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Holiday Inn Express and Suites Jacksonville East by IHG

2.5 star property

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Photo gallery for Holiday Inn Express and Suites Jacksonville East by IHG

Free daily buffet breakfast
Meeting facility
Room amenity
Exterior detail
Premium bedding, pillow-top beds, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
53 Jefferson Road, Jacksonville, FL, 32225
  • Place, Regency Square Mall
    ‪4 min drive‬
  • Place, St. Johns Town Center
    ‪7 min drive‬
  • Place, Mayport Naval Station
    ‪15 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed

Room amenity

Standard Room, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(34 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, Multiple Beds

9.2 out of 10
Wonderful
(40 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Room amenity

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

9.0 out of 10
Wonderful
(11 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

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About this property

Holiday Inn Express and Suites Jacksonville East by IHG

This hotel features a fitness centre, a 24-hour business centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a meeting room and concierge services are on-site.
Holiday Inn Express and Suites Jacksonville East by IHG offers 101 air-conditioned accommodations with a safe and free newspapers. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Holiday Inn Express and Suites Jacksonville East by IHG gets high marks from our customers. During your stay, you'll be within walking distance of Regency Square Mall. Features include free WiFi in public areas and free self-parking, plus a gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 7 minutes by car from St. Johns Town Center and 13 minutes from Mayo Clinic Florida
Holiday Inn Express and Suites Jacksonville East by IHG offers its guests a fitness centre and a seasonal outdoor pool. Public spaces have free WiFi. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is available daily. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express and Suites Jacksonville East by IHG. Free self parking is available.

Smoking is allowed in designated areas at this Jacksonville hotel.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in March and close in November.
  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Holiday Inn Express and Suites Jacksonville East by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Jacksonville East
Holiday Inn Express Jacksonville East
Holiday Inn Express Jacksonville East Hotel
Holiday Inn Express Suites Jacksonville East
Inn Express Jacksonville East

Holiday Inn Express and Suites Jacksonville East by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 540 out of 1003 reviews
Rating 8 - Good. 248 out of 1003 reviews
Rating 6 - Okay. 101 out of 1003 reviews
Rating 4 - Poor. 63 out of 1003 reviews
Rating 2 - Terrible. 51 out of 1003 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Farook

Stayed 2 nights in Jan 2026

10/10 Excellent

Kelia

Liked: Cleanliness, staff & service, amenities
Yes everything and everyone was Great
Stayed 3 nights in Jan 2026

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very comfortable bed and soft sheets. Shower was a little disappointing because of lack of water pressure. Everything was very clean. Breakfast was delicious.
Stayed 1 night in Jan 2026

10/10 Excellent

Marquel, Jacksonville

Stayed 1 night in Jan 2026

10/10 Excellent

LUIS

Stayed 1 night in Jan 2026

6/10 Okay

Brandi

Liked: Cleanliness
Stayed 1 night in Jan 2026

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife made use of the breakfast menu and was pleased with it and the service. There was ample handicap parking at the front of the hotel, which made it easy to access the hotel. The hotel appears to be older, but in good repair. It is beginning to get a little rough around the edges. Paint peels here and there, and the bathroom fixtures were corroding and showing their age. Overall, the room was well-appointed and clean. One thing that struck me as needing improvement. The bath towels were the same size as the towel provided as a bath mat, and the same brand and type. You actually needed at least two to dry off, and you might have used one that saw the bottoms of someones feet. Yuck!
Stayed 1 night in Jan 2026

10/10 Excellent

Eric

Stayed 1 night in Jan 2026

10/10 Excellent

Daily

Stayed 1 night in Jan 2026

10/10 Excellent

Victoria

Stayed 1 night in Jan 2026

10/10 Excellent

Deontis

Liked: Cleanliness, staff & service, amenities
Very good and nice hotel but the breakfast ended to early so I didn’t get a chance to eat it
Stayed 1 night in Dec 2025

10/10 Excellent

Dani

Travelled with family
Liked: Cleanliness, staff & service, amenities
Todo excelente el servicio muy bien por el servicio que nos dieron
Stayed 1 night in Dec 2025

10/10 Excellent

Glenvin

Stayed 1 night in Dec 2025

10/10 Excellent

KEEMMANUELK

Stayed 1 night in Dec 2025

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Very easy checkin, front desk folks were polite, room was as described and clean, overall facility was in goood condition. Would stay again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jaret

Stayed 3 nights in Dec 2025

10/10 Excellent

Lawrence

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The conditions on which I needed a place to stay or unfortunately unexpected but the great staff were able to get me situated with comfortable rooms and they made the experience a little bit better for what it was
Stayed 3 nights in Dec 2025

8/10 Good

Jose Carlos

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No enough breakfast
Stayed 1 night in Dec 2025

10/10 Excellent

Stefano M

Stayed 1 night in Dec 2025

4/10 Poor

Melanie

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
We arrived around 10pm and there were a few individuals out front smoking weed by the front door. So that was a tad of a turn off. Front desk guy was very kind and helpful. Once in our room, the bed was comfortable but the shower made a horrendous squeak the whole time you were showering. Back of tv was taped up. And upon opening our windows there was a bar sketchy neighborhood as our view. Breakfast was pretty good but staff was overwhelmed with keeping up. Coffee ran out, pancake machine ran out. Was nice to have full hot buffet though.
Stayed 1 night in Dec 2025

10/10 Excellent

timothy, gilbert

Stayed 1 night in Nov 2025

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, amenities
Nice hotel
Stayed 1 night in Dec 2025

8/10 Good

Brant

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Yeika

Liked: Cleanliness, property conditions & facilities
Estaba impecable
Stayed 1 night in Dec 2025

10/10 Excellent

Manuel

Stayed 1 night in Dec 2025