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Holiday Inn Jackson NW - Airport Road by IHG

3.0 star property

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Photo gallery for Holiday Inn Jackson NW - Airport Road by IHG

Breakfast and dinner served
Exterior
Desk, soundproofing, iron/ironing board, free WiFi
Indoor pool, open 8 AM to 10 PM, pool loungers
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
2696 Bob Mcclain Drive, Jackson, MI, 49202
  • Place, Jackson Crossing Mall
    ‪1 min drive‬
  • Place, JAX 60
    ‪3 min drive‬
  • Place, Art 634
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, soundproofing, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible (Communications)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, soundproofing, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Communications)

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, soundproofing, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Communications)

9.8 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications)

Desk, soundproofing, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications)

Desk, soundproofing, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Roll-in Shower (Communications)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

Desk, soundproofing, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communications)

Desk, soundproofing, iron/ironing board, free WiFi

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communications)

Desk, soundproofing, iron/ironing board, free WiFi

Suite, 1 Bedroom, Accessible (Communications)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Jetted Tub

Desk, soundproofing, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Jetted Tub

9.6 out of 10
Exceptional
(5 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, soundproofing, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(22 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Dining Area)

Desk, soundproofing, iron/ironing board, free WiFi

Suite, 1 Bedroom (Dining Area)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds

Desk, soundproofing, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(24 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Desk, soundproofing, iron/ironing board, free WiFi

Suite, 1 Bedroom

8.0 out of 10
Very good
(4 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Jackson NW - Airport Road by IHG

An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Holiday Inn Jackson NW - Airport Road by IHG offers 99 air-conditioned accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Jackson NW - Airport Road by IHG. During your stay, you'll be close to Jackson Crossing Mall. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and 3 meeting rooms
  • On-site recreation includes a gym
  • 24.4 mi (39.3 km) from Michigan International Speedway
Holiday Inn Jackson NW - Airport Road by IHG offers its guests a kids' pool, an indoor pool, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 3 meeting rooms are available. Event space at this hotel measures 1450 square feet (135 square metres) and includes conference space. A terrace, a vending machine, and a picnic area are also featured at the business-friendly Holiday Inn Jackson NW - Airport Road by IHG. Free self parking is available.

This 3-star Jackson hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6 AM to 10 AM.
Kem's Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kem's Restaurant

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 1,450 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8 AM to 10 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Jackson Northwest Airport Road
Holiday Inn Northwest Hotel Jackson Airport Road
Holiday Inn Jackson Northwest Airport Road Hotel
Inn Jackson west Road Hotel

Holiday Inn Jackson NW - Airport Road by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 358 out of 651 reviews
Rating 8 - Good. 182 out of 651 reviews
Rating 6 - Okay. 55 out of 651 reviews
Rating 4 - Poor. 26 out of 651 reviews
Rating 2 - Terrible. 30 out of 651 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great. Room was clean. Breakfast was good.
Stayed 1 night in Nov 2025

10/10 Excellent

Donna

Stayed 3 nights in Nov 2025

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Nov 2025

10/10 Excellent

Yasmine

Stayed 2 nights in Oct 2025

6/10 Okay

Susan

Travelled with partner
Disliked: Staff & service
Cleaned our room no bath towels were given. Couldn’t even make a bed properly.
Stayed 4 nights in Nov 2025

10/10 Excellent

Johnathon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, convenient, very clean and the staff is very friendly and knowledgeable.
Stayed 2 nights in Nov 2025

10/10 Excellent

Schuyler

Stayed 1 night in Nov 2025

10/10 Excellent

Ondria

Stayed 1 night in Oct 2025

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities
Our stay was great! The room was clean and the staff was very friendly and helpful. I will definitely stay there again.
Stayed 1 night in Nov 2025

10/10 Excellent

Daryl

Stayed 1 night in Nov 2025

10/10 Excellent

Luis

Stayed 1 night in Oct 2025

6/10 Okay

Trent

Travelled with family
the shower floor needed to be redone as it was old and falling apart. there was a discoloration and it was rough on your feet--very gross! the toilet was leaking water the whole time. the faucet on the sink was not secure. the icemaker on our floor wasn't working. got 3 towels--2 nights for 3 people and when went to get more had to wait for towels as they didn't have any more at that time. We definately wouldn't stay here again....
Stayed 2 nights in Oct 2025

10/10 Excellent

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Would stay there again Breckfast was realy good clean and friendly staff didn't like the pool to cold and no wear to sit around around pool we had 10 Adult's that came there to sit and swim
Stayed 1 night in Oct 2025

10/10 Excellent

Meghan

Stayed 1 night in Sep 2025

10/10 Excellent

Divyansh

Stayed 1 night in Oct 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first stay here and will not be my last. Exceedingly clean, friendly and helpful staff and we accommodations.
Stayed 1 night in Oct 2025

10/10 Excellent

Darrell J.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly, convenient.
Stayed 4 nights in Oct 2025

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2025

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
Stayed 1 night in Sep 2025

10/10 Excellent

Clifton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, it was clean, and the staff was wonderful
Stayed 3 nights in Sep 2025

10/10 Excellent

John

Liked: Staff & service
Stayed 1 night in Sep 2025

2/10 Terrible

Zachary

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve stayed at this location a handful of times. I live in Jackson but my kids like to swim so sometimes I get a hotel and this one is our go to. Not anymore. Check in was great. Service was friendly. We get to the room and there’s an entire woman’s outfit sitting in the chair that’s at the desk. I thought it was my kids outfit so I handled someone’s nasty clothes. There was poop marks 12 inches above where the toilet paper is at. There was some nasty stuff on the end of the bed I slept in. I really don’t want to describe it but I have pics and I did show the staff. The kids pool normally has a sprinkler, but according to the staff is likely not going to be fixed due to cost or something. I don’t know. Pretty ridiculous when I paid $140 for a room. The ac/heat unit needed attention. Wouldn’t get warm. Wouldn’t get cool. The plug in next to the bed was broke so we had to charge things across the room. I booked with notes that i had a 7 year old and a 12 year old and I was booked in a conjoining room which I did not feel safe in. As I explained to the staff, I’m not trying to be negative but I loved this hotel at one point. And I want it to get back to that. Maybe this was an off day for the staff. I’m not sure. I know me staying elsewhere won’t hurt anyone’s pockets but I’ll be taking a break from Holiday Inn.
Stayed 1 night in Sep 2025

2/10 Terrible

Heather

Travelled with family
The hotel called me less than 24 hours ahead of our departure to Michigan and said they canceled my rooms. They just said, oops we are full. My reservation had been made well over a month ahead of time. They made zero attempt to help get us set up elsewhere so we were scrambling to find a place at the last minute. Won’t EVER book there again.
Stayed 3 nights in Sep 2025

2/10 Terrible

Brendon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025