Unfortunately, it started with missing check-in instructions, so we finally got them after an unanswered message and a phone call (although the first email was still missing after calling). The URL to the guidebook doesn't work since it was written with xxxx instead of the actual UR. We didn't need it, but it was kind of a big miss. Towel hangers were falling off the wall in two bathrooms and one kitchen cabinet door. Apart from that, the place was okay overall. We did email the property owner about a possible humidifier since it was so dry, and the heat had to be on at all times to stay over 64F. While it's okay if they didn't have one, they said they would get back to us but didn't. After two more emails, nothing... That wasn't very reassuring.