Grand Palladium Kantenah Resort & Spa All Inclusive

Property class: 5 and above
VIP Access

Choose dates to view prices

Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Aerial view
Lake
Outdoor dining
Lobby sitting area
2 bars/lounges, 2 swim-up bars, poolside bar, beach bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included

Explore the area

View in a map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪5 min drive‬
  • Place, Cenote Cristalino
    ‪5 min drive‬
  • Place, Akumal Beach
    ‪6 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪89 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Junior Suite Garden View

8.4 out of 10
Very good
(62 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Room Deluxe with View

  • 37 sq m
  • Sleeps 1
  • Free Wi-Fi

Suite Junior with View

  • 42 sq m
  • Sleeps 1
  • Free Wi-Fi

Suite Luxury with View

  • 58 sq m
  • Sleeps 1
  • Free Wi-Fi

Room Deluxe with View

  • 37 sq m
  • Sleeps 2
  • Free Wi-Fi

Suite Junior with View

  • 42 sq m
  • Sleeps 2
  • Free Wi-Fi

Suite Luxury with View

  • 58 sq m
  • Sleeps 2
  • Free Wi-Fi

Room Deluxe with View

  • 37 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Junior with View

  • 42 sq m
  • Sleeps 3
  • Free Wi-Fi

Room Deluxe With View

  • 37 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Junior with View

  • 42 sq m
  • Sleeps 4
  • Free Wi-Fi

Room Deluxe with View

  • 37 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Junior with View

  • 42 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Junior with View

  • 42 sq m
  • Sleeps 4
  • Free Wi-Fi

Junior Suite Single Use Garden View

7.4 out of 10
Good
(6 reviews)
  • Garden view
  • 37 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Suite Superior with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 4
  • Free Wi-Fi

Junior Suite Garden View

9.4 out of 10
Exceptional
(22 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite Garden View

9.6 out of 10
Exceptional
(24 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Family Selection Junior Suite Rooftop with Private Pool

9.4 out of 10
Exceptional
(3 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Family Selection Suite Beachfront

8.8 out of 10
Excellent
(6 reviews)
  • 103 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Family Selection Junior Suite Rooftop with Private Pool Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Family Selection Junior Suite Swim-up Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Family Selection Junior Suite Vista al Jardin Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Family Selection Suite Beachfront Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 2
  • Free Wi-Fi

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 2
  • Free Wi-Fi

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 2
  • Free Wi-Fi

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 2
  • Free Wi-Fi

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 1
  • Free Wi-Fi

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 1
  • Free Wi-Fi

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 1
  • Free Wi-Fi

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 1
  • Free Wi-Fi

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Premium with Pool View

  • 103 sq m
  • Sleeps 4
  • Free Wi-Fi

Similar properties

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

Catch some rays on Grand Palladium Kantenah Resort & Spa All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, complimentary toiletries and hairdryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zentropia has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Grand Palladium Kantenah Resort & Spa All Inclusive. During your stay, you'll be close to Akumal Beach. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 3 restaurants, a coffee shop, a beach bar and 2 swim-up bars
  • Splash around at the waterslide or swim in the 5 outdoor pools
  • Treat yourself to manicures and pedicures, body scrubs or aromatherapy at Zentropia
  • Services include babysitting, a children's club and a lifeguard on-site
  • On-site recreation includes a private beach, tennis courts and a gym
  • 9 minutes by car from Puerto Aventuras Marina and 10 minutes from Akumal Beach
Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 3 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's club, a children's pool and a steam room. Free self parking is available. A complete renovation of Grand Palladium Kantenah Resort & Spa All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 5-star Kantenah property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Grand Palladium Kantenah Resort & Spa All Inclusive has 3 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

On-site entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Bowling alley
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's games
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 2 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2 per person, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 617 out of 1006 reviews
Rating 8 - Good. 206 out of 1006 reviews
Rating 6 - Okay. 83 out of 1006 reviews
Rating 4 - Poor. 50 out of 1006 reviews
Rating 2 - Terrible. 50 out of 1006 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Mei

Stayed 6 nights in Jan 2026

10/10 Excellent

Morgan

Stayed 7 nights in Jan 2026

10/10 Excellent

Tetyana

Stayed 7 nights in Jan 2026

10/10 Excellent

RAUL

Stayed 1 night in Jan 2026

8/10 Good

Christopher Phillip

Liked: Cleanliness, amenities, property conditions & facilities
The beach is unmatched. The rooms are very nice. Could use more lighting especially in the bathroom. The bathroom did not have an air vent or a lock on the door. Some more shelving and drawers would have been useful for our long stay. The fridge needs to be colder. But overall the resort is great. We would definitely stay again. Good service. I would advise booking all the restaurants available. The buffet is very convenient but take advantage of the restaurants.
Stayed 5 nights in Jan 2026

6/10 Okay

Caitlin

Stayed 6 nights in Jan 2026

10/10 Excellent

Sviatlana

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
No, everything was good
Stayed 7 nights in Jan 2026

