Room was nice and clean. Breakfast is good if you get there early. Posted hours are 6-9 but they say they stop bringing food at 8:00, which means they stop bringing food about 7:30. I got shouted at when I asked for the eggs to be refilled at 7:45. The fitness center doesn't open until 8:00, and the pool closes early.
The only real complaint was about breakfast. At check-in it was stated by the clerk at least twice that breakfast is until 9am, however the reality is that they stop serving at 8 and leftovers are available until 9 if there are any.
The noise level that you can hear through the walls was unbearable. Their were many insects inside of the room. I was very disturbed when checking out because they claimed that they were unable to locate the tv remote. So therefore they tried to keep our $100 cash deposit. In which I and the clerk together went inside the room and it was hidden underneath the pillow on the bed. For a lack of better words, we will NEVER choose this property EVER again in life.
The employees were very rude. The pool was freezing and way too much chlorine in it. The lady sat on the couch outside the pool area watching. It was just very uncomfortable feeling and very rude. We were there for a birthday party and we had one kid who had come not spend the night just spend the afternoon with us and my friend had to pay an extra $120 for another that we didn't even sleep in for him to be able to swim. It was just ridiculous.
Booked the suite for the tub inside room. Could not use the tub; was told we could fill the tub with about 4 inches of water and that was it. Could not turn on the jets or fill over the jets. The room smelled like mildew and the air conditioner barely cooled the room.
Considering we paid the price for the jacuzzi tub and could not use it would def not book with them again
the corners of the bath room and areas of tile had built up dirt. toilet not stable to floor
cleaning staff very friendly but desk staff not .
bad policy for breakfast hours on weekend