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Alila Wuzhen, Zhejiang

5.0 star property

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Photo gallery for Alila Wuzhen, Zhejiang

Guests can enjoy a refreshing dip in the pool surrounded by lush greenery.
Relax in a spacious room with a central seating area, dining table, and mounted TV.
Experience the serene ambiance of this contemporary outdoor space, featuring a pathway flanked by illuminated mesh structures and interlocking tile flooring.
Relax in a serene space with a large bed and TV, surrounded by natural views.
Relax in a serene bathroom with a bathtub, natural light pouring in through a large window.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Breakfast available
  • 24/7 front desk
  • Spa

Explore the area

Map
No. 939, Ziye East Road, Wuzhen Township, Jiaxing, Zhejiang
  • Wuzhen Scenic Area
    ‪15 min walk‬
  • Nanxun Old Town
    ‪20 min drive‬
  • Jiangnan Mall
    ‪30 min drive‬

Room options

View all photos for Villa, Garden Area

Relax in a spacious bedroom with a large bed, bedside tables, and a seating area.

Villa, Garden Area

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden Area

Relax in this serene bedroom with a large bed, TV, and balcony access to lush views.

Room, 1 King Bed, Garden Area

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, 2 Single Beds (Loft)

Relax in a spacious room with a large bed, sofa, and armchairs, plus a flat-screen TV and a window with a view.

Twin Room, 2 Single Beds (Loft)

  • Sleeps 3
  • 2 Single Beds

View all photos for Villa, Private Pool

Relax in a spacious room with a large bed, bench seating, and a window offering a view of the outdoor area.

Villa, Private Pool

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Single Beds, Garden Area

Relax in a spacious bedroom with a large bed, bedside tables, and a seating area.

Double Room, 2 Single Beds, Garden Area

  • Sleeps 3
  • 2 Single Beds

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  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, (18)
The price is CHF 82
for 1 room
includes taxes & fees
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About this property

Alila Wuzhen, Zhejiang

Riverwalk hotel with 2 restaurants and bars/lounges
Along with 2 restaurants, this smoke-free hotel has an indoor pool and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a snack bar/deli and a coffee shop/cafe are on-site.
Alila Wuzhen, Zhejiang offers 125 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. A pillow menu is available. LCD televisions are featured in guestrooms.

Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
During your stay at Alila Wuzhen, Zhejiang, you'll be within walking distance of Wuzhen Scenic Area. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy Fusion cuisine with garden views at Shui Shi Kou, one of the property's 2 restaurants and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from Wuzhen Scenic Area and 12 minutes from Hongshancun Scenic Spot
Alila Wuzhen, Zhejiang offers its guests a seasonal outdoor pool, an indoor pool, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 6458 square feet (600 square metres) and includes conference space. Spa services, a library, and a terrace are also featured at the luxury Alila Wuzhen, Zhejiang. Limited free parking is available on a first-come, first-served basis.

This 5-star Jiaxing hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.
Shui Shi Kou – This poolside restaurant specialises in Fusion cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open 24 hours.
Si Shui – This poolside restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
San Bai – On-site bar. Open daily.
Kao Hua Ting – On-site pub. Guests can enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: CNY 188 for adults and CNY 94 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Kao Hua Ting
  • San Bai
  • Shui Shi Kou
  • Si Shui

Things to do

  • 24-hour gym
  • Indoor pool
  • Library
  • Seasonal outdoor pool

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,458 square feet of conference space

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Alila Wuzhen, Zhejiang

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 400.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 2000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately CNY 188 for adults and from CNY 94 for children
  • Rollaway bed fee: CNY 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in April and close in October.
  • Pool access available from 10:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Alila Wuzhen Hotel Jiaxing
Alila Wuzhen Jiaxing
Alila Wuzhen, Zhejiang Hotel
Alila Wuzhen, Zhejiang Jiaxing
Alila Wuzhen, Zhejiang Hotel Jiaxing

Alila Wuzhen, Zhejiang Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 10 out of 17 reviews
Rating 8 - Good. 5 out of 17 reviews
Rating 6 - Okay. 0 out of 17 reviews
Rating 4 - Poor. 1 out of 17 reviews
Rating 2 - Terrible. 1 out of 17 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Stayed 1 night in Apr 2025

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Geaik Theng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern and architecturally hotel.

This is a very unique hotel. Very modern architecture looks with big space around the premises. Rooms are big with patio. The rooms have a very high ceiling. The bathroom are so big. They even upgrade us to a suite. Even better.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kotchanipar

Stayed 2 nights in Mar 2024

4/10 Poor

Katheleen

Disliked: Cleanliness, property conditions & facilities
The room has a musky and moldy bad smell. TV was not working properly. Did mention to staff about the smell, they offered 2 other rooms and all were equally smelly. Took one that I thought smell the least but turns out the whole night it just got worst. Sheets were very moist, so uncomfortable and smelly. Couldn’t sleep as I had hard time breathing, the smell was just so bad. Had diarrhea after dining at the only restaurant available there. Saw cockroach in the room. For alila standard, this is probably the worst experience ever. It shouldn’t been rated 4/5 star hotel. Probably 1 star Request for check out the next day. Had to scram to look for another hotel elsewhere. Staff was going to charge me full price including the meal had I not raise concern. They didn’t seem to understand English much. They did waive off the meal in the end and did gave me some discount on the room. I asked the staff to arrange transport for me to other hotel, they did but they made me pay for the transport even though I had to leave because of the poor hotel condition. I had hard time trying to book another hotel as I’m not familiar with the city, the driver was kind enough to help me and drove me to another hotel where I could instantly book a room on the spot which cost half of what alila was charging and condition of the room was much better with no smell in the room.
Stayed 2 nights in Sep 2023

8/10 Good

jianqing

Stayed 1 night in Jan 2021

10/10 Excellent

niels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great option in Wuzhen

nice design, pleasant simple service and lovely experience in convenient location
Stayed 1 night in Jun 2020

10/10 Excellent

Chong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service by Victor

We left some of our belongings in the hotel and the Hotel’s service person Victor was extremely helpful and went the extra mile to send our belongings to our hotel in shanghai. Thank you very much Victor for your assistance.
Stayed 1 night in Dec 2019

8/10 Good

Chee Mun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel and we were upgraded to a bigger room. Service was fantastic , only thing was the hotel could be a lot more lively in terms of lounges performances and perhaps station more staff to make sure the floor at the swimming pool are dry
Stayed 1 night in Dec 2019

8/10 Good

Yin Ching Winnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than they allowed hotel guests performing at the bar (with not so good voice), understood it might be memorable for their own group of friends but other guests might not enjoying the non-prof. performance. The rest of what the hotel has provide pretty much satisfying.
Stayed 1 night in Jun 2019

8/10 Good

yuxiao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

失望

房間內整體殘舊，房間內霉味十足！
Stayed 1 night in Dec 2024

10/10 Excellent

LIH-SHIANG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Yixuan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
因完全是因為這家酒店才來的烏鎮, 酒店的設計很棒, 很安靜很放鬆尤其是酒店的氛圍很好是照片上拍不出來的 ! 房間很大, 服務人員很親切 ! 很喜歡
Stayed 1 night in Jan 2022

10/10 Excellent

WEN YUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整体都非常满意 期待下一次入住
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019