We had planned an exciting trip to Hawaii, but upon arrival to this property, we encountered a serious issue: live roaches were found on the counters, floors, walls, in the cabinets, and drawers. We immediately contacted the host, who advised us to use the roach spray under the sink and manage the situation ourselves.Despite our efforts to communicate our concerns, providing videos and pictures, and continue discovering more roaches each day, the situation remained unresolved. We ended up checking out early and securing another property, which resulted in an unexpected, last-minute expense, particularly in Hawaii's high-demand market.A week after our departure, the property manager finally reached out, stating that the property had been inspected and no infestation was found. Which is NOT consistent with the live videos and photos we sent them. They offered a partial refund of 220, but it has now been a week, and we have yet to receive this refund.We are extremely disappointed with the lack of responsiveness and the unsatisfactory handling of this matter.