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The Elms Hotel & Spa, a Destination by Hyatt Hotel

4.0 star property

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Photo gallery for The Elms Hotel & Spa, a Destination by Hyatt Hotel

Exterior
Lobby
Indoor pool, outdoor pool, pool loungers
Breakfast, lunch, dinner and brunch served
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
401 Regent St, Excelsior Springs, MO, 64024
  • Place, Hall of Waters and Cultural Museum
    ‪9 min walk‬
  • Place, Excelsior Golf Course
    ‪3 min drive‬
  • Place, Worlds of Fun
    ‪23 min drive‬
  • Airport, Kansas City, MO (MCI-Kansas City Intl.)
    ‪32 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed (Parlor)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite, 1 King Bed with Sofa bed (Parlor)

10.0 out of 10
Exceptional
(17 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 Queen Bed (Parlor)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite, 1 Queen Bed (Parlor)

9.4 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds (Parlor)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite, 2 Queen Beds (Parlor)

8.0 out of 10
Very good
(5 reviews)
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds

8.4 out of 10
Very good
(20 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Royal)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed (Royal)

  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds (Royal)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds (Royal)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Royal)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed (Royal)

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 King Bed with Sofa bed (Royal)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Presidential Suite, 1 King Bed with Sofa bed (Royal)

10.0 out of 10
Exceptional
(1 review)
  • 70 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 1 Queen Bed with Sofa bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (Shower)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible (Shower)

9.4 out of 10
Exceptional
(11 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(57 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Royal Suite, 1 King Bed with Sofa bed (Parlor)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Royal Suite, 1 King Bed with Sofa bed (Parlor)

9.8 out of 10
Exceptional
(7 reviews)
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Accessible (Shower)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 Queen Bed, Accessible (Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 Queen Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Signature Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Signature Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(4 reviews)
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

The Elms Hotel & Spa, a Destination by Hyatt Hotel

Along with a full-service spa, this smoke-free hotel has an indoor pool and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a restaurant, 2 bars/lounges and a 24-hour fitness centre are on-site.
The Elms Hotel & Spa, a Destination by Hyatt Hotel offers 153 accommodations with a safe and coffee/tea makers. Beds feature down duvets. 42-inch LCD televisions come with cable channels. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

This Excelsior Springs hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 17 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at The Elms Hotel & Spa, a Destination by Hyatt Hotel. During your stay, you're just a quick walk from Hall of Waters and Cultural Museum. You'll find features such as free WiFi in public areas and free self-parking, plus 2 bars.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the 2 hot tubs
  • Indulge with body treatments, hydrotherapy or manicures and pedicures at the spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • 10 minutes by foot from Hall of Waters and Cultural Museum and a 4-minute drive from Excelsior Golf Course
  • Pets welcome for a fee
The Elms Hotel & Spa, a Destination by Hyatt Hotel offers its guests a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this hotel measures 11000 square feet (1022 square metres) and includes conference space. A 24-hour fitness centre, a sauna, and a terrace are also featured at the business-friendly The Elms Hotel & Spa, a Destination by Hyatt Hotel. Free self parking is available.

This 4-star Excelsior Springs hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11:00 AM.
Three Owls – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Tavern – Overlooking the pool, this brewpub only serves light fare. Open selected days.
Cafe Soterian – This café only serves breakfast. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Valet parking on site (USD 30 per night)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 11:00 AM for a fee: USD 10 to 30 for adults and USD 10 to 30 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Soterian
  • The Tavern
  • Three Owls

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11,000 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Firepit
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1912
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation (varies based on length of stay)
  • Weight limit: 75 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 29.41 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 30 for adults and USD 10 to 30 for children
  • Valet parking fee: USD 30 per night
  • Pet fee: USD 100 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Elms Excelsior Springs
Elms Hotel
Elms Hotel Excelsior Springs
Hotel Elms
The Elms Hotel Spa
The Elms Hotel Spa
The Elms Hotel Spa a Destination by Hyatt Hotel
The Elms Hotel & Spa, a Destination by Hyatt Hotel Hotel

The Elms Hotel & Spa, a Destination by Hyatt Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 596 out of 1005 reviews
Rating 8 - Good. 230 out of 1005 reviews
Rating 6 - Okay. 106 out of 1005 reviews
Rating 4 - Poor. 46 out of 1005 reviews
Rating 2 - Terrible. 27 out of 1005 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Andres

Stayed 1 night in Feb 2026

10/10 Excellent

Fernando

Stayed 2 nights in Feb 2026

2/10 Terrible

Amy

Stayed 1 night in Feb 2026

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities
Everyone was so friendly. Seems like they enjoyed working there.
Stayed 1 night in Feb 2026

