This hotel looks so nice, but the main reason for one's stay at a hotel is to sleep and the whole sleeping area needs a major overhaul.
First and foremost, the bed is like sleeping on cardboard. I literally could barely walk after getting out of bed in the morning. Every bone in my body hurt.
The worst of all was the pillows. Why on earth are they using very flat, awful, smelly down pillows? Why not hypoallergenic down alternative pillows that are fluffier and can be washed and sanitized? I woke up with a migraine, snot literally running out of my nose, and a rash on the side of my face I was sleeping on. And they were so flat I had to sleep on three of them.
Lastly, the flooring in the entryway is not extended into the sleeping area. The carpeting is dirty, ugly, and not allergy friendly.
Additionally, even though our room was "refreshed" after our first night's stay, we did not get more coffee, tea, sugar, or cream refilled and were only provided enough for one morning. Same for bottled water. Stays at other comparable hotels refilled these items daily.
I had such high hopes for this "luxury" hotel that is not luxury at all. This is the closest hotel to our son who lives in the KC area but we will not be staying again until upgrades are made.