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The Ritz-Carlton Jakarta, Pacific Place

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Photo gallery for The Ritz-Carlton Jakarta, Pacific Place

Reception
Garden
Lounge
Breakfast, lunch, dinner and brunch served
Pacific Suite, Club Lounge Access | Bathroom | Separate bathtub and shower, designer toiletries, hair dryer, bathrobes

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Jalan Jendral Sudirman Kav 52-53, Sudirman Central Business District, Jakarta, Jakarta, 12190
  • Place, Pacific Place
    ‪1 min walk‬
  • Place, Kidzania
    ‪2 min walk‬
  • Place, Gelora Bung Karno Stadium
    ‪4 min drive‬
  • Airport, Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪39 min drive‬

Room options

View all photos for Guest Room, Club Lounge Access

Premium bedding, minibar, in-room safe, desk

Guest Room, Club Lounge Access

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Larger Guest Room, Club Lounge Access

Premium bedding, minibar, in-room safe, desk

Larger Guest Room, Club Lounge Access

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Club Room, Multiple Beds, Non Smoking

Club Room, Multiple Beds, Non Smoking | Premium bedding, minibar, in-room safe, desk

Club Room, Multiple Beds, Non Smoking

  • City view
  • 73 sq m
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Pacific Suite, Club Lounge Access

Pacific Suite, Club Lounge Access | Premium bedding, minibar, in-room safe, desk

Pacific Suite, Club Lounge Access

  • City view
  • 104 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Mayfair, Club Suite, 1 King Bed, City View

Mayfair, Club Suite, 1 King Bed, City View | Premium bedding, minibar, in-room safe, desk

Mayfair, Club Suite, 1 King Bed, City View

7.0 out of 10
Good
(2 reviews)
  • City view
  • 104 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for The Ritz-Carlton Suite, Club Lounge Access

The Ritz-Carlton Suite, Club Lounge Access | Premium bedding, minibar, in-room safe, desk

The Ritz-Carlton Suite, Club Lounge Access

  • City view
  • 104 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, Club Lounge Access

Presidential Suite, Club Lounge Access | Premium bedding, minibar, in-room safe, desk

Presidential Suite, Club Lounge Access

  • City view
  • 330 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Royal Suite, 1 King Bed, Non Smoking, City View

Royal Suite, 1 King Bed, Non Smoking, City View | Premium bedding, minibar, in-room safe, desk

Royal Suite, 1 King Bed, Non Smoking, City View

  • City view
  • 118 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room, 1 Double Bed, Non Smoking

Premier Room, 1 Double Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Premier Room, 1 Double Bed, Non Smoking

  • City view
  • 66 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 Double Bed, Non Smoking

Premium Room, 1 Double Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Premium Room, 1 Double Bed, Non Smoking

  • City view
  • 82 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

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About this property

The Ritz-Carlton Jakarta, Pacific Place

Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. Housekeeping is available on request.
The Ritz-Carlton Jakarta, Pacific Place offers 62 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

This Jakarta hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. In-room massages and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

With your stay at The Ritz-Carlton Jakarta, Pacific Place, you're connected to a shopping centre and just a quick walk from Pacific Place. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi and wired Internet
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with facials, deep-tissue massages or body scrubs at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Pacific Place and Kidzania
Some rates at The Ritz-Carlton Jakarta, Pacific Place are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Ritz-Carlton Jakarta, Pacific Place offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 38750 square feet (3600 square metres) and includes a conference centre. A hot tub, a sauna, and spa services are also featured at the luxury The Ritz-Carlton Jakarta, Pacific Place. Self parking is free.

