Communication with the property manager was great, he texted us hours before check in time with all of the instructions and even gave us early check in (too bad our flight got in later).
Once we got to the condo, check in was easy. However, once the staff at the resort knew that you were renting your condo from VRBO their attitude completely changed. They were unwilling to give us more linens (we were wanting more blankets and pillows), they did not want to accept a door dash delivery for us and hold it up front at their front desk for a couple of hours and we could not use the luggage cart to haul our luggage and groceries upstairs. They told us the luggage cart was only their condo guests and we would have to pay extra to use the cart. They told us we could use extra carts located in their parking garage, which ended up being grocery carts... The towel exchange was very nice, exchanging pools towels at anytime was a huge perk.
The resort was beautiful, grounds were lovely. But on one of our pool days we noticed that there was dog poop in the grass right next to the lawn chairs, so that was a bit off-putting.
Location of the condo is great. Walking distance to an ABC store, coffee stands, little restaurants and stores. There was also a great beach area to sit at and wade in the water but we did not swim in this area because it was a little choppy but other people were snorkeling and swimming.
The condo unit itself was decent, a little outdated but it was clean. The balcony was great and the view was beautiful. There were a couple security cameras in unit located in the corners of the ceiling, it looked like it could be personal home security cameras so that was a little odd... We wish the condo was more equipped with a couple of items like extra blankets, pillows, board games, movies, books, wine glasses, wine opener, beach supplies. Previous VRBO's in Hawaii have had these types of things so we were just surprised this unit did not have these items. The sleeper sofa was awful, it was like sleeping on box spring wires so unfortunately we had to go out and buy an air mattress to sleep on.
It was a great girls trip overall, weather was beautiful and we saw a ton of whales which was awesome.