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Mercure Istanbul West Hotel and Convention Center

5.0 star property

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Photo gallery for Mercure Istanbul West Hotel and Convention Center

Indoor pool
Breakfast, lunch and dinner served
Turkish bath/hammam, body treatments, aromatherapy, Swedish massages
Exterior
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Yenibosna Merkez Mahallesi, 1 Asena Sok No:15, Istanbul, Istanbul, 34295
  • Place, Kuyumcukent
    ‪7 min walk‬
  • Place, ArmoniPark Outlet Center
    ‪2 min drive‬
  • Place, Sefakoy Kultur ve Sanat Merkezi
    ‪3 min drive‬
  • Airport, Istanbul (IST)
    ‪28 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed | Minibar, in-room safe, desk, soundproofing

Superior Double Room, 1 Double Bed

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Minibar, in-room safe, desk, soundproofing

Superior Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Suite, 1 Double Bed with Sofa bed

Superior Suite, 1 Double Bed with Sofa bed | Minibar, in-room safe, desk, soundproofing

Superior Suite, 1 Double Bed with Sofa bed

  • City view
  • 62 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Mercure Istanbul West Hotel and Convention Center

A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club and a sauna. Housekeeping is available on request.
Mercure Istanbul West Hotel and Convention Center offers 377 air-conditioned accommodations with minibars and laptop-compatible safes. Televisions come with satellite channels. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

This Istanbul hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include Swedish massages and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.
During your stay at Mercure Istanbul West Hotel and Convention Center, you'll be close to Istanbul Expo Center. Free WiFi in public areas, free self-parking and 2 bars are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with body treatments, aromatherapy or massages at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • 7 minutes by car from Istanbul Expo Center and 9 minutes from Mall of Istanbul
Mercure Istanbul West Hotel and Convention Center offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a business centre and 2 meeting rooms. A hot tub, a sauna, and spa services are also featured at the luxury Mercure Istanbul West Hotel and Convention Center. Self parking is free.

This 5-star Istanbul hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: TRY 1,200 per person
  • 2 bars/lounges
  • A restaurant

Things to do

  • Billiards/pool table
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Swedish massages
  • Turkish bath

Accessibility

  • No lift

More

  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Istanbul West Hotel and Convention Center

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately TRY 1200 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
Property Registration Number 14311

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Pullman Istanbul Yesilkoy opening January 2016 Hotel
Pullman Yesilkoy opening January 2016 Hotel
Pullman Istanbul Yesilkoy opening January 2016
Pullman Yesilkoy opening January 2016
Mercure Istanbul Yesilkoy Hotel
Mercure Yesilkoy Hotel
Mercure Istanbul Yesilkoy
Mercure Yesilkoy
Mercure Istanbul Airport Hotel
Mercure Istanbul Airport
Mercure Istanbul West Hotel and Convention Center Hotel
Mercure Istanbul West Hotel and Convention Center Istanbul
Mercure Istanbul West Hotel and Convention Center Hotel Istanbul

Mercure Istanbul West Hotel and Convention Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 43 out of 107 reviews
Rating 8 - Good. 24 out of 107 reviews
Rating 6 - Okay. 17 out of 107 reviews
Rating 4 - Poor. 11 out of 107 reviews
Rating 2 - Terrible. 12 out of 107 reviews

7.6/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities
very good hotel
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Ahmed

Thanks
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Volkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
na
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Mehmet B

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude and horrible security and manager. Disgusting place from carpets to toilet and shower. The manager shouted at me because I ordered beverages and food from outside for my diet… Horrible experience
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Faisel Jamshaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the pleasure of being assisted by Ali, the Manager at Pullman Istanbul Hotel & Convention Center, and I cannot praise him enough for the outstanding service he provided. From the very beginning, Ali was calm, attentive, and incredibly polite. He went above and beyond to make sure every detail of our stay was taken care of, and his professionalism truly stood out. What impressed us most was the way he handled everything with such grace and patience. Nothing ever felt like too much trouble, and he made us feel genuinely valued as guests. Thanks to his efforts, our stay was not only comfortable but also memorable. Ali is a true credit to the Pullman team, and his exceptional service turned a good trip into a great one. We are grateful for his help and would absolutely recommend this hotel, especially because of the excellent staff like Ali.
Stayed 5 nights in Sep 2025
Verified

8/10 Good

Waileong

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 3 nights in Sep 2024
Verified

2/10 Terrible

Salahuddin

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is not helpful, Place is not clean, no iron in room
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

loic

Liked: Cleanliness
the staff are not very proffessional
Stayed 4 nights in Apr 2024
Verified

4/10 Poor

Mou

Disliked: Staff & service, amenities, property conditions & facilities
Stuff attitude is bad
Stayed 6 nights in May 2024
Verified

6/10 Okay

Suresh

Liked: Cleanliness, amenities
Water pressure in the showers were low. Could not get an invoice from the Chinese restaurant located inside the hotel.
Stayed 3 nights in May 2024
Verified

