Rooms seem new, clean. Staff tried to help but struggled tremendously even with the translating app. Staff seems not quite trained, did not know how to use their own map. Too many people, none knows how to use the app well. If the hotel caters to tourists, they need to provide broad language skills.
We liked the bed, the self cleaning clothes machine. The gym needs work. The restaurant being closed was inconvenient
The coffee place attendant was Extremely Rude. Even though we showed up first, she took care of six young people who kept trickling in one after the other. We waited for 30 minutes and she didn't start on our order because she decided it was ok to make us wait and not the people who came after us. This was an extremely unwelcoming behavior to tourists. All others were local people.