurant was excellent & seemed to be open near 24 hours. Highly recommend
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Norziha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. Excellent location and the staff also were friendly especially Mr Irfan
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

AZZAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, of course difficult to reach the hotel in a car like most other hotels in Sultan Ahmet AC in room was great, breakfast was good
Stayed 2 nights in May 2024
Verified

8/10 Good

Rami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Nice staff. Good and big rooms.
Stayed 6 nights in Aug 2022
Verified

10/10 Excellent

Jean Guy

Liked: Cleanliness, property conditions & facilities
Location
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City Break in Istanbul

Our stay was excellent. The staff were extremely helpful and friendly day and night. Nothing wax too much trouble for them. The hotel is perfectly located for visiting many of the wonderful locations that Istanbul has to offer. Highly recommended?
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Norziha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very good experience staying at this hotel. The staff were very friendly especially Mr Irfan who had helped us to maka our visit to Istanbul a memorable one. The breakfast was good too. Thank you
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and helpful

Selim and his colleagues were very friendly, helpful and professional. The rooms were nice, although a bit noisy because of the trams in the street. The city of Istanbul is wonderful for a short stay.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Ambreen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to live …. Close to all attractions, walking distance to blue mosque, topkapi palace . Tram stat aoon was 2 min away . Surrounded by restaurants. Hotel staff was very helpful , excellent breakfast .
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is outstanding. Samir at the front desk is amazingly helpful and delightful. The bell staff is also helpful. The team at the restaurant- also amazing. We planned to eat at a different restaurant our last night, but at the last minute decided to stay at the restaurant attached to the hotel. It was not a mistake. The staff makes everything so wonderful, and the food was truly exceptional.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. and Staff are courtesy. Salim, the manager is very helpful to extend late check out and kindly to exchange local currency for us.
Stayed 2 nights in Nov 2023
Verified

2/10 Terrible

K

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bare minimum facilities and staff
Stayed 2 nights in Dec 2023
Verified

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Tramline to n front of hotel is noisy and runs til mid nite and again at about 5 am. Close to s verbal sites
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent location, the tram runs past outside but no other traffic. The staff were lovely and very helpful. I would call it a rather boutique hotel… My room on the 6th floor was great, nice and spacious and pretty comfortable with a fridge and kettle. There was underfloor heating which couldn’t be controlled and an AC unit that wasn’t operating for AC as I stayed in March. The room was very hot and therefore windows had to be fully open for some ventilation. Unfortunately, through no fault of the hotel, there were some building renovations being undertaken next door which were very noisy between 08:30 and 19:00 which is fine if you’re out at these times. Breakfast was okay but was complimentary so very welcome. Attached restaurant had great variety and as throughout, very friendly and attentive staff. Overall, I had a lovely stay.
Stayed 5 nights in Mar 2026
Verified

6/10 Okay

Rachel

Liked: Staff & service
Disliked: Property conditions & facilities
A group of us booked this hotel for five nights, each having a separate room. Most people had minor issues with their rooms. In mine, the shower had some hair and hairband elastic in it, it was dusty on the floors and the hair dryer did not work. The radiator was on full all the time and I could not turn it off so slept with the windows open. Also at the time of writing this (11/3/26) there is major building work going on nextdoor and they are drilling from 8.30am until 5pm - this of course is not the fault of the hotel. The hotel is very central and convenient for the train and only a short walk to the ferry terminals. The staff were friendly and chatty.
Stayed 5 nights in Mar 2026
Verified

6/10 Okay

Luis

Liked: Staff & service
Small rooms ! Breakfast not good !
Stayed 4 nights in Jun 2025
Verified

6/10 Okay

JULIE

Liked: Cleanliness

Convenient

Hotel convenient for Haggi Sofia and Blue Mosques. On tram route. Most things walkable. Plenty of restaurants in the area, hotel restaurant quite good. Wouldn't say this was a 4* hotel more a basic 3*
Stayed 4 nights in Jun 2023
Verified

8/10 Good

zareena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay with the hotel was pleasant, they changed my room upon my request. Salim and Irfan and the other staff were very friendly. Especially Salim , I had problem with the safety box, they came and fixed it immediately. Very centrally located and we could walk to water and many tourist areas.
Stayed 6 nights in May 2024