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Mercure Jakarta Simatupang

4.0 star property

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Photo gallery for Mercure Jakarta Simatupang

Exterior
Superior Room, 2 Single Beds | 8 bedrooms, in-room safe, desk, iron/ironing board
Exterior
Exterior
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Jl R A Kartini No 18, Lebak Bulus, Jakarta, Jakarta, 12440
  • Place, Poins Mall
    ‪5 min walk‬
  • Place, Nusantara Eye Clinic
    ‪6 min walk‬
  • Place, Cilandak Town Square
    ‪7 min drive‬
  • Airport, Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪46 min drive‬

Room options

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed | 8 bedrooms, in-room safe, desk, iron/ironing board

Privilege, Room, 1 King Bed

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 8 bedrooms, in-room safe, desk, iron/ironing board

Superior Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | View from room

Standard Room, 1 King Bed

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 8 bedrooms, in-room safe, desk, iron/ironing board

Suite, 1 King Bed

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | 8 bedrooms, in-room safe, desk, iron/ironing board

Superior Room, 2 Single Beds

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

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Hotel Kristal
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  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.2 out of 5, Very good, 258 reviews
The price is CHF 31
includes taxes & fees
6 Jun - 7 Jun
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About this property

Mercure Jakarta Simatupang

Along with an indoor pool, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a poolside bar. Housekeeping is available on request.
Mercure Jakarta Simatupang offers 232 air-conditioned accommodations with espresso makers and a safe. 50-inch LED televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, bidets and complimentary toiletries.

This Jakarta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
During your stay at Mercure Jakarta Simatupang, you'll be within walking distance of Cilandak Town Square. You'll find features such as free WiFi in public areas and free self-parking, plus 2 bars.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Biztro Graffiti, a bistro that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from Pondok Indah Mall and a few minutes from Pondok Indah Golf and Country Club
  • Airport shuttle service available for a fee
Mercure Jakarta Simatupang offers its guests a kids' pool, an indoor pool, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 4 meeting rooms. A rooftop terrace, spa services, and a garden are also featured at the business-friendly Mercure Jakarta Simatupang. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Jakarta hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Biztro Graffiti – This bistro specialises in international cuisine and serves breakfast, lunch and dinner.
MnM Lobby Lounge – This lobby lounge only serves light fare.
Karumba Rooftop Rum Bar – This poolside rooftop bar specialises in international cuisine and serves dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Happy hour is offered.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: IDR 157,300 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Biztro Graffiti
  • Karumba Rooftop Rum Bar
  • MnM Lobby Lounge

Things to do

  • 24-hour gym
  • Children's pool
  • Indoor pool
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Living room
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 18 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board on request
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Minimum check-in age - 17

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 157300 per person
  • Airport shuttle fee: IDR 399000 per vehicle (one-way, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Mercure Jakarta Simatupang offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Jakarta Mercure

Jakarta Simatupang

Mercure Jakarta

Mercure Jakarta Simatupang

Mercure Simatupang

Mercure Simatupang Hotel

Mercure Simatupang Hotel Jakarta

Mercure Simatupang Jakarta

Simatupang

Simatupang Jakarta

Mercure Jakarta Simatupang Hotel

Mercure Jakarta Simatupang Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 90 out of 246 reviews
Rating 8 - Good. 102 out of 246 reviews
Rating 6 - Okay. 43 out of 246 reviews
Rating 4 - Poor. 5 out of 246 reviews
Rating 2 - Terrible. 6 out of 246 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dorron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 5 nights in Feb 2023
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent food and service
Stayed 1 night in Jul 2024
Verified

8/10 Good

CHINMING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good service.
Stayed 1 night in Feb 2025
Verified

6/10 Okay

May Lin

Location
Stayed 2 nights in Feb 2025
Verified

6/10 Okay

Osamu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel itself is not that new, but the staff was friendly.
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

KONDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for mu business trip. I like the food in the restaurant!
Stayed 5 nights in Mar 2025
Verified

8/10 Good

Ingo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, good breakfast. Pool bar looks a bit run down and could use a makeover. Pool is VERY small :D
Stayed 3 nights in Feb 2025
Verified

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to go anywhere
Stayed 2 nights in Mar 2023
Verified

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities
I think the hotel is dated needs to revamp.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Dwipa

Liked: Staff & service, amenities, property conditions & facilities
I stay there after my surgery and they are very helpful stuff abd I feel so relax to enjoy my recovery there. The location near by hospital and restaurant as well.
Stayed 2 nights in Mar 2023
Verified

6/10 Okay

doo hyun

Liked: Staff & service
Overall it was ok
Stayed 4 nights in Aug 2024
Verified

6/10 Okay

masamitsu

Good
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

YICHUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reasonable price and kind staffs