10/10 Excellent

Lidia, Winnipeg

Liked: Cleanliness, amenities, property conditions & facilities
. How the whole resort runs very smoothly . In a friendly , polite, clean, fresh food, great choices good variety , great entertainment . Family enjoyed ourselves very much. Thank you
Stayed 7 nights in Jan 2026

10/10 Excellent

Natalia

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is by far our favorite resort. Absolutely kids friendly, with so many activities planned throughout the week. Family Selection is a must if you have kids. It gives you access to all the perks and allows for the parents to enjoy Adults Only part of the resort while the children can stay in the Kids Center under great supervision. We travel with my kids, parents and siblings and we always book family selection. Delicious food, amazing time and great staff! We loved Maria and Israel at Family Selection Pool, our butler Daniel and driver Fernando. They made our stay extra special ☺️👏
Stayed 7 nights in Jan 2026

10/10 Excellent

Milad

Perfect
Stayed 5 nights in Jan 2026

10/10 Excellent

Dan

Stayed 12 nights in Dec 2025

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is my wife’s and my second time to the resort. We stayed at the White Sands side last time but decided to try the Kantenah area during our Jan trip with our two friends. I like to pick resorts with great beach access for snorkeling and ones that are 4-5 stars for amenities. We love this resort because of the snorkelling, and great tennis facilities. Victor who ran the activity center was excellent. He was our archery instructor and helped get us our tennis equipment every morning. He took the time to help my wife with her Spanish. In fact all of the staff were very friendly and provided excellent service all over the resort. Special mention also goes to Donald who ran the turbo class. We found that the drinks at the Grand Palladium were generally better quality than some other resort we have tried. One big bonus of this stay was enjoying VIP status because of booking with Expedia. This allowed us to enjoy the entire resort and get priority booking at the restaurants. We would highly recommend this resort.
Stayed 7 nights in Jan 2026

10/10 Excellent

Matt

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The GP staff (e.g. front desk, activities and restaurants) really stood out as consistently more friendly and genuine than our previous resort. We’ve had many resort vacations in the Mayan Riviera and Grand Palladium has been our best experience so far. Also very good beach and restaurants.
Stayed 7 nights in Jan 2026

10/10 Excellent

Paige

Stayed 7 nights in Jan 2026

10/10 Excellent

Jaclyn

Stayed 7 nights in Jan 2026

10/10 Excellent

Ken Louis

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. The staff are all so kind and amazing. The food was great as well.
Great kids resort!
Fabulous food!
Stayed 7 nights in Jan 2026

10/10 Excellent

Eleanor Anne

Stayed 7 nights in Jan 2026

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and helpful. They went above and beyond. Clean resort. Clean room. Food was good. No line ups, no problems getting reservations. Pools were easily accessible and more than enough chairs for everyone
Stayed 7 nights in Jan 2026

10/10 Excellent

Nahida

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hospitality! Very caring with my needs. So many things to do in this resort perfect for families! They tamper you with so much food. No need to go out the resort and there is so many activities. So many pools and beaches. Very careful and polite with everybody. They honor their guests! Always their when you need it never going to feel hungry just going to gain weight.
Stayed 4 nights in Jan 2026

4/10 Poor

Thomas

Liked: Staff & service, amenities
We had problems no follow to promise made
Stayed 4 nights in Jan 2026

10/10 Excellent

Elaine

Stayed 5 nights in Jan 2026

2/10 Terrible

Sediqa

Travelled with family and small children
I am writing to formally express my deep dissatisfaction with our recent stay at Grand Palladium. As a large party that planned this trip well in advance, we were met with a level of unprofessionalism that has ensured we will never return to this property. The primary reason for our outrage is the conduct of the manager on duty regarding an alleged damage charge. We were charged for a broken table that was clearly damaged prior to our arrival; the table was lopsided and missing an entire leg. The manager specifically targeted our children, blaming them for the damage and claiming to have video evidence. However, when we asked to see this footage, he repeatedly refused to show it. It is clear that no such evidence exists, and using children as a scapegoat to cover for faulty furniture is unacceptable. Furthermore, the management’s lack of judgment ruined our final day. The manager chose to bring a subcontractor to the pool area to discuss repairs/issues right in the middle of our stay, causing a major disruption. This could have easily been handled at a more reasonable time to avoid ruining the guest experience. Beyond this specific incident, the general service was well below standards: • Communication: Despite giving two weeks’ notice for dining reservations, emails took 2–3 days for a response, and phone calls consistently went unanswered. • Food Quality: The quality of the dining was very poor and did not meet the expectations of a resort at this price point.
Stayed 4 nights in Jan 2026

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was beautiful and housekeeping/room services were excellent. Resort is well kept and so many great amenities. A lot of food options and all the pools were fantastic. Highly recommend!
Stayed 7 nights in Nov 2025

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the Family Selection option. The property was clean and safe. Staff were wonderful and helpful. Overall such a wonderful experience.
Stayed 7 nights in Jan 2026

8/10 Good

Maciej, Roselle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
friendly staff, good serice
Stayed 7 nights in Jan 2026