This 5-star Jakarta hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:00 AM to 10:00 AM.
PASOLA Jakarta – This buffet restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Late-night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at The Ritz-Carlton Jakarta, Pacific Place are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Valet parking on site (USD 6 per day)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • PASOLA Jakarta

Things to do

  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Free children's club
  • Free supervised activities for children
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (38,750 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height electrical sockets in bathroom
  • Portable bathtub seat
  • Thin carpet in room
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch LED TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 17

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 60.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 24 per person
  • Valet parking fee: USD 6 per day
  • Rollaway bed fee: USD 60.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
Property Registration Number 55110, 9120404332264

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 10 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Jakarta Ritz-Carlton Pacific Place
Pacific Place Jakarta Ritz-Carlton
Ritz-Carlton Jakarta Pacific
Ritz-Carlton Jakarta Pacific Place
Ritz-Carlton Pacific
Ritz-Carlton Pacific Jakarta
Ritz-Carlton Pacific Place
Ritz-Carlton Pacific Place Hotel
Ritz-Carlton Pacific Place Hotel Jakarta
Ritz-Carlton Pacific Place Jakarta
Ritz-Carlton Jakarta Pacific Place Hotel
The Ritz Carlton Jakarta Pacific Place
The Ritz-Carlton Jakarta, Pacific Place Hotel
The Ritz-Carlton Jakarta, Pacific Place Jakarta
The Ritz-Carlton Jakarta, Pacific Place Hotel Jakarta

The Ritz-Carlton Jakarta, Pacific Place Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 154 out of 189 reviews
Rating 8 - Good. 27 out of 189 reviews
Rating 6 - Okay. 3 out of 189 reviews
Rating 4 - Poor. 1 out of 189 reviews
Rating 2 - Terrible. 4 out of 189 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

ASHLEY

Liked: Cleanliness, amenities, property conditions & facilities
Room was very spacious. Staff were exceptionally helpful and so polite. Location is great too - access to Pacific Mall through the lobby. Club lounge very useful too
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was super clean and the staffs were amazing. They went above and beyond to provide us the best service you can possibly think of. They also catered us with late checkout as our flight was in the evening, which is very thoughtful.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best 5* hotel choice in Jakarta

Amazing stay thanks to an incredible staff.
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

Zeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

Amazing/pro/friendly hotel staff. Room was nice n spacious, its my 3rd time staying there and will continue to do so in my next visit to JKT. Cheers!!!
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Bashayer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
incredible staff and service.
Stayed 4 nights in Aug 2022
Verified

10/10 Excellent

Rodherick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding stay at the Ritz-Carlton. Great central location for many restaurants and bars, shopping and other activities. The staff was outstanding and everything was instantly made perfect and ready to go!
Stayed 1 night in May 2024
Verified

10/10 Excellent

Henky

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing, I would give 6 stars if I can. The location is also in the central location.
Stayed 17 nights in Jan 2025
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To all the workers and staff here at Ritz Carlton Pacific Place! Your impeccable attention to guest experience in nearly every detail is only outshined by the culture and warmth you share with a smile in your greetings; so thank to each and every one of you. It’s all to you; “bagus” Ladies and Gentlemen who remind me every time I stay why we choose Ritz; the last hotel chain I still feel excited to book a room in. So thank you :) With warm regards I bid you farewell, and until next time Thank You! - WALKER
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Rachimi aji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable staycation with family

So enjoyable staycation and they have an additional tent although its charge but its worth for your kids to be happy. The club lounge facilities all day eat so full and yummy. Ana the person in the lounge very helpful and friendly all the staff awesome.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

jukka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Outstanding. Best hotel we have ever been by any measures. Its impossible to have better service than in this place. Very good breakfast and lunch buffet. Pool area is beautiful. And the view over city is great. We just loved the place and did i mention the service!!!
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Vincent Andretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot say enough nice things about our stay here. The staff was absolutely incredible at every step from supporting booking bars and restaurants to accommodating our requests. We truly felt like friends by the end of our trip. They remembered details of where we’d been (Bali) and our flight times leaving which was just such a nice touch. The room was super spacious and the food was absolutely delicious. We enjoyed the pool and the massage at the spa was 10/10. We really, really loved our stay!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Po-Han

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This time is completely different experience, room is much newer and much quieter.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Rachimi aji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Remarkable moment everytime i stay in here.