6/10 Okay

Youngsam

Disliked: Cleanliness, property conditions & facilities, room comfort
Not quiet and not clear.
Stayed 1 night in Jan 2024
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

Limited Hotel

First of all, just about everyone working there was rude except for Yusef- who did offer some assistance to one problem. The room on average was 80 degrees Fahrenheit every day and night despite closing the curtains, leaving window open and sometimes turning off the vent. The first night, I called to desk for someone to come look. Man on phone said they’d send someone but no one ever came. The room itself is very nice, spacious, and comfortable beds. We had our do not disturb sign on the one night, went out to eat for a couple hours, only to come back and find someone did go into the room as evident by items left on the desk. There is nothing close and in walking distance. It was easier to get a taxi going over the Pullman Convention/Hotel side than the Mercure since both are actually in the same building. Housekeeping was attentive to our rooms and directions. WiFi was sporadic as we were constantly getting kicked off or got the message “unable to join.” In the future, I’d pass on staying here.
Twin bed room
Toilet side of WC.
Bath tub and shower.
Eco-friendly
Stayed 3 nights in Nov 2024
Verified

2/10 Terrible

Emirhan

Liked: Cleanliness, staff & service
Disliked: Amenities
Duşun camı yoktu, içerisi soğuktu ve televizyon yayını kesilip duruyordu
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

MURAT

Liked: Cleanliness, staff & service, amenities
Çok temizdi
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Ezgi

Liked: Cleanliness, staff & service, amenities
Personel cok kibar ve ilgiliydi, yatak bazalari biraz kirliydi. Yastiktan mi yoksa kiliflardan mi bilemiyorum ama terleme yapti, sanirim urunler polyester. Tabi polyester olmasinin artisi olarak temiz ve beyaz nevresimler vardi. Genel olarak begendik. Odayi kahvaltisiz tuttugumuz icin kahvaltiyi deneme firsatimiz olmadi. The staff were very polite and attentive. The bed bases were a bit dirty. I’m not sure if it was because of the pillows or the pillowcases, but they made us sweat — I think the materials are polyester. The advantage of them being polyester was that the sheets were clean and white. Overall, we liked the place. Since we booked the room without breakfast, we didn’t have the chance to try it.
Stayed 7 nights in Oct 2025
Verified

2/10 Terrible

Sibel

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Kötü
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Mahmut

Liked: Cleanliness, property conditions & facilities, room comfort
Resepsiyondaki arkadaşlar çok ilgisiz
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Ali emre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel odası ve temizliği mükemmeldi . Fakat aşağıda bulunan cafenin müşteri kitlesi , içeride yoğun nargile kokusu ve hizmet anlamında çok memnun kalmadık . yine de önemli olan konaklama ve oda olduğu için 5 yıldız veriyorum
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Kemal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evet
Stayed 1 night in Oct 2025
Verified

4/10 Poor

Oguz

Disliked: Cleanliness, staff & service, property conditions & facilities
İş için 3 gece konakladım. - Oda ve banyo iyi temizlenmemişti. - Odada ütü yoktu istedim 1 saat sonra geldi ve çalışmıyordu. Tekrar istedim ben çıkana kadar gelmedi. - Duşta su çok cılız akıyordu doğru düzgün yıkanamıyorsunuz. - İnternet bir gün tamamen yoktu diğer günler çok yavaş.
Stayed 3 nights in Jun 2025
Verified

6/10 Okay

Verified traveller

Liked: Room comfort
Oda gayet sıcak,geniş ve konforluydu onun dışında çalışanların kendi içinde sert bir kavgaya tutuşmalarına şahitlik etmek rahatsız ediciydi,TV'de Arap kanallarının çoğunlukta olması da hoş değildi. Bir de dışardan yiyecek sokulmaması ve oldukça saçma buldum.Bir grup turist yiyecek ve içecek olan çantalarıyla geçmek istediğinde güvenlik çok sert uyarıp içeriye grubu sokmadı bile. En azından bu otelde böyle bir kural var lütfen bir dahaki sefere dikkat etmenizi rica ediyoruz diye ılımlı bir uyarıda bulunulsaydı bari..Yani personellerin tavrı genel olarak hoş değildi.
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

gökhan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
İdare eder
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Mehmet

Liked: Cleanliness, room comfort
Otelin içerisi olması gereken daha tenhaydı, neredeyse terk edilmiş gibi. Oda temiz, yataklar ise rahattı.
Stayed 2 nights in Oct 2024
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort

Hotel sans intérêt et hors de prix

Service nul et très cher pour ce que c’est niveau prix de la chambre et prix du restaurant, le buffet est médiocre. Il faut payer en plus au petit déjeuner pour avoir des œufs aux plats. La Turquie est devenu un pays de luxe avec l’inflation récente, je connais très bien le pays, je déconseille tout simplement de s’y rendre. Les arnaques sont légions (taxis, commerces etc …). Le jeu est aujourd’hui de plumer les étrangers.
Stayed 2 nights in Oct 2024