Description needs to be updated by Hotels. com so others who donât speak the language donât get stuck in a similar situation. Firstly, at check in we were charged an extra 800 yen which included heating fee (mentioned on the site although it was first week of April and 20 degrees so we really didnât need it - and an Onsen fee which is not mentioned on the website). We didnât complain - these things happen. Then they said our booking was for room only - but we spent an extra 6000 yen for the advertised âfree breakfastâ through hotels.com âyour secret price promoâ rather than booking through another site which had âroom onlyâ because we wanted breakfast. After some negotiations and showing them that itâs in their description - we were told free breakfast meant bread rolls and tea/coffee. We donât know anyone who would be happy with that for breakfast - thatâs not even a continental breakfast where you would atleast get fresh fruit, cereal and yoghurt with your bread and tea/coffee. Meanwhile our friends who were in a separate room got stuck inside their room because their lock first wouldnât open - then it got jammed. Thatâs when we noticed a few of the doors had extra holes where it looks like the locks have been replaced. At the end of the day we offer to pay extra for a hot breakfast and we were charged an extra 880 yen each. The breakfast was lovely. Hotels.com was quick to help negotiate - however please make sure the description is updated for future bookings.