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Holiday Inn Express & Suites Jacksonville - Town Center by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Jacksonville - Town Center by IHG

Exterior
Property amenity
Free daily buffet breakfast
Point of interest
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
10573 BRIGHTMAN BOULEVARD, Jacksonville, FL, 32246
  • Place, Topgolf
    ‪3 min walk‬
  • Place, St. Johns Town Center
    ‪10 min walk‬
  • Place, University of North Florida
    ‪1 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room

Standard Room | Down duvets, pillow-top beds, in-room safe, desk

Standard Room

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(92 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communications)

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Access Tub)

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility, Access Tub)

9.8 out of 10
Exceptional
(6 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(78 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(6 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Mobility, Access Tub)

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Accessible (Mobility, Access Tub)

8.0 out of 10
Very good
(2 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Down duvets, pillow-top beds, in-room safe, desk

Suite, 2 Queen Beds

9.2 out of 10
Wonderful
(16 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 King Bed

9.6 out of 10
Exceptional
(10 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Communications, Walk In Shower)

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds (Communications, Walk In Shower)

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express & Suites Jacksonville - Town Center by IHG

An outdoor pool, a fitness centre and a 24-hour business centre are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site. Housekeeping is available on request.
Holiday Inn Express & Suites Jacksonville - Town Center by IHG offers 99 accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets. A pillow menu is available. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
The free breakfast at Holiday Inn Express & Suites Jacksonville - Town Center by IHG gets good marks from our customers. During your stay, you're just a quick walk from Topgolf. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute drive from St. Johns Town Center and a few minutes from University of North Florida
Holiday Inn Express & Suites Jacksonville - Town Center by IHG offers its guests an outdoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre, 3 meeting rooms, and coworking spaces are available. Free breakfast is available daily. Event space at this hotel measures 1200 square feet (111 square metres) and includes conference space. The business-friendly Holiday Inn Express & Suites Jacksonville - Town Center by IHG also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

This Jacksonville hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 6:30 AM to 9:30 AM on weekends

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,200 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (76 centimetre high)
  • Lift (122 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Jacksonville Town Center
Holiday Inn Express
Holiday Express Jacksonville Town Center
Holiday Express
Holiday Inn Express Jacksonville Town Center Hotel
Holiday Inn Express Jacksonville Town Center
Hotel Holiday Inn Express & Suites Jacksonville - Town Center
Holiday Inn Express Suites Jacksonville Town Center
Holiday Inn Express Hotel
Holiday Inn Express
Holiday Inn Express Suites Jacksonville Town Center
Holiday Inn Express Suites Jacksonville Town Center by IHG
Holiday Inn Express Suites Jacksonville Town Center an IHG Hotel

Holiday Inn Express & Suites Jacksonville - Town Center by IHG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 814 out of 1002 reviews
Rating 8 - Good. 128 out of 1002 reviews
Rating 6 - Okay. 30 out of 1002 reviews
Rating 4 - Poor. 14 out of 1002 reviews
Rating 2 - Terrible. 16 out of 1002 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient location. Breakfast could be better.
Stayed 3 nights in Dec 2025

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff clean rooms. Excellent stay
Stayed 2 nights in Dec 2025

8/10 Good

stephen, quitman

Stayed 1 night in Oct 2025

10/10 Excellent

Sarah

Stayed 2 nights in Dec 2025

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel had a nice lobby and the rooms were excellent. The TV had streaming options, and the bed was very comfortable
Stayed 2 nights in Oct 2025

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ashley was amazing! From the initial greeting to the sweet words for my daughter. She’s a rock star!
Stayed 1 night in Dec 2025

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The AC could've been better. It wasn't as cool as I would've liked.
Stayed 1 night in Dec 2025

10/10 Excellent

Jonid

Liked: Cleanliness, staff & service, amenities
Great location and staff. Rooms were really nice but they need to be brighter. Breakfast is included which is great, but unfortunately very small variety and scrambled eggs were tasteless. Will definitely return
Stayed 3 nights in Dec 2025

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an ok room
Stayed 2 nights in Dec 2025

10/10 Excellent

Anthony

Stayed 1 night in Nov 2025

10/10 Excellent

Damaris

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room clean, excellent location near shooping and Restaurants. Good breakfast. 14 minutes to Mayo Clinic.
Stayed 1 night in Dec 2025

10/10 Excellent

Kendall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful experience at this hotel! The front desk called to confirm we were on our way. The beds were so comfortable and the room was spacious! The breakfast was delicious! The cinnamon rolls were huge and tasted amazing! We cannot wait to stay again!
Stayed 1 night in Dec 2025

10/10 Excellent

Evan

Stayed 1 night in Dec 2025

10/10 Excellent

RODNEY

Liked: Cleanliness, property conditions & facilities
Yes!! The property was well taken care of and the king size bed really comfortable. The room was very spacious. Thw staff was nice and thr breakfast was goos.
Stayed 3 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice refurbished rooms..
Stayed 1 night in Dec 2025

10/10 Excellent

Suzy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC quiet and comfortable. Walk in shower very nice, with great water pressure. Loved the snazzy mirror with built in lighting. Staff very friendly. Hot cinnamon rolls=yum! Very reasonable rate. Parking ample. Nice large windows in breakfast area overlooking a little pond. Location close to everything!
Stayed 2 nights in Dec 2025

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable and clean. We were in town to attend a jubilee at a local church and spent little time at the hotel but it was the second time we stayed at this Holiday Inn Express and will stay again the next time in town. Staff is very friendly and room is comfortable, clean, and convenient to a variety of good places to dine out.
Stayed 4 nights in Nov 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! The check-in was wonderful. The front desk service was excellent. Staff went out of their way to answer any questions we had! Highly recommend!
Stayed 1 night in Dec 2025

10/10 Excellent

Temita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Nov 2025

10/10 Excellent

Everth

Stayed 2 nights in Nov 2025

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate modern room close to I 95. Comfy bed. Cons: weak coffee, TV remote that requires cell phone activation and front desk people with zero personality. No other welcome amenity except TV saying Welcome, which is more greeting than the front desk person
Stayed 1 night in Nov 2025

10/10 Excellent

LAHCEN

Travelled with family
Liked: Amenities, property conditions & facilities
Ashleigh did a wonderful job by rebooking my reservation that was canceled in their system. I was frustrated because it was night and I didn't have many other options. Thank you, Ashleigh, for your excellent service.
Stayed 1 night in Nov 2025

10/10 Excellent

Cristina

Liked: Cleanliness, amenities, property conditions & facilities
East check in, clean room and very comfortable. Very convenient and comfortable for an overnight stop. Near shops and restaurant.
Stayed 1 night in Nov 2025

4/10 Poor

Ingrid

Disliked: Cleanliness, amenities, property conditions & facilities
Room
Stayed 1 night in Nov 2025

10/10 Excellent

Landon

Liked: Cleanliness, staff & service, property conditions & facilities
I had planned on only staying one night but decided to stay a second night. Talked to Robert at the front desk and he was very helpful in making that happen. The price for the second night was a little more but Robert gave me a great deal. He was helpful, polite and professional. Highly recommend this hotel
Stayed 1 night in Nov 2025