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Palazzo Hotel

5.0 star property

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Photo gallery for Palazzo Hotel

Relax by the pool surrounded by lounge chairs and umbrellas in a comfortable setting.
Relax in a serene outdoor space surrounded by lush greenery and comfortable seating.
Experience the grandeur of our lobby, featuring a stunning chandelier, cityscape painting, and elegant columns.
Experience the grandeur of this beautifully designed space with high ceilings, large columns, and arched doorways.
Classic architecture with a symmetrical facade, arched windows, and a second-floor balcony.

Popular amenities

  • Bar
  • Spa
  • Parking included
  • Room service

Explore the area

Map
Montecasino Boulevard, Fourways, Sandton, Gauteng, 2021
  • Montecasino
    ‪2 min walk‬
  • Fourways Mall
    ‪8 min walk‬
  • Sandton City Mall
    ‪12 min drive‬
  • Johannesburg (JNB-O.R. Tambo Intl.)
    ‪26 min drive‬

Room options

View all photos for Presidential Suite

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Presidential Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Suite

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Double Room

9.6 out of 10
Exceptional
(8 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room

Executive Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Room

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room

7.8 out of 10
Good
(8 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 King Bed

View all photos for Penthouse

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Penthouse

  • Sleeps 9
  • 3 King Beds

View all photos for Deluxe Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room

10.0 out of 10
Exceptional
(5 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Experience the grandeur of our lobby, featuring a stunning chandelier and elegant columns.

Pivot Hotel Montecasino

  • Pool
  • Spa
  • Kids pool
  • Free WiFi
4.6 out of 5, Wonderful, (319)
The price is CHF 126
for 1 room
includes taxes & fees
6 Aug - 7 Aug
Pivot Hotel Montecasino

About this property

Palazzo Hotel

Luxury hotel with spa services and 24-hour front desk
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, spa services and 24-hour room service.
Palazzo Hotel offers 246 accommodations with iPod docking stations and minibars. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and designer toiletries.

This Johannesburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include a hairdryer and blackout curtains. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the on-site spa services. Services include body wraps, body scrubs, body treatments and manicures and pedicures.
Our customers tell us that they can't get enough of the helpful staff at Palazzo Hotel. During your stay, you're just a quick walk from Montecasino. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Medeo
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and meeting rooms
  • Steps from Montecasino and 11 minutes by car from Sandton City Mall
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

WiFi is free in public spaces. An outdoor pool, spa services, and a terrace are also featured at the luxury Palazzo Hotel. Self parking is free.

Smoking is allowed in designated areas at this 5-star Johannesburg hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Medeo – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Late-night fare is available from 24-hour room service.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 325 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Medeo

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for ZAR 325 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately ZAR 325 per person
  • Rollaway bed fee: ZAR 325 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Montecasino Palazzo
Palazzo Montecasino
Palazzo Montecasino Hotel
Palazzo Montecasino Hotel Johannesburg
Palazzo Montecasino Johannesburg
Palazzo Hotel Johannesburg
Palazzo Hotel Sandton
Palazzo Johannesburg
The Palazzo At Montecasino
Palazzo Sandton

Palazzo Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 341 out of 471 reviews
Rating 8 - Good. 75 out of 471 reviews
Rating 6 - Okay. 28 out of 471 reviews
Rating 4 - Poor. 13 out of 471 reviews
Rating 2 - Terrible. 14 out of 471 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the building and grounds were so beautiful
Stayed 2 nights in Apr 2025

10/10 Excellent

shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with amazing staff
Stayed 2 nights in Apr 2025

10/10 Excellent

Nico

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Philip

Stayed 1 night in Apr 2025

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip and a only a small walk into montecasino for plenty of restaurant
Stayed 2 nights in Apr 2025

6/10 Okay

piara

Stayed 2 nights in Mar 2025

4/10 Poor

piara

Stayed 2 nights in Mar 2025

2/10 Terrible

piara

Stayed 2 nights in Mar 2025

10/10 Excellent

Coenraad

Stayed 1 night in Jan 2025

4/10 Poor

Rohit

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Nice people but really bad experience with hotel

Cockroaches in room. One below bed and 2 in the bathroom. I got a room change because of this. New room did not have bedside lamp in working condition and door not in working condition I also was not given a proper receipt for my stay and it’s been 2 days and I go to a hold for over 10 mins from an international call. I cannot imagine any other hotel of such stature not picking up a telephone line after more than a few seconds on an IVR. I am calling on their published numbers It’s pathetic service for such a nice property
Stayed 3 nights in Mar 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my4 th time to the property the staff is excellent!
Stayed 3 nights in Mar 2025

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Karl

Stayed 4 nights in Feb 2025

10/10 Excellent

Vironica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Elegant, oriental venue

Beautiful place, the best shower from all hotels I have stayed at.
Stayed 2 nights in Mar 2025

10/10 Excellent

Dawn

Great property. Great Service
Stayed 1 night in Mar 2025

10/10 Excellent

Sphamandla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The most amazing hotel in Johannesburg

I stayed for one night with my two daughters 8 and 4 year old. We totally love the hotel and look forward to an even longer stay with you. Amazing facilities and friendly staff
Stayed 1 night in Mar 2025

6/10 Okay

Brett

Stayed 1 night in Feb 2025

6/10 Okay

John

Palazzo- MonteCasino

We booked a deluxe room because it had an outside space. The room was dark with poor lighting making it virtually impossible for my wife to do her makeup or for me to shave. We had to continually ask for items that were complimentary to be put in the room ( tea, coffee etc). The front of house were bordering on rude and the guy Elliot in charge of customer services was a complete liar, which led to a stressful time. The place is in need of decoration and updating as it’s supposed to be a top quality establishment. The tv was dated and could not be tuned in properly with no menu or any way to find out what programs were playing. The outside seating area gave a lovely view of the gardens ( that are magnificent) but the table and chairs were never cleaned. The pool area and all the outside spaces are lovely and probably the best features of the hotel. Some positives but overall disappointing. Photos showing poor quality tv , the lines are all over the screen and broken light that was supposed to have been fixed .
Stayed 7 nights in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Vironica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Uchenna

Stayed 1 night in Jan 2025

8/10 Good

Gokhan

Stayed 2 nights in Jan 2025

2/10 Terrible

ney

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025