I stayed this hotel for eight nights for business trip and I think the good point of this hotel is that their breakfast is good and there is a small gym but it's OK ,,plus staffs are very kind and I think room is quiet big enough compared with its price. I didn't know this when I was at this hotel, but when my flight was cancelled and I went to S***s b***n Simatupang hotel near this hotel,,,, I realized that Mercure Jakarta Simatupang hotel is much cleaner!
Stayed 8 nights in Nov 2024
Verified

10/10 Excellent

Dorron

Liked: Cleanliness, staff & service, amenities
very good
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Sondang Meyhwa Angeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service for the friendly and helpful staff. Room is clean, comfortable, and well-maintained facilities. Hotels in convenient and close to attractions, restaurants, and transportation options. It also offers stunning view. The check in and late check out went smooth with such efficiency and convenient process. They always served us with such warmth and friendly smiles. The restaurant offers a great varieties of food that will spoil the belly. The area of restaurant was clean and well-maintained. The staff are also attentive to our requests. I, frankly speaking, had enjoyable and pleasant stay and hope to come back whenever time permits. Thanks Team…
Stayed 6 nights in Nov 2024
Verified

8/10 Good

Chee Punn

Liked: Staff & service
Disliked: Cleanliness

Room cleaniness terrible!

1st time stayed in this hotel but it was terrible experience. I found 2 small crockcoach inside my room!
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Ibrahem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

N/A

N/A
Stayed 6 nights in Oct 2024
Verified

8/10 Good

Verified traveller

Liked: Staff & service
The staff at the Mercure were very kind and super helpful. The breakfast was a great range and the coffee was good. The pool was not in action but the area up near the pool was a great spot to sit and watch the clouds roll through. The downside was that there was a lot of mold in the bathroom shower area, and the bathroom floors around the toilet and general area didn't seem as clean as they could be. Also, the shower was not pleasant to use - one shower head kept facing the wall and I had to hold it and the rain shower spurted everywhere.
Stayed 2 nights in Jan 2024
Verified

6/10 Okay

Verified traveller

Liked: Room comfort
Hotel is OK a bit run down. Found stains on the chair, and the shower tray also looks stain and worn down. Asked for extra mineral water, they said it's chargeable and I said OK, but it never came up. Bed is a bit hard as well. I guess you get what you pay for.
Stayed 2 nights in Sep 2023
Verified

6/10 Okay

clive

Liked: Cleanliness, property conditions & facilities, room comfort

wake up!

have been before. arrived late night - asked the desk staff for an early morning call (flight to catch). the person understood and pressed some buttons and confirmed. No one woke me - luckily i set my phone alarm. this should NOT happen
Stayed 1 night in Mar 2023
Verified

6/10 Okay

Jongha

Disliked: Cleanliness, property conditions & facilities, room comfort

Is it Mercury ?

Not clean & smelly. Breakfast is worst ! I asked to fix the safe box in room but never fixed during my 1 week stay.
Stayed 5 nights in Jul 2022
Verified

6/10 Okay

LIANGYOU

Liked: Staff & service
Was disappointed this time round. Round was 817, the flooring at the toilet entrance was in bad shape, which could injure someone. The shower pressure was very low and the room has a smell when I entered
Stayed 1 night in Sep 2022
Verified

4/10 Poor

Afzal

Disliked: Staff & service
Overpriced hotel, very far from the city. Staff unreliable as they do not respect privacy (scanned my friends passport and left it on the scanner and denied having this with them, which resulted in a big discussion until another desk clerk opened the scanner and found the passport)and will try to overcharge you (recalculate conversion fees from either USD/EUR to the current day rate) despite agrees fee conversion in IDR. Restaurant is overpriced for bad quality and portion size, non-English speaking staff. Ordered a paste dish with oil and sun-dried tomatoes and received one plate with 15 pieces of penne (serious) and half of a fresh cherry tomato. No sun-dried tomato at all. Pasta was less than dente...Total rip off really and not worth visiting.
Stayed 2 nights in Dec 2024
Verified

4/10 Poor

jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities

What went wrong with Mercure simatpang Jakarta

So I’ve stayed here a few times and it’s always been ok this time a noticable difference 1 ordered room service nothing arrived !! 2 tried to use the safe it didn’t work and it also wasn’t fixed in position so anyone could if it worked take the entire safe !! 3 yes there was a fridge but not plugged in !!!! Easy to fix just plug it in 4 tv no stations the antenna was unplugged fixed it. !!! 5 toilet hose leaked 6 parts of the sink decor damaged didn’t look great 7 sink plug didn’t work can’t hold water in sink All in all the hotel is on the decline since my last visit seems no maintenance is done 8 used the gym the treadmill works but the stop and emergency stop don’t not an issue for me but someone may get injured if they can’t stop it Probably won’t stay here again the hotel is in need of some regular maintenance I noticed that the room floor wasn’t cleaned or vacuumed during. 3 day stay ( as I had left some crumbs on the floor under the desk on day one and still there on day 3 ) And the towels had brown marks on and were not changed daily
Probably missing the point of a safe if you can run off with it !!!!!!!! But regardless it didn’t work so useless
Stayed 3 nights in Feb 2025