2/10 Terrible
Enes
25 Apr 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
This was the most expensive and unfortunately, the worst hotel experience I’ve ever had. I traveled from New York and stayed for 7 days following a hair transplant surgery, expecting a comfortable and accommodating stay. Sadly, it was far from it. To start, the pricing is unreasonable. A single bottle of water from the minibar was 7 euros, despite the already high room rate. One evening, while recovering and unable to leave the hotel, I ordered room service a cappuccino and a slice of cake with ice cream for 17 euros. I expected at least a decent experience at that price, but the cappuccino was made with instant coffee and milk powder, and the cake was terrible.
Worse still, a hotel staff member entered my room around 10 PM without knocking or calling ahead while I was inside. Their explanation was that they hadn’t been able to “provide service” because I hadn’t left the room all day. Completely unacceptable and unprofessional. It was a serious breach of privacy and made me feel very unsafe. To top it all off, as I was checking out, I was charged an extra 200 TL per day for parking in the hotel’s lot. I’ve stayed in many hotels across different countries and have never encountered a hotel charging their own guests for parking like this.
I would absolutely not recommend this hotel. What should have been a comfortable recovery stay turned into a stressful and disappointing experience. Swissôtel Büyük Efes gives a bad impression of Izmir and Turkey. I will never return
Enes
Stayed 6 nights in Feb 2025
