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Prima Palace Hotel

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Photo gallery for Prima Palace Hotel

Lobby
Front of property
Dinner served
Lobby
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View in a map
2 Pines Street, Jerusalem, 9128002
  • Place, Machane Yehuda Market
    ‪3 min walk‬
  • Place, Ben Yehuda Street
    ‪5 min walk‬
  • Place, Mamilla Mall
    ‪17 min walk‬
  • Airport, Tel Aviv (TLV-Ben Gurion)
    ‪52 min drive‬

Room options

View all photos for Superior Twin Room

Superior Twin Room | In-room safe, individually decorated, individually furnished, desk

Superior Twin Room

8.4 out of 10
Very good
(11 reviews)
  • 17 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Comfort New

Comfort New | In-room safe, individually decorated, individually furnished, desk

Comfort New

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior New

Superior New | In-room safe, individually decorated, individually furnished, desk

Superior New

  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for New Deluxe

In-room safe, individually decorated, individually furnished, desk

New Deluxe

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room | In-room safe, individually decorated, individually furnished, desk

Deluxe Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Balcony

Deluxe Twin Room, Balcony | In-room safe, individually decorated, individually furnished, desk

Deluxe Twin Room, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

Prima Palace Hotel

Along with a restaurant, this smoke-free hotel has concierge services and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk and tour/ticket assistance.
Prima Palace Hotel offers 76 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually furnished and decorated. 32-inch LCD televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

This Jerusalem hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

During your stay at Prima Palace Hotel, you're just a quick walk from Machane Yehuda Market. You'll find features such as free WiFi in public areas, plus a restaurant and breakfast (surcharge).
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served weekdays for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 4-minute walk from Machane Yehuda Market and 7 minutes on foot from Ben Yehuda Street
There's a restaurant on site. Public spaces have free WiFi. A terrace, multilingual staff, and tour/ticket assistance are also featured at Prima Palace Hotel.

This 3-star Jerusalem hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 7:00 AM and 10:30 AM.
Barrakat Hall – This restaurant only serves dinner. A children's menu is available.
Shoham Hall – This restaurant only serves breakfast. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Weekday buffet breakfast available 7:00 AM to 10:30 AM for a fee: ILS 80 for adults and ILS 40 for children
  • A restaurant

Restaurants on site

  • Barrakat Hall
  • Shoham Hall

Family friendly

  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Low-height counter and sink
  • No lift
  • Wheelchair accessibility

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-in time ends at 8 PM on Fridays and Jewish holidays, and check-in on Saturdays starts after 10 PM.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Israel value-added tax (VAT) at 18%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Israel.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately ILS 80 for adults and from ILS 40 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Property is also known as

Hotel Prima Palace
Prima Palace
Prima Palace Hotel
Prima Palace Hotel Jerusalem
Prima Palace Jerusalem
Prima Palace Hotel Hotel
Prima Palace Hotel Jerusalem
Prima Palace Hotel Hotel Jerusalem

Prima Palace Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 170 out of 384 reviews
Rating 8 - Good. 127 out of 384 reviews
Rating 6 - Okay. 47 out of 384 reviews
Rating 4 - Poor. 21 out of 384 reviews
Rating 2 - Terrible. 19 out of 384 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

michael and shoshana

Liked: Cleanliness
Food great & overall very nice place.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

sarah

Liked: Cleanliness, amenities, property conditions & facilities
nice staff, clean room, very cozy hotel.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

ahron hoffman

Liked: Cleanliness, staff & service, amenities
The hotel is a nice experience, and good breakfast
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

yochonon

Liked: Cleanliness, amenities, property conditions & facilities
Good as usual. Great breakfast.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Fruma

Liked: Cleanliness, amenities
Dina and Ahmed at the front desk were super nice.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and facility. Very kind staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Aytan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel, great location and close to everything
Stayed 6 nights in Sep 2024
Verified

10/10 Excellent

RIVKA

Liked: Cleanliness, amenities, property conditions & facilities
Great stay, friendly staff, place was clean and breakfast was amazing. Thank you. We will come again.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located , great staff
Stayed 7 nights in Aug 2023
Verified

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay. Looking forward to visiting again soon.
Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible hotel for kosher travellers. Not many other options for those who keep Mehadrin.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
A decent hotel conveniently located
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Debbie

Liked: Cleanliness
Room clean, though basic. Would be nice to have at least a bottle of water. Comfortable bed.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

zipporah

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service
It is always on a high level standard. They were all very courteous the whole time
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

michal

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing small hotel in a very diverse area. Staff was very accommodating great place to stay.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Outstanding hotel home away from home, clean friendly staff and has everything you would want from a hotel,with the staff going and extra mile, particularly Avi Dina and Faisel
Stayed 3 nights in Feb 2023
Verified

10/10 Excellent

Eliezer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, great food , awesome staff ! Would definitely come back!
Stayed 8 nights in Aug 2022
Verified

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautifully kept
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Ramiro

Liked: Cleanliness, staff & service
Well located decent property.
Stayed 4 nights in Jun 2023
Verified

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food was average. Good but not over the top
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Joel

Liked: Cleanliness, staff & service, amenities
Property has refurbished much better then it used to be still not a beautiful place but very convenient
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, breakfast was suberb
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

Location
Stayed 3 nights in Jul 2024