Imagine my surprise when I arrived to find the entire hotel boarded up. The sign outside had been changed to SureStay by Best Western and a major renovation was being made. No email, no phone call, no room to sleep in!!! Truly disappointed in the hotel and in the app for this MAJOR fail!
There were renovations being done so a lot of materials in the lobby and dining area. There was no noise at night though so was able to get a good nights sleep. The elevator and carpet in the halls was dirty. There was also dust on a table in the lobby. I attributed it to the construction so not a problem. Just happy to have a quiet room to sleep near the Center where I was attending an event.
The staff was nice, location was good. We understand the hotel is in renovation but there was no reason for housekeeping to not do their job or the comforter to have holes in it. One bed wasnât made up completely, floors had bad stains all over it and we wouldnât take a shower when it looked like someone had urinated in it and not cleaned in forever.