10/10 Excellent

aaron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Calm and clean place. The paranormal tour was great. Would come again.
Stayed 1 night in Feb 2026

10/10 Excellent

David

Stayed 1 night in Feb 2026

10/10 Excellent

Jason

Stayed 2 nights in Feb 2026

8/10 Good

Kristal

Travelled with partner
Liked: Amenities, property conditions & facilities
The hotel is beautiful! The guest staff were wonderful! The cleaning staff lacked good work & coming when we had asked for towels. Yesterday we asked our trash, glasses, & towels be changed. We even put everything together by the door for them. We were gone for 4hrs. we came back they never came. The front desk made them come up. It was clean room mostly but it lacked areas that they need to clean more. like the edges of the sinks & corners. It was a comfortable quiet stay. Beautiful hotel. I’d come back.
Stayed 3 nights in Feb 2026

10/10 Excellent

Chuntell R

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Romantic and historic! If you have the chance to take the paranormal tour, do it! The spa is lovely and pool and hot tub are open 24 hours! We'll be back!
Stayed 1 night in Feb 2026

10/10 Excellent

Nina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay!
Stayed 2 nights in Feb 2026

10/10 Excellent

Nicholas

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is my favorite hotel. The staff is so friendly. I love the hot tub, coffee shop, and restaurant/tavern areas. Don’t miss this place
Stayed 2 nights in Feb 2026

2/10 Terrible

Thomas

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They assigned us a room on the 5th floor with the elevator out of commission. We had to walk through the kitchen to the service elevator. Our shower didn’t have soap in the dispenser and they never did fill it over our 3 days. Front desk worker CJ was amazing and so helpful. Everyone else acted like it was an inconvenience for us to be there.
Stayed 2 nights in Feb 2026

10/10 Excellent

Brandee

Very friendly
Stayed 1 night in Feb 2026

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were incredibly kind, observant and helpful. The room was very clean. Shower tiles could use some maintenance, but they were clean. The Three Owls restaurant/bar was excellent, although severely understaffed. But those working were very nice, and the food and drinks were excellent. I will definitely be returning, and I will recommend to friends and family.
Stayed 1 night in Feb 2026

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms and staff were amazing ! Highly recommend the paranormal tour !
Stayed 1 night in Feb 2026

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The woman at the front desk remembered my name after.meeting me one time the day before a young man came up to iur room to help with our tv. He was very polite and gracious.
Stayed 1 night in Jan 2026

6/10 Okay

Kari

Room had not been vacuumed when we arrived. The room was not restocked of cups and creamer. Neither trash bin was emptied the entire stay. Not the attention to detail that was expected at a Hyatt property.
Stayed 3 nights in Jan 2026

8/10 Good

Eric, Kansas City

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everything was really good about our stay. Staff, service, food and room were awesome. The 25.00 “destination fee” tacked on at checkout outside of the Expedia payment leaves a bad taste. Not much transparency in what you are paying thru Expedia.
Stayed 1 night in Jan 2026

10/10 Excellent

Valerie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Tidy room, excellent staff, beautiful building, history, and immaculate services!
Stayed 2 nights in Jan 2026

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities
Great spa service, ghost tour was fun and informative, rooms were clean and comfy. Drinks in the tavern were fantastic. Outdoor hot tub in snow was awesome *open til midnight!
Stayed 1 night in Jan 2026

10/10 Excellent

Sherelle

Liked: Cleanliness, staff & service, amenities
The staff. Had wonderful thoughtful service once I entered the hotel. Ross was the first who helped and was very helpful in my checking process. Then Danielle which was so helpful in helping with my room a d made helpful ideas with my disability. Once I saw her I had remembered seeing her previously when I stayed. Just as thoughtful, personable put customer first mentality sweet person ever. A good representative for you Hotel. Then the next day I stayed Shay totally the same Ora about her, very helpful as well. Wonderful wonderful staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Elena, Kansas City

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice, enjoyed our time in the salt cave too. Very relaxing stay.
Stayed 1 night in Jan 2026

6/10 Okay

Linda

Liked: Cleanliness
I walk with a cane and our room was 453which was far from elevator, which was small and hard to get very many people in our luggage Jon not to mention the stairs to get anywhere were unbelievable. They need to mention what not handicap, friendly
Stayed 1 night in Jan 2026

4/10 Poor

alcides

Travelled with partner
Liked: Amenities
Room was cold with heat turned off when we arrived. Restaurant host was nowhere to be found. Had to wait to get reservation table. Breakfast room service brought food but no silverware. Called serveral times, but phone wasn't answered. Food was cold when we finally got the silverware.
Stayed 1 night in Jan 2026

10/10 Excellent

Emilio

Stayed 1 night in Jan 2026