Everytime i stay in this hotel always a remarkable time and different moment and surprise…. My daughter love to stay in here and its feels like home. The staff is very kind, helpful, lovely and friendly…. One person that i knew is Ibu Dian one of the superior on the restaurant. She is very helpful… thank you.
Welcome drink
Cake birthday as welcome in the room
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Po-Han

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Suite position is not great, with air-condition cooling tower just outside below the room, it’s extremely noisy for a five star hotel.
Stayed 1 night in Oct 2024
Verified

8/10 Good

Timothy Christopher

Liked: Cleanliness, staff & service, property conditions & facilities

Good Stay, Not-so-great pre-stay experience.

Had a wonderful time staying at the hotel for a quick family getaway. We were celebrating our son's birthday when we stayed in the hotel, and overall it was a good experience. The team prepared, what I assumed was the standard setup for children staying in the hotel, with balloons, a tent, and a sweet treat, which were all appreciated. We stayed in a suite, so it was quite spacious, although I would say it's smaller than some other hotels we stayed in. Regardless, it was more than enough and the most underrated bit is how sound-proof everything was. Unlike our experience in another hotel, the noise from the street was not that disturbing and we got a sound sleep, which is always good. Never liked the access to the hotel, because it got quite complicated, from parking, having to go into the mall, find an elevator, go up, go in, go into another elevator, arrive, and for some guests, having to change elevator to get to your room. But I definitely would say, the lounge was the main plus point. Being able to get something to eat at every hour of the day was an underrated benefit, and staying close to the lounge definitely made us enjoy that benefit even more. I would like to point out, however, the pre-stay experience which was horrible. Tried to find a chat feature to ask about the rooms which I cannot find anywhere. So I DM'ed the hotel through social media, and I got transferred few times before finally able to get to the real contact person. Overall, a good stay
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vi hade ett fantastiskt rum som var stort som en lägenhet. Då en av oss var förkyld så använde vi mycket room service, som fungerade utmärkt. De indonesiska rätterna rekommenderas. Det kändes som att hotellpersonalen verkligen gjorde sitt yttersta för att vi skulle trivas.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Miyoko

Liked: Cleanliness, staff & service, amenities
素晴らしい対応でした。ANAさん、ありがとうございました。
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Cheol Whan

Liked: Cleanliness, amenities, property conditions & facilities
깨끗하고 찬절함.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

DAISUKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

すごかった

ほぼ全てにおいてサービスが行き届いていた。 とても快適に過ごすことができました。 ただ夕食のビュッフェは、味も種類も期待より下回った。 でも飲み放題だったので、お酒を飲む人はいいかもしれない。
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

cinara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incrível

Eu e meu marido nos hospedamos num quarto com acesso ao clube, o que valeu muito a pena. Os funcionários são excelentes e muito amáveis. A comida é maravilhosa. Recomendo demais!
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

MASAKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの気遣いが素晴らしかったです。
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

SEONYOUNG

Liked: Cleanliness, property conditions & facilities, room comfort

리츠칼튼 좋아요

방도 크고 깨끗함 욕실 최상 전망 좋음
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Mio

Liked: Cleanliness, staff & service
スタッフの方みなさん親切でフレンドリー 部屋が広くて快適
Stayed 1 night in Oct 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
코로나 시국이지만, 잠시 바람 쐴겸 호텔스테이 2박했습니다. 조식도, 룸컨디션도,라운지 서비스도 좋았습니다. (코로나때문에 레스토랑이 활성화가 안되서 주문해 먹는 시스템이 대부분이었는데 맛은 좋았습니다) 딱 하나 실망했던건 수영장 컨디션. 하수구 냄새가 너무 나서 참다 참다 나와버렸어요ㅜㅜ 물에서 나는 냄새는 아닌거 같고 어디선가 풍겨오는 오수 냄새였는데 비위가 상해 힘들더라구요
Stayed 2 nights in May 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffnya sangat ramah.. kami merayakan anniversary dan diberikan dekorasi.. its so memorable.. thank you Ritz Carlton..
Stayed 1 night in May 2021